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It arriving bent or the 400 micron tolerance (whatever that means) is not the real issue. What is important here is if you watch the YouTube videos it has been shown to be extremely easy to bend out of shape and has been described as having the structural integrity of play dough. This is an expensive device that is supposed to be carried around with you and is likely to get damaged with normal use.
 
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Do people actually think it's possible to manufacture a product without microscopic bends?

Every product is designed with a tolerance metric. There is no such thing as a product designed with zero tolerance. This includes ultra fancy luxury products (smaller tolerances) to crappy products (large tolerance levels).

You do know that your Macbook Pro, Macs, iPhones, etc.. all have these same tolerance levels, right?

Your BMW's and Teslas also have bends in them.

The bends were not "microscopic", just saying...
 
Who knew that thin aluminum over a large area would be prone to bending if the design and manufacturing aren’t done correctly?

The lid on the 2008 17” MacBook Pro CTO I had was bent as well, when the lid was closed it looked like it was slightly smiling. The gaps at the corner of display to surface of laptop was between 1/8” and 1/4”, which with less than a week of ownership on a $3,600 laptop wasn’t acceptable. This is the last MBP before they changed design to unibody. This says to me that they knew the design they had was prone to bending and it was changed, the 15” rMBP 2014 that I have has no bending issues.

Anyone that gets a bent machine in any form (iOS or macOS) should return it for refund or replacement ASAP.

The MBP was returned to Apple during the 14 day return window even though being a CTO Mac Apple considers it non-refundable they did after I spent some time on the phone with them, note that they did suggest that I probably wasn’t closing the lid properly (they believed that I was closing the lid from the center of the display with one hand, when I was actually using two hands with one at each corner of the display). I purchased a new CTO 08 Mac Pro instead after the refund went through which I still use today which had considerably more power vs the laptop and cost less than the MBP.

I had even posted about this 10 years ago on the Apple forums with some finer details. What I wrote above is from memory.
https://discussions.apple.com/thread/1498811
 
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Was seriously considering this gen as a replacement for my Air 2, but at this point no effing way. The curved sides on prior years was stronger and more resistant to bending and I'm not going to buy something this expensive that is prone to bending (how Apple put themselves in this position is beyond comprehension with the iPhone 6 Plus and its bending issues - not learning or remembering lessons from prior mistakes, have to make a system for that Apple Execs can't rely on people remembering anymore).

So I'm looking forward to refresh of the cheap iPad which is apparently in the que. Hopefully it'll have the prior years back with curved sides (stronger) and I'll give Apple much less of my money in the process.
 
Apple should be honest about how much an ipad will bend with careful use and what the replacement policy is. Sounds like the ipad can be somewhat prone to bending if not careful with it.
 
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I expect part of this is that Ive is allowed to do whatever he wants and no-one can tell him ‘no’ or criticise him for fear of him leaving.

This likely leads to products like the new iPad Pro.

If I’m reading things correctly, the design accentuates our perception of any bend.
And therein lies the problem with any successful person and/or company that goes unchecked. Apple is going down the same roads as IBM, HP, etc. $1800 for a well-spec'ed cellular iPad Pro 12.9 with smart keyboard with tax is beyond insane. $4,000 for a well-spec'ed MacMini that comes only with power-cord that should be closer to $2,000; again, insane. It comes down to one word, "arrogance" and this arrogance where, because of your great successes, you assume you are always right about everything is when things start going south. Unfortunately, most of the time these type personalities finally decide to allow themselves to be checked/questioned, they throw up their hands and quit, when what they should do is remain in place and allow others to be King for a Day or longer and become a mentor. The irony is in the new Spaceship campus. They tore down a monstrous HP campus to build the new Spaceship campus. That should have told them something that great buildings are not what makes a great company. Common sense, getting back to your roots, get in the trenches, are all cliche's that are lost in these ivory towers.
 
I see macrumors is using that misleading and completely unrelated picture again.

The picture does NOT show a freshly-unboxed iPad.

The user who posted it on MacRumors (link) said it did NOT come bent from the factory:


The only bent thing here is MacRumours respect for the truth.
Yes, it’s a slightly used iPad Pro, but can you at least admit that this “new” design is mechanically weak? Weak to the point that normal use results in flexing and a bent case. I always marveled at how iPads seemed to be indestructible and the several I purchased all lasted for years with no mechanical issues.

Apparently Apple decided that it was OK to weaken the formerly robust design and we are now seeing the first results of real-world testing. Mr. Cook's RDF needs some adjustments.
 
In your hands , and a 2017 MacBook Pro
.... right

I leave mine on the couch all the time.

Clearly you are having trouble understanding that the 2017 MacBook Pro is in fact durable and it’s impossible to bend one like the new iPad Pro we have see in videos .

But keep apologising , that a MacBook Pro will bend with ease .... entering mister universe this year ?

And you still keep sitting on it? Weird. I've owned MacBooks since the first one Apple made and have never sat on one. Not once.


"Clearly you are having trouble understanding..."

First of all, calm down. And no, I'm not having trouble at all. The 2017 MBP is durable. It's just that you're being argumentative and disingenuous when I can say that I can bend it, if I wanted to and tried. Trying to help you understand that most anything can be bent if one tries hard enough. Do you still not get that?

Which leads to...you disingenuously/intentionally missing my original point, which was about personal responsibility outside of intentionally damaging a product, ie, in this case the latest iPad.

I don't think I can make that any more clear. So please, rather than obfuscate further, again, speak to durability and personal responsibility - which was my original point.
 
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The support document is very interesting , it goes on about how well the iPad Pro is designed, brilliant new unibody , best ever, better than any iPad Pro previously , how the celluar model in particular is awesome , and you get the last paragraph that basically says , for problems with the uni body contact x.

I may be wrong , but I can’t find same acknowledgement of a “potential” issue on any other Apple product
 
So Apple says, "Your looking at it wrong!" If Apple was not a fashion company and focused on functionality then this excuse might be acceptable. But they are a fashion company so the bend is simply not fashionable, whether it effects functionality or not.

Come on Apple, make up your mind, are you a fashion company or a tech company? We need to know, so we know how to judge you.
 
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And you still keep sitting on it? Weird. I've owned MacBooks since the first one Apple made and have never sat on one. Not once.


"Clearly you are having trouble understanding..."

First of all, calm down. And no, I'm not having trouble at all. The 2017 MBP is durable. It's just that you're being argumentative and disingenuous when I can say that I can bend it, if I wanted to and tried. Trying to help you understand that most anything can be bent if one tries hard enough. Do you still not get that?

And...you're disingenuously/intentionally missing my original point, which was about personal responsibility outside of intentionally damaging a product, ie, in this case he latest iPad.

You make it sound like I sit occasionally on my MacBook Pro on purpose .

argumentative and disingenuous ? Rich coming from you. You stated you could easily bend a 2017 MacBook Pro .

Kudos for your debating style , play victim.

Don’t use disingenuous/intentionally if you don’t understand their meaning , as it was you that replied to my post. I was talking about durability by design .

How about taking the personal jibes out ;) I’ve read your posts , you are able to comprehend what the user posts, but use the “disingenuous” word a lot, like it carries some intellectual status .
 
"Guys, it's not that the iPad is bending. It's just that the edges are SO STRAIGHT that any 'minor deviation' (ie bend) is more visible." -Apple

It's getting very hard to continue supporting Apple's inability to conduct themselves with dignity toward the customer. Tim Cook has to go.
 
Users are encouraged to contact Apple if they believe their devices do not meet Apple's stated specifications, and the company reminds users of a 14-day return period and one-year warranty available on Apple products.

Um, so what's the problem? People aren’t satisfied with this response? The vast majority of ipad pros are fine. If you think you have an issue, you’re covered. Nothing to see here folks. Move along.
 
Did anyone read the full story?

As I told everyone in the first thread, Apple will exchange your iPad if it’s over 400 microns.

Stop freaking out. They just explained in more detail how the manufacturering process works and NEVER said you have to accept an iPad out of spec.
 
I wish people were less numerically illiterate.

Apple said a bend up to 0.4mm is within tolerance. The iPad Pro is 5.9mm thick. That means if an iPad Pro is bent more than 6.8% the width of the iPad Pro, Apple would replace it. Every story about this issue shows pictures, though, where the end of an iPad Pro is floating in the air by something like 30-50% of its width, which is many times more bent than Apple requires for replacing the device.

Is a bent of 0.4mm too much to be acceptable? I don't know, it's possible, but I have not seen a picture of such an iPad Pro yet. What I have seen instead is numerous click-bait stories that put a picture of a crazily bent iPad Pro next to Apple's quote that a bent up to 0.4mm is within tolerance, and then tons of people are foaming at the mouth because they take the bait and don't understand how much a millimeter is.
 
Apple haters as usual. I barely notice any bending on my iPad Pro:

41q52Jj.gif
 
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Speaking of which, I find the new design uncomfortable to use. My wife had to get a bulky case to hide the square edges so they didn’t feel sharp with extended use. That kind of defeats the purpose.
 
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The company could garner more respect for themselves if they just own it. Admit that there was an error in the design and manufacturing process that was unforseen and own it. Offer to replace or refund iPad's that customer's aren't happy with and assure people that the next time the company will be looking to ensure this unintended bending won't happen again.

**** happens. Admit it and own it and you get more respect that way.
 
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