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Apple Agrees to Pay $95 Million to Settle Lawsuit Claiming Refurbished Devices Aren't 'Equivalent to New' [Updated]
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This is because the iPad replacements are new units packaged for replacement in a nondescript box without the accessories, at least in U.S. Apple Stores. I'm guessing that for inventory reasons they are not allowed to give out new for sale units as replacements. In the past when this happened the staff at the Apple Store actually encouraged me to return and get a new unit rather than wait.
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Yeah I assumed being so new it would have been a new device and to do with inventory they wouldn’t have been able to swap out.
They looked at me dumbfounded like I was some kind of genius when I said about buying a new one with the refund.
They are scammy suits, for sure, but to think there was a "couple of hours" of work is incredibly naive. It takes a tremendous amount of time and effort to get a "class" certified. These are not rinky-dink easy lawsuits. The lawyers earned their money, with the point being the LAWYERS got the $---not the consumers.
I understand that but what about reliability? Obviously some of the not reworked MacBooks failed. You claimed that a refurbished (with flux) wasn’t as reliable as a new one. I was asking whether that assumption was based on facts or not.
Yes, I’m sure that Tim Cook is currently driving his Ferrari, thinking “I learned my lesson”.
Definitely not a scam IMHO.
Every *Apple* refurb device I've bought over the years has been indistinguishable from new in every aspect except the box. Even longevity -- my wife is still happy with her 2013 MBA purchased as a refurb in 2014.
If someone's 11 month old iPhone fails, should they be entitled to receive a brand new iPhone under Apple's 12 month warranty? Or, a replacement iPhone that 100% meets specs, is perfect in finish, and comes with a brand new battery?
If my two year old Toyota doesn't start up in the morning, and I have it towed in for a warranty repair at the Toyota dealership to get it running agin, should I expect to get back a brand new car under Toyota's three year warranty?
If my two year old Toyota doesn't start up in the morning, and I have it towed in for a warranty repair at the Toyota dealership to get it running agin, should I expect to get back a brand new car under Toyota's three year warranty?
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This is all we can do. I am surprised they did not try to have you take a refurb or keep it and give you an Apple gift card…
Cool. My refub watch S5 is actually working better than the new one that I had to send it in for dead cellular after only 8 months.
That's one thing I have been debating with diehard Apple fanboys years ago. They kept insisting that Apple gives brand new devices, and I kept saying they are not new, they are refurbished. Some parts may be new, but in general it's refurbished. New replacement devices don't come with loose screens.
Yes if you still under warranty phone fails you should get a new phone.
another car analogy that fails. If your car was unfixable yes you should. And clearly the phone is not easily fixed if they are just giving you another used
Phone
The likelihood of a new device suffering infant mortality syndrome is far far higher than a refurbished device. In fact I’d wager that infant mortality syndrome never happens to a refurbished iPhone.
If I had to choose between a genuine Apple refurbished iPhone or a new one - I’d choose the refurbished unit every time.
Ive only purchased refurbished iPhones from Apple and they’ve all been immaculate and flawless and ran perfectly for years. Never a problem ever.
If I had to choose between a genuine Apple refurbished iPhone or a new one - I’d choose the refurbished unit every time.
Ive only purchased refurbished iPhones from Apple and they’ve all been immaculate and flawless and ran perfectly for years. Never a problem ever.
He responded to the question ‘does Apple use liquid damaged hardware in refurbished devices’ with ‘No, they do.’
It only fails (in your mind) because you're not able to think through the adverse consequences, to both Apple customers and Apple, in the setting up of repair stations at either individual Apple stores or regional repair depots on a global scale.
It could easily be done (circuit board/displays/switches/speakers-mics/etc replacements), but those overhead costs would ultimately be passed on to consumers in the form of higher iPhone prices (as they are with auto warranties), +10 to 15% wouldn't surprise me for iPhones, and delays resulting in the customer being without a phone for a week or two. Imagine the whinefest that would occur if that should happen.
EDIT: Also...Apple could certainly supply a brand new iPhone for every warranty issue. But, again, iPhone prices would need to increase for everyone to cover that additional hit Apple would incur.
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exactly, this just reflects that your personal experience does not represent others.