Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Agrees to Pay $95 Million to Settle Lawsuit Claiming Refurbished Devices Aren't 'Equivalent to New' [Updated]
- Thread starter MacRumors
- Start date
- Sort by reaction score
Your changing the subject from apple using parts from defective phones to fix others to the rate of failure on new part
Apple got fined 95 million but how about their policy going forward on replacing iPhones did anybody see Any stipulation from the judgement
Of your post. Not the others. You were the one who brought up new part failures. Most were talking about apple giving you defective phones that was repaired with parts from other defective phones
It's been mentioned by several other people in this thread. It's entirely pertinent to the plaintiff's claims. How exactly is that irrelevant? Hint: It's not.
Edit: To be clear, it has been stated here and elsewhere that refurbished parts or devices frequently are more rigorously tested than new. This is ENTIRELY relevant. An ask for statistics on it isn't dodging the point.
I’ve been using a refurbished mpb since 2009 and an imac since 2011. I’ll be upset when they stop working because imagine how much longer they would have lasted had they been new.
Had the same issue with a brand new 7 at launch. Cellular modem refused to engage, Apple Genius tested and confirmed it was a faulty chipset but refused to replace with new because they don't do that.
Had to return and then purchased a brand new one (which I thoroughly tested before leaving the store) which was a pain because AT&T's servers were overloaded and undoing then redoing the upgrade took three hours. After hour two I'm looking at the manager who is losing his patience too with this constant expression of "whatever your policy is on this sort of thing, was this dog and pony show on a major launch day worth sticking to it?"
Never saw that manager again after that. Either he was fired or realized that wasn't the environment for him.
*checks calculator*
That doesn't add up. I mean, Apple sells brand new, previous year phones for less than when they were new, by your logic that would make them less reliable than when they were sold as new.
Is it still under warranty? Is it not working because I broke it? Is Apple able to repair the internals and keep the scratched-up externals? Hypothetical questions are fun 🤩
I'm aware. See my earlier post. I said: "They are scammy suits, for sure, but to think there was a "couple of hours" of work is incredibly naive. It takes a tremendous amount of time and effort to get a "class" certified. These are not rinky-dink easy lawsuits. The lawyers earned their money, with the point being the LAWYERS got the $---not the consumers."
Just a thought here, but Apple could provide brand new warranty replacements, even if that means giving users a newer model. I’m sure compared to the number of iPhones and other products that remain with their users, the number of devices that require a warranty replacement are minuscule. Seriously, when someone brings back their two or three-month-old iPhone, they should get a new one and not a refurb. All returns should be reconditioned and sold cheaper as refurbs like many currently are, not as warranty replacements.
Dumb analogy. Let apple go remanufactured the phone from scratch then that analogy may work.
"a reworked logic board that’s been subject to liquid damage?" You know this because...
After seeing corrosion on the logic board of a refurb MacBook Pro.
Ah the bathtub curve. Yes, once a product survives the infant period, where initial defects or early failures are discovered, it is likely to last for a long time.
Refurbished products are likely to get just as much QA as new products (if not more). Handling a return is expensive, and testing a refurbished product is also expensive, so manufacturers do NOT want to see it twice. I've intentionally bought some refurbished devices for exactly this reason.
When. apple "genius" replaced my iPhone 6s Plus with the replacement program, he broke it and replaced it with refurb despite my objection then. That refurb battery drained so quick since that replacement that I had to charge the freaking phone 4-5-6 times a day to use it. Finally it dies recently and I am now waiting for my 13pro. Ugh I hope I won't meet the same experience. Refurb they give is garbage. Scam.
Wonder what the issue was, the battery and phone exterior for replacements should have been brand new. Why didn't you return it and get another replacement?
They dont always brush them off first. But yeah. Some liquid damaged parts have slipped though the cracks
That only proves my point, “refurbished” is not the same as “new”. And where does Apple state that refurbished devices are “simply returned devices, purchased new and returned the next day”? Besides returns there’s also damaged devices and trade-ins. And a returned device doesn’t mean it hasn’t been used.
A flaky Tristar power management chip is hard to identify as a problem. But if you use a cheap charger, the chip can be damaged. Apple Store reps don't even know what it is. A fast battery drain is not a condition for iPhone replacement.
Sure, but it still is a used device at the time one of its components fails.
Would be ok if they repaired it. Since that would cost time, it might be better to get an already repaired one in mint condition.
No, they outsource that to Pegatron, CSAT Solutions, and various others.
Apple doesn't do any component ANYTHING themselves. Once it's designed Apple is done with it, it's off to Foxconn for manufacture. Apple stores will at most do board swaps, depot repair is always a contractor.