Apple Announces iPod Touch Software Update

[Injektilo94]

What about us ???

I´m not complaining about the fact that it costs $20, but what about us, iPod Touch owners that live in countries where there´s no iTunes store ????( In my case Brazil) We can´t have those apps unless we jailbreak it ??? That is unfair .... all of you guys at least have a way to buy if you want ( $20 isn´t much money). I think that it should be free just because of this, afterall iPod´s are sold worldwide and iTunes store works only on a few countries.

Pedro

 

[GamecockMac]

I disagree. It is perfectly rational to buy a product for what it might be able to do, given sufficient reason to believe that it is likely that it will perform as expected in the near future. We buy meat, not to eat raw, but because we know we can make lasagna. (OK, this is a silly example, but you get the picture.)

Yeah, it's a VERY silly example. A better food analogy to what we are witnessing here would be buying ground beef at the store and being upset when it doesn't magically transform into filet mignon in your fridge a couple hours later. Here's a better example for you: Plenty of people buy new cars in the first model year (early adopters), and when things up to and including horsepower increases are made in the next year or two, they don't have a case to go to their dealership and demand modifications to their car. Why not? If the manufacturer figures out that they only need to bore the cylinders a bit more to add 20hp, wasn't that a part of the car's "potential" when you bought yours? Shouldn't you get the engine mods for free?

this is awful... their stock really has dropped big time too...

The $20 charge for iPT apps isn't why the stock dropped. Go learn something about the market before running off at the mouth.

This does it for me. Unless Apple pull themselves together, I am moving on to other manufacturers.

I wanted the iTouch but held out to see what MWSF would bring, so I don't have to pay for the upgrade. But with how all of this has played out, I will follow Apple closely in the near future. If they do not shape up, both ethically, CS-wise and otherwise, This MBP will for certain be my last Apple-product ever.

Don't let the door hit you in the butt on your way out.

 

[Tosser]

Don't let the door hit you in the butt on your way out.

You're kidding, right? Are you such a big fanboy that you somehow think that it's okay for a company to have extremely poor customer service and shipping a bad product to the same customer time after time again? One would think that at some point they would double check that a customer that has been screwed over time after time again got a working computer. But you seem to be implying that if I don't like that sort of behaviour and sub par products and take it lying down, I should just sod off.

I guess Apple could sell you anything. No matter how crappy and unfunctional and out-of-order it was.

 

[jayducharme]

If the manufacturer figures out that they only need to bore the cylinders a bit more to add 20hp, wasn't that a part of the car's "potential" when you bought yours? Shouldn't you get the engine mods for free?

IMO, the point of all this is not that Apple is charging $20 for new services -- it's that Apple is charging it only to people who showed faith in the company and were early adopters. It really is like punishing their fan base. I would have no problem with the small charge if it were made across the board -- for all Touch buyers, current and past, as an extra software package to enhance the Touch. But to seemingly punish people who purchased the Touch early seems reckless and almost cruel. Why not throw in just one extra app only for early adopters, as a sort of reward. That would encourage others to adopt Apple products early.

The signal that Apple is sending is: Don't buy our first generation products; wait until we add more value to them.

 

[sellitman]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/4A93 Safari/419.3)

Apple is just plain greedy. I wish they would stop doing these things. God bless piracy, I'm sure the official firmware update will be online shortly.

Hey numbnuts I bet you ponied up for Leopard a full 99 big ones. This is 20 bucks. Get over it. Don't buy it. Who cares ?

 

[Mr.damien]

God those sort of price comparisons really annoy me.

US items do not include sales tax like in europe!

Just **** please.

Today 1€ = 1.4797$.
So Euro is higher than dollars for 47%.

So even with 20% of VAT, the real price should be 27% lower than Apple price.

Don't forget that dollars is like monkey money today...

 

[GamecockMac]

You're kidding, right? Are you such a big fanboy that you somehow think that it's okay for a company to have extremely poor customer service and shipping a bad product to the same customer time after time again? One would think that at some point they would double check that a customer that has been screwed over time after time again got a working computer. But you seem to be implying that if I don't like that sort of behaviour and sub par products and take it lying down, I should just sod off.

I guess Apple could sell you anything. No matter how crappy and unfunctional and out-of-order it was.

You're kidding, right? Do you have such an overinflated ego that you believe for one nanosecond that Apple is going to miss your business?

YOU ARE ONE CUSTOMER.

 

[GamecockMac]

The signal that Apple is sending is: Don't buy our first generation products; wait until we add more value to them.

Well, duh...

You mean you just now figured that out?

 

[Tosser]

You're kidding, right? Do you have such an overinflated ego that you believe for one nanosecond that Apple is going to miss your business?

YOU ARE ONE CUSTOMER.

I am well aware of that. However, you're essentially saying the exact same thing - why should apple care. I guess that is also why they act like they do. They really don't. And with fanboys all around, why should they? Why should a company care about it's customers and whether the products they deliver actually work? You really have a good point.
I hope you will never be working in a company that has to deliver any product to any sort of customer.

If Apple actually went with your philosophy 100 percent, you would be forcefed inferiour products. You'd like that wouldn't you?

You really have no clue as to how this works, do you? If noone tells of their experiences, or are shut down or told it doesn't matter if they lose their customers, that is the beginning of the end for a company.

I never knew how many thirteen-year-old fanboys were in here.

Next time you pay for a product and actually expect it to work, make sure you tell yourself to do nothing about it, since your experience doesn't matter. Because, in the end, if noone says anything, they will continue to peddle crappy products. Battery and Motherboard recalls ring any bells? How about Sudden Shutdown Syndrome?

No, I guess it doesn't matter after all. If they have crappy quality control and cant deliver ou a working product, you just put in the closet, don't you and go out and buy yet another one of the things, don't you?

 

[Cameront9]

For everyone who keeps parroting "It's SOX they have no choice" stop it, because you're wrong.

There is a choice and they aren't required to charge you under Sarbanes-Oxley, they CHOSE to, because they WANT to give the update's apps value for future use and for marketing ("buy the updated touch now with $20 worth of free software/applications" ).

As shown in both the PSP updates and the Zune 2.1 updates added to first Gen Zunes; they are NOT required to charge for it anymore than Apple or M$ would be required to charge for you to download a patch or service pack or a bazillion other free apps for you computer.

Are you and accountant? Do you have intimate knowledge of how Apple is doing their business? Taxes and finances are complicated things, and though I too think the accounting excuse is lame, I do think it is legitamate as far as how they are reporting income.

It's only four bucks per app, people....sheesh..

 

[GamecockMac]

I am well aware of that. However, you're essentially saying the exact same thing - why should apple care. I guess that is also why they act like they do. They really don't. And with fanboys all around, why should they? Why should a company care about it's customers and whether the products they deliver actually work? You really have a good point.
I hope you will never be working in a company that has to deliver any product to any sort of customer.

If Apple actually went with your philosophy 100 percent, you would be forcefed inferiour products. You'd like that wouldn't you?

You really have no clue as to how this works, do you? If noone tells of their experiences, or are shut down or told it doesn't matter if they lose their customers, that is the beginning of the end for a company.

I never knew how many thirteen-year-old fanboys were in here.

Next time you pay for a product and actually expect it to work, make sure you tell yourself to do nothing about it, since your experience doesn't matter. Because, in the end, if noone says anything, they will continue to peddle crappy products. Battery and Motherboard recalls ring any bells? How about Sudden Shutdown Syndrome?

No, I guess it doesn't matter after all. If they have crappy quality control and cant deliver ou a working product, you just put in the closet, don't you and go out and buy yet another one of the things, don't you?

Are you familiar with the saying about what happens when you ASSUME? Well, in this case it only applies to U.

I've lost track of how many Macs I've owned over the years, but not of how many I've had significant problems with. That number is easy to remember because it has never changed...

ZERO.

I also bought an iPod touch that JUST WORKED...from day one. No screen issues, no wonky Safari. And this wasn't my first iPod either. My first was a 20GB 2nd gen, which still works perfectly, and I also own a 1st gen 512MB Shuffle that was a gift.

I still fail to see how your unfortunate (but unusual) troubles with Macs has the slightest relevance in a thread dealing with Apple's decision to charge a reasonable price for additional software for one of their media players. Maybe you could enlighten us, instead of just whining that you're never going to buy another Apple product to strangers who really couldn't care less if you did.

 

[Tosser]

Are you familiar with the saying about what happens when you ASSUME? Well, in this case it only applies to U.

I've lost track of how many Macs I've owned over the years, but not of how many I've had significant problems with. That number is easy to remember because it has never changed...

ZERO.

I also bought an iPod touch that JUST WORKED...from day one. No screen issues, no wonky Safari. And this wasn't my first iPod either. My first was a 20GB 2nd gen, which still works perfectly, and I also own a 1st gen 512MB Shuffle that was a gift.

I still fail to see how your unfortunate (but unusual) troubles with Macs has the slightest relevance in a thread dealing with Apple's decision to charge a reasonable price for additional software for one of their media players. Maybe you could enlighten us, instead of just whining that you're never going to buy another Apple product to strangers who really couldn't care less if you did.

Yes, I see - the overriding logic of yours is that because you have had "zero" problems, then noone else has.

I guess all those recalls were just for fun. And because you never had problems Apple can do no wrong. That is really advanced logic.

You ask what relevance it has. If you actually read the entire post on page fourteen you would have seen the relevance. The relevance is that of arrogance and letting down customers who already are onboard the platform. If you took the time to be less of fanboy and instead concentrated on actually reading what is said in context it would be quite a lot easier for everyone involved. That way I wouldn't have to spell it out for you.
You should try doing a little research on the socalled "customer service" of Apples here in europe, you'd be surprised. But seeing you have been lucky enough to not have a single battery recalled, not a single motherboard recalled and haven't had any other problems with the hardware, I guess you really are the right person to tell people off, when they tell they are tired of how apple is acting. With all that experience of yours - zero - you have proved my point excellently. Thank you.

 

[GamecockMac]

Yes, I see - the overriding logic of yours is that because you have had "zero" problems, then noone else has.

I guess all those recalls were just for fun. And because you never had problems Apple can do no wrong. That is really advanced logic.

You ask what relevance it has. If you actually read the entire post on page fourteen you would have seen the relevance. The relevance is that of arrogance and letting down customers who already are onboard the platform. If you took the time to be less of fanboy and instead concentrated on actually reading what is said in context it would be quite a lot easier for everyone involved. That way I wouldn't have to spell it out for you.
You should try doing a little research on the socalled "customer service" of Apples here in europe, you'd be surprised. But seeing you have been lucky enough to not have a single battery recalled, not a single motherboard recalled and haven't had any other problems with the hardware, I guess you really are the right person to tell people off, when they tell they are tired of how apple is acting. With all that experience of yours - zero - you have proved my point excellently. Thank you.

No...thank you.

You proved my point perfectly. Your major point during your crybaby rant about never buying Apple again was that since YOU have had nothing but trouble with the products you've bought from them and the service you received, that must reflect the norm for the company and the majority of its customers. Because if you have had nothing but trouble, then everyone else must be having the same experience.

Try formulating an argument based on logic next time you want to come into a public forum based on the experience of thousands of users and claim that your poor experience must be the typical one.

 

[Tosser]

No...thank you.

You proved my point perfectly. Your major point during your crybaby rant about never buying Apple again was that since YOU have had nothing but trouble with the products you've bought from them and the service you received, that must reflect the norm for the company and the majority of its customers. Because if you have had nothing but trouble, then everyone else must be having the same experience.

Try formulating an argument based on logic next time you want to come into a public forum based on the experience of thousands of users and claim that your poor experience must be the typical one.

Actually, the only thing I concluded was that if this was the way of the new apple, then I will go elsewhere. And I said so, and argued why I am going that way, since I thought that people were actually allowed to speak their mind. But you have proven time and time again, that you think it is all fine and dandy whatever apple does, as long as it is apple, and you're willing to put up with anything to the degree that you think that people shouldn't oppose business-ethics they don't like. The reason you stated was that it was arrogant of me to post such an opinion.


I have backed up my arguments with real world experience plus quoted some of the recalls that have been - some of them worldwide recalls. You're the one saying that because you have had _zero_ problems there can't be any problems. And that because you have had _zero_ problems, then I must be wrong about Apple Europe "Customer Service". You, who have confessed to have had ZERO to do with CS in any country.
And with that, you have - yet again - proven my point.

You really are the last person to accuse people of faulty logic. It's like a pedophile calling a person that grounds a child for "child molester". Perhaps you ought to look in that mirror you were so eager to pull out a while ago.

 

[GamecockMac]

Actually, the only thing I concluded was that if this was the way of the new apple, then I will go elsewhere. And I said so, and argued why I am going that way, since I thought that people were actually allowed to speak their mind. But you have proven time and time again, that you think it is all fine and dandy whatever apple does, as long as it is apple, and you're willing to put up with anything to the degree that you think that people shouldn't oppose business-ethics they don't like. The reason you stated was that it was arrogant of me to post such an opinion.


I have backed up my arguments with real world experience plus quoted some of the recalls that have been - some of them worldwide recalls. You're the one saying that because you have had _zero_ problems there can't be any problems. And that because you have had _zero_ problems, then I must be wrong about Apple Europe "Customer Service". You, who have confessed to have had ZERO to do with CS in any country.
And with that, you have - yet again - proven my point.

You really are the last person to accuse people of faulty logic. It's like a pedophile calling a person that grounds a child for "child molester". Perhaps you ought to look in that mirror you were so eager to pull out a while ago.

Now you are simply forced to invent things I never said to attempt to win an argument that you lost long ago. Sad. Please demonstrate how I've "proven time and time again" that Apple can do no wrong by me. I'll save you the trouble of having to backtrack...you can't. The simple fact is, you signed up on this forum on the day of the keynote to vent and rant about Apple, and you posted in a thread where you expected the least resistance to your whining. Well, surprise...not everyone agrees with you that Apple sucks. What I said from the outset still stands, and you've offered nothing compelling to refute it. Don't like Apple and what they have to offer? Then by all means quit buying, no one will notice, and no one cares. If thousands begin to follow your lead, then it might have some impact...but I wouldn't hold my breath waiting for that to happen if I were you.

The only reason I brought up my experience with Apple and their products was to attempt to open your eyes that there just might be people out there with experiences that are the polar opposite from the one you've had, and trust me you ARE in the minority. Yes, I know all about Apple's various recalls over the years, but I also know that they regularly win customer service accolades in the US, that can't be because they are a company dedicated solely to the bottom line that builds shoddy products and then pays no attention to customer service.

By the way, I'm not planning to pay the $20 for the new iPod touch apps, not because I feel Apple is out to screw me, but because I really don't feel they will add all that much to my use of the device. Most of the functions provided by these apps are well-handled by various webapps I've already grown accustomed to using, so I don't feel the need to pay right now. I might change my mind down the road however, and I won't curse Apple if and when I do decide to pony up.

 

[Tosser]

Now you are simply forced to invent things I never said to attempt to win an argument that you lost long ago. Sad. Please demonstrate how I've "proven time and time again" that Apple can do no wrong by me. I'll save you the trouble of having to backtrack...you can't. The simple fact is, you signed up on this forum on the day of the keynote to vent and rant about Apple, and you posted in a thread where you expected the least resistance to your whining.

I haven't "selected" any thread - I posted here because I thought it appropriate in this thread. Now who the "inventor"?

I posted here, because when I read this, I was dumbfounded as how arrogant Apple acts by punishing early adopters.

But that aside, I really like how you somehow think that those imaginary motives somehow tells the story. Do you have imaginary friends as well?

Well, surprise...not everyone agrees with you that Apple sucks.

Are you that dumbwitted, that you think I will wade into a Macforum and expect people to agree that Macs suck!? Surely, that has got to be the stupidest strawman I have seen all day.

What I said from the outset still stands, and you've offered nothing compelling to refute it.

Really? How does it still stand? Your argument is that since you haven't had any experience with faulty apple hardware and haven't been a part of any of the recalls, noone is allowed to think that apple's QC and CS sucks. I know that belive that and your beliefs still stand, but your argument surely doesn't.

Don't like Apple and what they have to offer? Then by all means quit buying, no one will notice, and no one cares. If thousands begin to follow your lead, then it might have some impact...

And somewhere in that sentence, you seem to loose track of what you're actually saying. How can anyone "follow" and "lead" if people aren't allowed (by your logic) to say anything that isn't positive about Apple? What do you think was the basis of all those recalls? Yes, you guessed right (or not, as it were): It was people speaking their mind, and bitching about it - not least directly to Apple. But only when it went public and the media noticed people were bitching about it, did Apple take it seriously. You're asking people to shut up, simply because you won't have people expressing their opinion about Apple products. Well, unless they are in agreement with you.

The only reason I brought up my experience with Apple and their products was to attempt to open your eyes that there just might be people out there with experiences that are the polar opposite from the one you've had

You have got to be kidding me! Of course there are. If everyone had the experience I have had with Apple, there wouldn't be Apple Inc, nor would there be any point in telling my story, now would there? But as, let me say it again, as you have proven again and again, you want to shut up dissidents, but now you're trying to tell me, it's because you want to "open my eyes". How is that for Newspeek?

and trust me you ARE in the minority.

Yes, I know. And because of that, it doesn't matter what I say or do. With that argument, why are you even on the Mac-platform?

Yes, I know all about Apple's various recalls over the years, but I also know that they regularly win customer service accolades in the US,

By now you should have understood a few basic things: Have I not from the get-go made it clear that I was talking Apple Europe!? I am not talking about Apple CS in the US, but in bloody Europe. And as far as I see it, Apple Europe is indeed part of Apple. And the CS I get here is sub par.

that can't be because they are a company dedicated solely to the bottom line that builds shoddy products and then pays no attention to customer service.

No, but perhaps it could be that Apple CS in the US completely different from Apple CS in EUROPE!

By the way, I'm not planning to pay the $20 for the new iPod touch apps, not because I feel Apple is out to screw me, but because I really don't feel they will add all that much to my use of the device. Most of the functions provided by these apps are well-handled by various webapps I've already grown accustomed to using, so I don't feel the need to pay right now. I might change my mind down the road however, and I won't curse Apple if and when I do decide to pony up.

Well, to me mail might actually be useful. But so far I'm not even sure I want the Touch. I hope the iRiver P20 comes out.

 

[BigHat]

I haven't "selected" any thread - I posted here because I thought it appropriate in this thread. Now who the "inventor"?

I posted here, because when I read this, I was dumbfounded as how arrogant Apple acts by punishing early adopters.


No, but perhaps it could be that Apple CS in the US completely different from Apple CS in EUROPE!


Well, to me mail might actually be useful. But so far I'm not even sure I want the Touch. I hope the iRiver P20 comes out.

Tosser,
As the sayings go:

1). Don't go away mad, but please go away.

2). Don't let the door hit you in the a*s.

 

[nickarmadillo]

Does anyone know if there is WPA/WPA2 enterprise support with 1.1.3?

 

[ascender]

I'm confused....

People bought the iPod Touch knowing what its feature-set was and knowing that the iPhone was on its way if they wanted the extra software.

There was also the option to Jailbreak the Touch and get the apps for free.

So I'm assuming that people who bought the Touch either weren't bothered about the extra apps or were going to Jailbreak it.

So what's the problem with Apple charging for the extra apps now? They never said they'd include them in the Touch in the first place?

I'm just not sure what people are so upset about? Apple are now giving people the change to get the extra apps, officially, for only $20.

 

[aaquib]

I bought it after dec.27, how do I get it free?

 

[cbrain]

I bought the update and so far I am pleased, apart from the fact that my email service does not work with Mail.

 

[66217]

So what's the problem with Apple charging for the extra apps now? They never said they'd include them in the Touch in the first place?

I'm just not sure what people are so upset about? Apple are now giving people the change to get the extra apps, officially, for only $20.

I know I have said this multiple times, and even start a thread. But one thing for which I am mad, and I believe I have the right to be, is that Apple only made this upgrade available thru the iTunes Store, and I don't have iTunes Store in my country. But it happens that they do sell iPod Touch in my country.

I called AppleCare today and they didn't had any info concerning this problem, just a "hopefully it would be addressed in weeks to come". Apple should at least tell us when to expect this update available thru other sources.

 

[Krzys]

Dare I say there is no way Microsoft would charge for an update like that.

 

[Nicowoodcock]

What is the point..
I have had these apps for ages.
Jailbroke.

 

[Aries326]

IMO, the point of all this is not that Apple is charging $20 for new services -- it's that Apple is charging it only to people who showed faith in the company and were early adopters. It really is like punishing their fan base. I would have no problem with the small charge if it were made across the board -- for all Touch buyers, current and past, as an extra software package to enhance the Touch. But to seemingly punish people who purchased the Touch early seems reckless and almost cruel. Why not throw in just one extra app only for early adopters, as a sort of reward. That would encourage others to adopt Apple products early.

The signal that Apple is sending is: Don't buy our first generation products; wait until we add more value to them.

You guys must be new to Apple. I've been with them since the Apple IIe. For the most part, they are usually great at design, leave out essential features, use processors and ram a generation behind and charge top dollar. They've got the highest margins in the industry. They keep apple fans drooling for more by not giving everything they have to offer with first gen hardware. It's called planned obsolesence. But it works. They have 15 billion in cash, 7 percent of the pc market. If you don't like the way they operate then go buy yourself something else. It's a free world. But no one else makes beautiful hardware or an awesome OS. So most of you will whine but still stick with apple for all the other things they offer.

As for paying $20 for the software, if you're too poor to pay a lousy $20 for email, etc. , you need to sell your itouch and get a zune. Yeah, apple is this huge money making bohemoth now, but you can't blame them for trying. Besides, most of you guys have probably jailbroken your itouch and have a ton of free software so I wouldn't bitch.