They'll reroute the signal so that it comes from a part of the metal bezel that's unlikely to be touched when you're on a call.
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Apple are sending me a FREE BUMPER!! + Software Fix coming next week - Comfirmed.
- Thread starter Jason-Houghton
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They'll reroute the signal so that it comes from a part of the metal bezel that's unlikely to be touched when you're on a call.
I telephoned my "local" Apple store (UK) and talked to the manager about the problem, and after 20 minutes of putting my case across to him he point blank refused (numerous times) to offer me a free bumper to resolve the issue.
He didn't even admit that there was an issue as nothing has been officially released from Apple about it, he said he'd just heard rumours.
He kept hiding behind the "no official statement", and "not company policy" lines, and the only option he offered me was to return the phone for a full refund of £599. That was it. End of story.
Very poor show by Apple, knowing that there is a resolution to the problem yet refusing to do anything about it because it would cost them money.
He didn't even admit that there was an issue as nothing has been officially released from Apple about it, he said he'd just heard rumours.
He kept hiding behind the "no official statement", and "not company policy" lines, and the only option he offered me was to return the phone for a full refund of £599. That was it. End of story.
Very poor show by Apple, knowing that there is a resolution to the problem yet refusing to do anything about it because it would cost them money.
i just called, mentioned the bumper. Guy offered me a 30 dollar shipping replacement and no free bumper. Idk how these people are getting them unless they are outright asking for a refund. i order one and i would like a refund, i think im just gonna call and ask for one.
My colleague at work was told the same. I thnk they stopped giving them out as much as 1) they are working on a fix; and 2) dont want to appear to be admitting to a flaw necessarily.
I dont think cost is an issue - I mean they punch these things out on a line. Probably costs them 10 cents.
i just got off the phone with apple support and they gave me a free bumper 
first guy a talked to was really nice and saying he heard a lot about the issues and that he'd transfer me to a supervisor
supervisor got on and i explained the issues i was having holding the phone etc. etc. He replied that i shouldn't hold it that way, then broke out laughing, just kidding he said. I explained how people were saying that the bumpers would be a short term fix until we had a software update and that I didn't think I should have to buy a $30 case to make my $700 phone work. He agreed and said he'd ship me one. Took my info and said it would be in the mail today.
first guy a talked to was really nice and saying he heard a lot about the issues and that he'd transfer me to a supervisorsupervisor got on and i explained the issues i was having holding the phone etc. etc. He replied that i shouldn't hold it that way, then broke out laughing, just kidding he said. I explained how people were saying that the bumpers would be a short term fix until we had a software update and that I didn't think I should have to buy a $30 case to make my $700 phone work. He agreed and said he'd ship me one. Took my info and said it would be in the mail today.
I agree with you two.
While I hate to be a sceptic, after Steve Jobs first attempt to blow it off instead of accepting responsibility and demonstrating he cares, Jobs sent a clear message. Go spend another $30 and fix it yourself.
Let's get real people, look at all the money Apple is making off the iPhone.
Apple can't give out bumpers, they're out of stock. Or at least that's what I was told. In addition, if done on a large scale it would mean culpability.
I also called Applecare and was forwarded to "the next level". They agreed to send me a free Bumper but didn't mention the Software Fix, but i hope your right.
You have mislead us. There is _nothing confirmed_
They are simply working on it. There is a big difference.
Are there enough bumpers for everyone or for at least everyone that is having a problem?
Is there a homemade fix? I have been reading about people applying nail polish. But, who wants to do that?
I see a big market for bumpers, if someone buys up all of them.
Is there a homemade fix? I have been reading about people applying nail polish. But, who wants to do that?
I see a big market for bumpers, if someone buys up all of them.
It is true they are out of stock of free bumpers.
However, if they did give out free bumpers it would not nec. prove culpability. In fact, Jobs has already admitted there 1) is a problem -- couched as universal w/ all phones, and 2) that you could solve the problem by getting a case. So Apple giving free bumpers out does not appreciable move "the ball."$3.99 at Staples:
Just got off the phone with an Apple rep. She said that "our company" isn't giving out anything free. She said that those are rumors but Apple is aware of the issue.
She also said that Apple will be releasing information regarding the matter/issue today. She said to keep checking their site.
She also said that Apple will be releasing information regarding the matter/issue today. She said to keep checking their site.
On Thursday night, I spoke with someone who transferred me to a higher level tech person. Both were very nice. The upper level person offered me the free bumper without my asking for it. I have an order number, but don't know when it will be shipped. I hope this solves the problem somewhat. This is the first real signal problem I have ever had with a cell phone.
Wouldn't a hardware design flaw affect 100% of the phones? Alot of people have no problems.... Software script may jut patch this whole thing up
Yeah, I just rung up, she explained what I already knew and said it's a "hardware problem" - so we've all gone out and bought a faulty product that Apple probably have no intention of fixing. It's even worse for me, because I have HUGE hands so i lose signal whichever hand I hold it in! The nice American lady put me on hold for 10 minutes just to tell me that you could buy a bumper for £22 (which is wrong) from the Online Apple Store.
Joy.
Joy.
Interesting to hear the different responses people are getting. I posted this in the other thread a minute ago but I'll post it here too. I called Apple about 45 minutes ago:
Just received an email confirming my "Do-It-Yourself" repair
Just received an email confirming my "Do-It-Yourself" repair
I have to believe that it was possibly just a 'bad batch' as mine and others I know have no issues at all. I tried replicating the issue and couldn't. Either way, I hope Apple figures out a quick and fair fix for those who are affected.
I got a free bumper yesterday but shortly after they sent out a corp email to stop giving them out and sell them instead