Apple Begins Refunding Lion Overcharges

[MacRumors]

Apple has started refunding users who were charged multiple times for their Lion purchases. We reported last week on a user whose checking account was drained of nearly $4,000 when he was charged 122 times for Lion. The email above was sent to a user who was charged 8 times.

John Christman, the user who was charged 122 times was eventually made whole:

Apple kept me on a very need-to-know basis all along, but once I confirmed the money was in my PayPal account, he then asked for a list of fees to review. Once he saw the fees (very minimal), he offered to pay them and give me a bit extra to pay any additional fees I incur.

Other users who were double charged may see similar emails soon.

Article Link: Apple Begins Refunding Lion Overcharges

 

[coolaaron88]

He will be glad to get his 4k back, thats for sure

 

[reden]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

I hope Apple ended up giving that guy lion for free.

 

[Bolo4u]

I got my email today also. Haven't been requested to send proof of the overdraft fees... yet. Although the shirt, hat, mug, pen and notebook I was sent as a consolation prize arrived yesterday. The tshirt is a large -I wear at least and XL- and the pen literally has no ink cartridge inside... everything else is ok.

Just glad to have this almost behind me.

 

[W1MRK]

I'm sorry but that deserves a iPod touch at least if not a new mac for the trouble or a gift certificate.

 

[Matthew Yohe]

I'm sorry but that deserves a iPod touch at least if not a new mac for the trouble or a gift certificate.

Yes, he definitely deserves a new mac for this...

 

[2stepbay]

Why does it take a minimum 3 - 5 business days to refund monies? This occurs with most companies/banks/CC. Yet, charge something and it shows up on the statement within 24 hours. Am I missing something here, or is this just one more way the Banks fuxk us over????

 

[frunkis54]

or at least a $5 itunes gift card.

 

[Battlefield Fan]

kinda sad to see apple take almost 2 weeks to respond to this and not to really offer any gift to those who were charged. With how sue crazy america is I'm surprised their isn't already a class action law suit.

 

[Jerome Morrow]

I'm sure Apple can cough up something more than a lousy email for such stress some had experienced.

 

[Yamcha]

Thats good to know.. I remember a user in the forums was blaming the consumer for this mistake =/ which is stupid..

Anyway glad to see Apple is resolving the problem..

 

[lilsoccakid74]

The man did say that he would not be able to pay his mortgage on time because of the charges, im curious to see how that comes into play.

 

[ardy8888]

Why does it take a minimum 3 - 5 business days to refund monies? This occurs with most companies/banks/CC. Yet, charge something and it shows up on the statement within 24 hours. Am I missing something here, or is this just one more way the Banks fuxk us over????

It's actually the opposite of what you are thinking. When you make a purchase, the money is removed from your account but takes days to get to the recipient. Just as this refund, the money was removed from Apple's account and will take a few days to get into the recipient's account. This has been the way of the financial industry for years and years.

What Apple should have done is delivered a check to this guy that was charged $4000 for a $30 Lion download, along with a new MacBook Pro and and iPad 2. I've very surprised that Apple only offered to pay some of the fees.

 

[W1MRK]

It's actually the opposite of what you are thinking. When you make a purchase, the money is removed from your account but takes days to get to the recipient. Just as this refund, the money was removed from Apple's account and will take a few days to get into the recipient's account. This has been the way of the financial industry for years and years.

What Apple should have done is delivered a check to this guy that was charged $4000 for a $30 Lion download, along with a new MacBook Pro and and iPad 2. I've very surprised that Apple only offered to pay some of the fees.

Agreed. While it was a software issue I am sure, $4000 is no small amount of change for the average Joe and from a company with 76 billion or whatever it is, $500 of parts will not break the bank.

Not like everyone would qualify for that type of apology. If memory serves Apple gave a guy a ipad because his wife said no, or something like that during the iPad 2 launch. Thats good press. This would be too. Shows we are not just numbers or Cash cows for them (yes I know we are)

 

[thatfilmlover]

i would agree this is pretty poor customer service from Apple, given I've had free gifts from apple when stuff has gone wrong for me in the past (bad iPad, App's not downloading correctly, etc, etc) i would expect them to give these costumers something, since id consider this way more serious than anything I've experienced. I guess if you don't ask, you don't get... always ask people!

 

[BillyBobBongo]

I'm sorry but that deserves a iPod touch at least if not a new mac for the trouble or a gift certificate.

The fella got his money back, he deserves no more than that. The faster the world learns that suing and seeking damages is not the only solution to their problems, the better!

 

[joueboy]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

Now I want to know the actual number of downloads on first day. That would be a significant decrease of number considering of how many times they charged that guy on the front page. I believe he's not alone, others didn't have to complain because they used credit cards they got covered for this. I feel sorry for that guy having his mortgage payments delayed. I wonder what Apple would do to compensate him.

 

[thelead]

The fella got his money back, he deserves no more than that. The faster the world learns that suing and seeking damages is not the only solution to their problems, the better!

When you mess with somebody's mortgage payment, they deserve more than there money back. This can create credit problems... I'm usually with those thinking that suing has gone overboard but in this situation, it may merit legal action.

 

[aughsum]

When you mess with somebody's mortgage payment, they deserve more than there money back. This can create credit problems... I'm usually with those thinking that suing has gone overboard but in this situation, it may merit legal action.

Legal action vs apple or paypal?

 

[thelead]

Legal action vs apple or paypal?

Whoever is responsible for taking $4000 instead of $30. The person should be refunded their money, overdraft fees, late fees on their mortgage, and any fees to correct credit scores if that came into play.

 

[frunkis54]

When you mess with somebody's mortgage payment, they deserve more than there money back. This can create credit problems... I'm usually with those thinking that suing has gone overboard but in this situation, it may merit legal action.

how about some personal responsibilty. yes it wasn't his fault but you shouldn't link a debit card for things like this. this is exactly what credit cards are for. if you do a dispute it doesn't tie up all your bank account funds.

 

[Skika]

What is with that hideous font rendering?

 

[CubusX]

What have we learned?

Do not associate a checking account to Paypal and have it linked to iTunes.

 

[TheGenerous]

Dear iTunes Customer Service,
Thank you.
Sincerely,
iTunes Customer

 

[gnasher729]

how about some personal responsibilty. yes it wasn't his fault but you shouldn't link a debit card for things like this. this is exactly what credit cards are for. if you do a dispute it doesn't tie up all your bank account funds.

I fully agree with the "personal responsibility". It was Apple's fault to take the extra money, so they must take responsibility and put it all right.