Apple Begins Refunding Lion Overcharges

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jul 30, 2011.

  1. MacRumors, Jul 30, 2011
    Last edited by a moderator: Jul 30, 2011

    MacRumors macrumors bot

    MacRumors

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    #1
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    Apple has started refunding users who were charged multiple times for their Lion purchases. We reported last week on a user whose checking account was drained of nearly $4,000 when he was charged 122 times for Lion. The email above was sent to a user who was charged 8 times.

    John Christman, the user who was charged 122 times was eventually made whole:
    Other users who were double charged may see similar emails soon.

    Article Link: Apple Begins Refunding Lion Overcharges
     
  2. coolaaron88 macrumors member

    coolaaron88

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    #2
    He will be glad to get his 4k back, thats for sure
     
  3. reden macrumors 6502

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    #3
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

    I hope Apple ended up giving that guy lion for free.
     
  4. Bolo4u macrumors member

    Joined:
    Feb 16, 2009
    #4
    I got my email today also. Haven't been requested to send proof of the overdraft fees... yet. Although the shirt, hat, mug, pen and notebook I was sent as a consolation prize arrived yesterday. The tshirt is a large -I wear at least and XL- and the pen literally has no ink cartridge inside... everything else is ok.

    Just glad to have this almost behind me.
     
  5. W1MRK macrumors 6502

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    #5
    I'm sorry but that deserves a iPod touch at least if not a new mac for the trouble or a gift certificate.
     
  6. Matthew Yohe macrumors 68020

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    Oct 12, 2006
    #6
    Yes, he definitely deserves a new mac for this...

    :rolleyes:
     
  7. 2stepbay macrumors newbie

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    Hawaii Island, Hawaii
    #7
    Why does it take a minimum 3 - 5 business days to refund monies? This occurs with most companies/banks/CC. Yet, charge something and it shows up on the statement within 24 hours. Am I missing something here, or is this just one more way the Banks fuxk us over????
     
  8. frunkis54 macrumors 65816

    frunkis54

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  9. Battlefield Fan macrumors 65816

    Battlefield Fan

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    #9
    kinda sad to see apple take almost 2 weeks to respond to this and not to really offer any gift to those who were charged. With how sue crazy america is I'm surprised their isn't already a class action law suit.
     
  10. Jerome Morrow macrumors 6502a

    Jerome Morrow

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    #10
    I'm sure Apple can cough up something more than a lousy email for such stress some had experienced.
     
  11. Yamcha macrumors 68000

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    Mar 6, 2008
    #11
    Thats good to know.. I remember a user in the forums was blaming the consumer for this mistake =/ which is stupid..

    Anyway glad to see Apple is resolving the problem..
     
  12. lilsoccakid74 macrumors 6502

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    #12
    The man did say that he would not be able to pay his mortgage on time because of the charges, im curious to see how that comes into play.
     
  13. ardy8888 macrumors newbie

    Joined:
    Mar 3, 2011
    #13
    It's actually the opposite of what you are thinking. When you make a purchase, the money is removed from your account but takes days to get to the recipient. Just as this refund, the money was removed from Apple's account and will take a few days to get into the recipient's account. This has been the way of the financial industry for years and years.

    What Apple should have done is delivered a check to this guy that was charged $4000 for a $30 Lion download, along with a new MacBook Pro and and iPad 2. I've very surprised that Apple only offered to pay some of the fees.
     
  14. W1MRK macrumors 6502

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    Dec 9, 2010
    #14
    Agreed. While it was a software issue I am sure, $4000 is no small amount of change for the average Joe and from a company with 76 billion or whatever it is, $500 of parts will not break the bank.

    Not like everyone would qualify for that type of apology. If memory serves Apple gave a guy a ipad because his wife said no, or something like that during the iPad 2 launch. Thats good press. This would be too. Shows we are not just numbers or Cash cows for them (yes I know we are)
     
  15. thatfilmlover macrumors newbie

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    May 31, 2011
    #15
    i would agree this is pretty poor customer service from Apple, given I've had free gifts from apple when stuff has gone wrong for me in the past (bad iPad, App's not downloading correctly, etc, etc) i would expect them to give these costumers something, since id consider this way more serious than anything I've experienced. I guess if you don't ask, you don't get... always ask people!
     
  16. BillyBobBongo, Jul 30, 2011
    Last edited by a moderator: Jul 30, 2011

    BillyBobBongo macrumors 68020

    BillyBobBongo

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    #16
    The fella got his money back, he deserves no more than that. The faster the world learns that suing and seeking damages is not the only solution to their problems, the better!
     
  17. joueboy macrumors 6502a

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    #17
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

    Now I want to know the actual number of downloads on first day. That would be a significant decrease of number considering of how many times they charged that guy on the front page. I believe he's not alone, others didn't have to complain because they used credit cards they got covered for this. I feel sorry for that guy having his mortgage payments delayed. I wonder what Apple would do to compensate him.
     
  18. thelead, Jul 30, 2011
    Last edited by a moderator: Jul 30, 2011

    thelead macrumors 6502

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    #18
    When you mess with somebody's mortgage payment, they deserve more than there money back. This can create credit problems... I'm usually with those thinking that suing has gone overboard but in this situation, it may merit legal action.
     
  19. aughsum Guest

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    May 6, 2010
    #19
    Legal action vs apple or paypal?
     
  20. thelead macrumors 6502

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    Apr 30, 2010
    #20
    Whoever is responsible for taking $4000 instead of $30. The person should be refunded their money, overdraft fees, late fees on their mortgage, and any fees to correct credit scores if that came into play.
     
  21. frunkis54 macrumors 65816

    frunkis54

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    Apr 2, 2009
    #21
    how about some personal responsibilty. yes it wasn't his fault but you shouldn't link a debit card for things like this. this is exactly what credit cards are for. if you do a dispute it doesn't tie up all your bank account funds.
     
  22. Skika, Jul 30, 2011
    Last edited: Jul 30, 2011

    Skika macrumors 68030

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  23. CubusX macrumors 6502

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    Sep 9, 2009
    #23
    What have we learned?

    Do not associate a checking account to Paypal and have it linked to iTunes.
     
  24. TheGenerous macrumors 6502a

    TheGenerous

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    #24
    Dear iTunes Customer Service,
    Thank you.
    Sincerely,
    iTunes Customer
     
  25. gnasher729 macrumors P6

    gnasher729

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    Nov 25, 2005
    #25
    I fully agree with the "personal responsibility". It was Apple's fault to take the extra money, so they must take responsibility and put it all right.
     

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