Apple Begins Refunding Lion Overcharges

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jul 30, 2011.

  1. frunkis54 macrumors 65816

    frunkis54

    Joined:
    Apr 2, 2009
    #26
    Yes but it was his fault also. Credit card!, Credit card!, Credit card!
     
  2. toddybody Guest

    toddybody

    Joined:
    May 13, 2010
    Location:
    On Mars, thinking about my father...
    #27
    Just an apology and withholding their funds for several days? Yeah, how about an iTunes/AppStore credit. Totally lame.
     
  3. thelead macrumors 6502

    Joined:
    Apr 30, 2010
    #28
    What if you choose not to have a credit card?
     
  4. figaro331 macrumors member

    figaro331

    Joined:
    Jul 30, 2011
    #29
    I feel really sorry for John Christman and I have only one suggestion : Please, cancel all of your outrageous, despicable paypal accounts forever and ever and forget about it as a nightmare !!!
    Check this site as an example about paypal:
    http://www.aboutpaypal.org/
    figaro331
     
  5. thelead macrumors 6502

    Joined:
    Apr 30, 2010
    #30
    Some of you are too funny. :apple:/paypal can never do any wrong :rolleyes:
     
  6. bagoborealis macrumors newbie

    Joined:
    Dec 10, 2010
    Location:
    West Sussex
    #31
    Thats ridiculous.

    In no way is this the consumers fault.

    So we should all register on the App Store with £4000 spare credit on our cards in case Apple decides to overcharge us?

    Are you broken?
     
  7. wongulous macrumors 6502a

    Joined:
    Dec 7, 2002
    #32
    The only entity at fault is Apple. PayPal is a payment processor that does what Apple asks. The consumer was consuming. The bank allowed the payment processor to do what it does. Apple caused this.

    You guys are saying that if he had used a credit card, there would have been more of a dispute process, but there is no dispute, this was Apple's system going haywire in a once-in-a-lifetime fluke. If you wanna blame someone for the speed at which banks work, blame the banks' EFT/ACH system. But Apple still screwed people regardless of what above-and-beyond precautions the consumer didn't take.

    And I GUARANTEE that the $4k guy could get something more from Apple if he complained even just a little.
     
  8. frunkis54 macrumors 65816

    frunkis54

    Joined:
    Apr 2, 2009
    #33
    then use gift cards if you loose $20 from a giftcard is a lot better than 2-3weeks trying to get your money back as all your payments go NSF.
     
  9. Illumination macrumors regular

    Joined:
    Jul 6, 2011
    Location:
    Georgia, USA
    #34
    Wirelessly posted (iPhone 3GS: Mozilla/5.0 (iPod; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

    Considering the magnitude of this issue and the fact that it took so long for them to do something about it, they do deserve a little apology gift from Apple. The fanboys get more annoying every day it seems.
     
  10. frunkis54 macrumors 65816

    frunkis54

    Joined:
    Apr 2, 2009
    #35
    nope im not. i didn't say this is not apples fault this happens all the time not just with Apple.
     
  11. frunkis54 macrumors 65816

    frunkis54

    Joined:
    Apr 2, 2009
    #36
    yes but if he used a credit card he would still have his money to pay his morgage while the banks/apple figure it. so silly people can not grasp that.
    these things happen all the time maybe not to this extent but they happen.
     
  12. Mattie Num Nums macrumors 68030

    Mattie Num Nums

    Joined:
    Mar 5, 2009
    Location:
    USA
  13. Illumination macrumors regular

    Joined:
    Jul 6, 2011
    Location:
    Georgia, USA
    #38
    Wirelessly posted (iPhone 3GS: Mozilla/5.0 (iPod; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

    It's so silly that people cannot grasp the fact that this should not have happened in the first place.
     
  14. frunkis54 macrumors 65816

    frunkis54

    Joined:
    Apr 2, 2009
    #39
    Your right it shouldn't have, but it did!

    fine im done you guys keep using your debit cards and i'll continue using my credit card.
     
  15. Shrink macrumors G3

    Shrink

    Joined:
    Feb 26, 2011
    Location:
    New England, USA
    #40
    I know I'm going to get thrashed for this since paypal is apparently seen as the devil incarnate.

    Just my experience - I've had some problems with some vendors and paypal has pursued the vendor and resolved the problem.

    I'm not questioning others experiences - this is mine, however.

    Please don't hurt me...:eek::D
     
  16. blackpond macrumors 6502a

    Joined:
    Mar 31, 2008
    #41
    You're just bitter that it didn't happen to you. Because your attorney who you keep on a monthly retainer for such things isn't busy enough already, right?

    :p
     
  17. Lennholm macrumors 6502a

    Joined:
    Sep 4, 2010
    #42
    Like that woman that got a free iPad simply because she wasn't allowed to pay for one with cash at the store

    So you get your bank acc stripped of $4000 just when you need the money to pay your bill and you think it's alright if Apple just calls it a day when they refund it two weeks later? You know it affects interests and such too.

    It's not his fault in any way, a debit card is a service that is offered and you should be able to trust it when doing business with serious companies as Apple.
    Do you think the issuer of the debit card markets the service as "we'll gladly offer you this service, but you might get money stolen and it will be your own fault".
    Are you the poster who previously claimed it was entirely his fault because he "obviously" clicked the download button 122 times?
     
  18. frunkis54 macrumors 65816

    frunkis54

    Joined:
    Apr 2, 2009
    #43
    no i am not.

    wow if you believe that your niave and don't understand the difference between the debit cards and credit cards.

    It shouldn't of happened and its apple/paypals fault. but things like this happen more than you think. who is stuck without the money till it gets resolved? the consumer. if he used a credit card he wouldn't be out any money. why am i the only one to understand this.
     
  19. GekkePrutser macrumors 6502a

    GekkePrutser

    Joined:
    Aug 18, 2005
    Location:
    Ireland
    #44
    I'm soooooo glad I never linked my credit card to my iTunes account.

    Those iTunes gift cards are annoying, having to go to a store if you need an app quickly but they're good in terms of prevention against this kind of insane overcharging.

    For the same reason I never take out a mobile phone contract but do everything on prepay. And every time I buy on Amazon and the like I put my credit card details in and remove them after placing the order.

    Having said that though, I don't agree with this being the customer's fault at all. Apple makes it extremely difficult to set up an account without any linked payment details and they should have never let this happen, or at least reverted it immediately after being notified.
     
  20. Lennholm macrumors 6502a

    Joined:
    Sep 4, 2010
    #45
    I understand perfectly, and I agree that credit card is a much better solution, but I certainly don't agree that the customer deserves any blame for what happened. He used a payment method that was supported by Apple and Apple screwed up (or PayPal maybe, but why would Apple even offer to pay the additional PayPal-fees if it wasn't their fault but PayPals?)
     
  21. Dobbs2 macrumors 6502

    Joined:
    Jun 5, 2008
    #46
    Has anyone ever that that he has a house and may not qualify for another line of credit. Not everyone had their parents cosign for credit for them. It can take awhile to build up decent credit when you just start out.
     
  22. frunkis54 macrumors 65816

    frunkis54

    Joined:
    Apr 2, 2009
    #47
    We all know this is Apple/pay pals fault. the customer isn't at fault here all i've been saying for the last 2 pages is if he used a credit card he wouldn't be in the same mess.
     
  23. cmaier macrumors G3

    Joined:
    Jul 25, 2007
    Location:
    California
    #48
    How is any of this even news?

    Supermarket clerk overcharged me for my bananas.

    I went back and they refunded me my $1.12.

    Please make sure that ends up on the front page.
     
  24. verbalhijacker macrumors newbie

    verbalhijacker

    Joined:
    Jan 12, 2009
    #49
    Greed

    While Mr Steve Jobs is busy overcharging people and counting his gold(literally), todays Tech review in the Guardian Newspaper states

    "Bill Gates sells 5m shares in Microsoft
    Software giant's founder has sold 90m shares in 12 months, but still has 500m; cash goes to help his foundation's charitable work"

    What can I say, Apple may have the better products but Microsoft has the better Chairman. Bravo Mr gates.
     
  25. cbs31572 macrumors newbie

    cbs31572

    Joined:
    Jul 4, 2009
    Location:
    Durham, NC
    #50
    Could have gotten more...

    I bet if these people that were charged 120ish times really wanted to push the issue that they could get compensated a lot more.

    My wife had an issue with her 1st Gen. MacBook Air and her Apple Care ran out at the first of June. We had taken it in for an Airport Card issue right before it was about to expire. We got it back after the Apple Care expired, there was still an issue, so we took it back in and they ran diagnostics on it and then said that everything passed, but to be safe they would ship it off to their Service Center for a once over...so we thought they would just check it and send it back. Well they shipped it back with a new Logic Board, Heat Sink and new Hard Drive...the problem was that we had a Bootcamp partition and all my wife's scrapbook files were lost. We are talking thousands of dollars worth of items which she created and sold at craft shows, etc., so Apple's Customer Relations calls us and they offered us a $100 external drive for our inconvenience. I declined and said that my wife wanted to buy a PC and just get rid of her MBA. We went back and forth for about a week or so and I just said, my wife said the only thing that would make her happy would get a new MBA...so I proposed that to their Customer Relations and they agreed. So now we got a new MBA, but I didn't stop there. I said I know that a new MBA is coming out soon, so if a new one comes out can we return it for a new one? The store manager said that the normal return window is 14 days, but he would extend it to 30 days...that was on July 1st. So the new Sandy Bridge MBAs came out and we ended up with a top of the line MBA 13" i7, 4GB RAM 256 SSD for FREE!!! Apple has the BEST Customer Support by far. So basically my wife had a 1st gen MBA and owned it over 3 years, then Apple exchanges it for a new top model at NO CHARGE at all :)
     

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