Apple: Bending in iPhone 6 Plus From Normal Use 'Extremely Rare', Only 9 Customers Have Complained

[juannacho]

Is it only me? I know apple fanboys will still get what they want.
But, I want my iPhone to be more durable and have BETTER battery though it's slightly thicker. I'm tired of thickness war...
I wish apple made iPhone 6, 6+ and 6 with larger battery though it's as thick as 5.

My iPhone 6 Plus finishes the day at about 60% charge. The battery life is really quite incredible. So why make it thicker & heavier?

As for bending - this is all absurd. A handful of imbeciles sit on their phones (one sufferer a 'tech journalist' who was visibly obese) and complain it bent. Here's a tip - don't sit your fat ass on your portable computer.

Ugh. These people are infuriating...

 

[KieranDotW]

Honestly the worst thing about owning the 6 Plus is the constant "bend" jokes people make when you take it out.

"Is that the new iPhone?"
"Yeah, I just got it!
"LOLOLOL BEND IT LIKE BEKHAM BETTER GET A ROLLING PIN XD"

 

[dabirdwell]

"I got 999,991 problems but a bend ain't one!"

 

[djgamble]

So what are we expecting Tim and company to say; “The iPhone 6 plus bends so bad just return them and buy another phone.”? Of course he is not going to make a big deal about it.

Those 9 people can get their money back, use it to buy androids and piss off while I go off and enjoy my Apple gear.

I suggest they stay away from Apple gear because I've been an Apple guy since the 80s and NEVER seem to have any of the alleged '[insert random word] gate' issues. Maybe these 9 people just aren't suited to Apple gear? I'd suggest more likely they are being paid to intentionally destroy it.

 

[Ai-apple]

Apple iPhone 6 => #TheNextBentThing
Samsung Note => #TheNextBestThing

 

[londrum]

I think all of this media hoo-haa about bending phones is U2's fault. Seriously!
The media's eyes were already on Apple because of people complaining about U2's album last week, which was just a nice, fun story for them to print. So when they got a whiff of another Apple story they all jumped on it, to keep the theme going. And then Apple stupidly released a buggy update, and now the media is running away with it

But it was that U2 story that fed it

 

[StyxMaker]

Nine people, yes. But how many days have they been using it? And it isn't even on sale in most of the world yet...

When ten times more people have been using the phone 200 times longer in much more casual way than you use a brand new phone, then we shall see many bent phones there are.

As more iPhones 6+s are used, and used for a longer period of time, more of them will get damaged. Duh.

 

[kobalap]

I carry my iPhone 6+ in my pocket every day. I have no bending. I don't put it in my back pocket and sit on it, but I haven't ever done that with any phone. I also don't wear skinny jeans or any jeans that with the phone in the pocket it would create pressure to the extent that one might be concerned. Yes, there is a weak spot in the 6+. Is it weak enough that it will bend without what one would consider excessive pressure? Probably not. Use your iPhone as you wish to use it. In all likelihood you will experience no issues. If this were truly as widespread as the media would have you believe, we would be seeing thousands of reports, not a handful.

What we do know is this... in a couple of days, we have 9 customers complaining. How many customers will be complaining in a couple of weeks? How about a couple of months?

We also know that when exposed to similar pressure a Samsung phone exhibits more robustness. Specifically, the person broke the display before any noticeable deformation on the phone's frame. Whereas the iPhone's frame deformed considerable without any damage to the display.

 

[Surreal]

Things break when we apply force enough to break them. Different things break under difference circumstances. Sometimes this is acceptable while other times this is unacceptable. Sometimes dogs are brown.

 

[rsocal]

As more iPhones 6+s are used, and used for a longer period of time, more of them will get damaged. Duh.

More screens will get broke, then bent phones.

 

[<apple>]

I have the iPhone 6 Plus 128GB Space Grey.
•no signs of bending after almost a week of use.
•updated to iOS 8.0.1 yesterday, everything works fine here.
•battery is excellent and cool to the touch.
•camera / screen / video / speed of iOS/Apps -All excellent.
Cheers!

 

[rsocal]

What we do know is this... in a couple of days, we have 9 customers complaining. How many customers will be complaining in a couple of weeks? How about a couple of months?

We also know that when exposed to similar pressure a Samsung phone exhibits more robustness. Specifically, the person broke the display before any noticeable deformation on the phone's frame. Whereas the iPhone's frame deformed considerable without any damage to the display.[/QUOTE

That proves how good Apple's screens are!

 

[kobalap]

Your basic argument is you need apple apologists to say one thing or the other - and that's what will decide for you which phone you want to buy.

Ridiculous.

The iPhone 6/Plus has one of the fastest single threaded performance of any phone - that's a great reason to buy it. The App store, another one. If you like iOS.

I never considered for a moment what someone random person I didn't know thought about putting it in my pocket. LOL

The only thing I need from an Apple apologist is for them to pull their heads out of the sand and quit giving Apple an out on poor design choices.

And I don't know what kind of spec monkey fixates on single threaded performance. Personally, I don't know about such arcane concepts and don't care about them. I prioritize user experience over such nonsense. And as far as I can tell, the phone has been designed such that if I had one in my pocket, I would have to exercise considerably more caution to avoid it getting bent.

 

[MH01]

Anyone?

Your post says a lot about MR.

You raised an excellent question about apples claims about reinforcing the structure with stainless steel and titanium inserts. And also included images of the chassis.

And all the posts are about working out the maths, making fun of the fact that it is only 9 people, and what a non issue it is. People really do not think for themselves and just swallow whatever a PR department feeds them.

Hopefully someone with an engineering background can respond.

 

[nostaticatall]

The problem Apple have is that they are making quality products and selling them to the riff raff who will always take technology and products for granted and have hissy fits should teething troubles arise. Apple isn't exclusive enough - they want to take a tip from the likes of Rolex whose users appreciate what they have. If the iPhone 6+ was three times the price, nobody would be trying to bend one just to make the headlines. My 6+ has been in my pocket since I got it and it's fine - if feels very robust and you'd have to manhandle it pretty badly to bend it. What a load of hype and playing right into the hands of the cheapskate phone makers.

 

[chr1s60]

What we do know is this... in a couple of days, we have 9 customers complaining. How many customers will be complaining in a couple of weeks? How about a couple of months?

We also know that when exposed to similar pressure a Samsung phone exhibits more robustness. Specifically, the person broke the display before any noticeable deformation on the phone's frame. Whereas the iPhone's frame deformed considerable without any damage to the display.

What you say is true. As far as numbers go, there have already been over 10 million sold, which are not all 6+ and not all already in the hands of their owners. However, if even a few hundred out of the likely few million 6+'s already being used have had issues and even if hundreds more have issues, we are still only talking about a possible defect that is having an impact on under half a percent of the likely number of 6+'s sold. (Assuming only 3 million 6+'s out there it would take 30,000 reports to even equal 1% defective.) It would be much more widespread already if this were a huge problem. Even if Apple is being super conservative with the number reported as 9, they wouldn't be able to hide it if it were thousands of reports.

 

[sracer]

NINE! Out of millions. That doesn't mean there won't be more, but based on the internet stories, you'd think it was 9 million out of the 10 million sold. Geez.

I think Samsung is planting numerous people. lol

Do you believe that Apple is being truthful when they say that it is only 9 people? Like any other company, Apple drags its feet in acknowledging a problem exists.... It's only after customers are persistent that they'll acknowledge a problem.

The greater the cost to the company to correct an issue the greater they will deny that the problem exists. If the issue of the 6+ bending is due to poor design, it is going to be very costly to correct and Apple will fight vehemently against admitting it.

The GPU issue with Early-2011 Macbook Pros is just one of those examples.

 

[kobalap]

Your post says a lot about MR.

You raised an excellent question about apples claims about reinforcing the structure with stainless steel and titanium inserts. And also included images of the chassis.

And all the posts are about working out the maths, making fun of the fact that it is only 9 people, and what a non issue it is. People really do not think for themselves and just swallow whatever a PR department feeds them.

Hopefully someone with an engineering background can respond.

And the thing is, you know what compels Apple to improve on these things? It's not the Apple apologists. Its the people who complain and make noise.

If everyone said a phone that is less robust than the Samsung, LG and HTC equivalents are okay, why would Apple make their next generation more robust?

People don't seem to get that they are acting against their own best interests.

 

[MH01]

The problem Apple have is that they are making quality products and selling them to the riff raff who will always take technology and products for granted and have hissy fits should teething troubles arise. Apple isn't exclusive enough - they want to take a tip from the likes of Rolex whose users appreciate what they have. If the iPhone 6+ was three times the price, nobody would be trying to bend one just to make the headlines. My 6+ has been in my pocket since I got it and it's fine - if feels very robust and you'd have to manhandle it pretty badly to bend it. What a load of hype and playing right into the hands of the cheapskate phone makers.

As Elitist as you would like to be with an Apple product, and iphone is no rolex. You kidding yourself.

For them to reach rolex levels, the would have to greatly improve the build quality of the iphone, and components used.

 

[lookatchu]

Only "9"? How did they come about this specific number? I'm not denying that this may be a small percentage of users who have been affected, but seriously, this seems rather odd that Apple is able to quote 9. I find it strange that their PR department chose to give this number as it raises more questions IMO than it answers.

Exactly. It's just a number Apple threw out there in yet another one of their typical poor excuses/lies/coverups and for which their dedicated Apple fanboys can point to and say, "Only 9!!!11! I told you Apple and the iPhone 6+ are teh perfect and teh haterz are all Fandroids!!!!1111

 

[rdlink]

If only nine customers complained, then why is the story and images "spreading like wildfire"?

Clicks, my friend. Clicks.

 

[kobalap]

What you say is true. As far as numbers go, there have already been over 10 million sold, which are not all 6+ and not all already in the hands of their owners. However, if even a few hundred out of the likely few million 6+'s already being used have had issues and even if hundreds more have issues, we are still only talking about a possible defect that is having an impact on under half a percent of the likely number of 6+'s sold. (Assuming only 3 million 6+'s out there it would take 30,000 reports to even equal 1% defective.) It would be much more widespread already if this were a huge problem. Even if Apple is being super conservative with the number reported as 9, they wouldn't be able to hide it if it were thousands of reports.

Look at it a different way.

Let's say Chevy releases a car that "under normal driving" does not buckle but when in a head on collision, collapses catastrophically.

Now, many millions of the Chevy are sold but only a small number of those have been in accidents. And fewer still have been in head on collisions. In fact, in the week since the Chevys have been sold, only 9 out of the millions have been in head on collisions. And only in head on collisions would they collapse catastrophically.

Would you say that it is ridiculous to expect the Chevy not to collapse under such conditions? Would you also say that since only a tiny minority of those Chevys will ever be in head on collisions therefore the design is perfectly fine? Would you say that anyone arguing that the equivalent Kia does not collapse catastrophically is wrong to criticize Chevy for their design choices?

 

[osofast240sx]

Apple iPhone 6 => #TheNextBentThing
Samsung Note => #TheNextBestThing

With all the publicity Apple has seen a spike in sales

 

[linuxcooldude]

And the thing is, you know what compels Apple to improve on these things? It's not the Apple apologists. Its the people who complain and make noise.

Ok, so 9 people complained so Apples going to fix it?!?

If everyone said a phone that is less robust than the Samsung, LG and HTC equivalents are okay, why would Apple make their next generation more robust?

The new iPhone just got released, so how did they make their next generation robust?!?

People don't seem to get that they are acting against their own best interests.

I don't act over bad news reporting, unsubstantiated reports and FUD.

 

[rdlink]

Only "9"? How did they come about this specific number? I'm not denying that this may be a small percentage of users who have been affected, but seriously, this seems rather odd that Apple is able to quote 9. I find it strange that their PR department chose to give this number as it raises more questions IMO than it answers.

Oh, I don't know. Maybe they did a search of their Help Desk software? You do realize, don't you that all tech companies keep a ticket tracking database?