Apple: Bending in iPhone 6 Plus From Normal Use 'Extremely Rare', Only 9 Customers Have Complained

[MH01]

And the thing is, you know what compels Apple to improve on these things? It's not the Apple apologists. Its the people who complain and make noise.

If everyone said a phone that is less robust than the Samsung, LG and HTC equivalents are okay, why would Apple make their next generation more robust?

People don't seem to get that they are acting against their own best interests.

Agreed. Antenagate resulted in an improvement in the 4S making it a better phone.

I have learned one thing on here, don't bother trying to have a logical discussion with an Apologist. Mind you, amongst the apologists, drones and kids (calling anyone who questions Apple "trolls") There are still quite a few objective people with alot of knowledge , though I have seen more and more of them leave.

 

[lookatchu]

Apple sinks 3.8%. Apple drags down tech.

 

[Erasmus]

because it's 2014. A reproduction of a story is not always a unique, new occurance.

And sometimes the story doesn't even have to be true...



'A lie will go round the world while truth is pulling its boots on.'
- Not Me

'The Internet is a network of reality distortion field conduits.'
- Me

EDIT: Not saying that people aren't actually accidentally bending their phones, just a more general observation of the quality of modern media.

 

[apolloa]

I'm sure stores are loving this.

I believe these people are talking BS, because it's fairly obvious if you want to break and bend a 6 Plus you can... but I don't believe for one second anyone has gone into an Apple store and purposely used all their strength to break a display iPhone 6 Plus model...

Mainly because the security or store staff would call the police no doubt and have them arrested...

 

[teknikal90]

sensationalism or not, after the stress test videos, i wont buy the 6 plus now and will instead opt for the 6.

the fact remains, it's easier to bend the iphone 6 plus than it is to bend the cheaper built samsung galaxy note. And the 'ease' of doing so is not so far removed from the forces that the phone would be subjected to in real life.

not good.

 

[MH01]

Ok, so 9 people complained so Apples going to fix it?!?



The new iPhone just got released, so how did they make their next generation robust?!?



I don't act over bad news reporting, unsubstantiated reports and FUD.

On the 9 people. That is the figure that would have been submitted to Apple HQ, as probably escalated cases.

SO given Apple's excellent customer service, can you imagine that quite a number of cases would have been dealt in store and just been given replacement units without escalation?

Just food for thought. That nine is great PR talk , and everyone is lapping it up

 

[Jimrod]

I wouldn't be a bit surprised if Samsung has been planting people to criticize Apple. Samsung's users are quickly approaching cult like with their anti-Apple rants. I have a coworker who just has to criticize Apple and Apple users on a daily basis. These people need an intervention. lol

Yeah, I've spent a couple of days over at phonearena site and the anti-Apple sentiment is huge from the Fandroids, of course say anything back and you're a troll etc etc...

 

[kobalap]

Ok, so 9 people complained so Apples going to fix it?!?



The new iPhone just got released, so how did they make their next generation robust?!?



I don't act over bad news reporting, unsubstantiated reports and FUD.

Anyone defending Apple over releasing a product that is less robust than the Samsung, LG and HTC equivalents is acting against their own best interest.

 

[KPOM]

And the thing is, you know what compels Apple to improve on these things? It's not the Apple apologists. Its the people who complain and make noise.

If everyone said a phone that is less robust than the Samsung, LG and HTC equivalents are okay, why would Apple make their next generation more robust?

People don't seem to get that they are acting against their own best interests.

I'm all for complaints when they are valid, but every product has tradeoffs. The iPhone 4/4S design was "robust" and relatively scratch-resistant, but people complained it was heavy and the back glass could shatter. They removed the back glass from the iPhone 5/5S and people complained that it scuffed. They removed the chamfered edges from the 6/6Plus, made it thinner to keep the weight increase to a minimum, and people complain that it can bend under excessive force.

Samsung uses plastic, which is lighter, and flexible without being as malleable as aluminum. It will break before it becomes permanently bent. Apple tried selling a plastic phone last year. It was panned as being "cheap feeling" and didn't sell as well as Apple expected. There aren't many more design choices they could have made. Sure, they could have used thicker aluminum or more reinforcements inside, but then it would have been bigger and/or heavier, and perhaps more prone to shattering glass from drops. SquareTrade just rated the iPhone 6 and 6 Plus as two of the most durable phones they have ever tested.

Complain about real issues, such as Apple releasing a software update that killed cellular capabilities. "Bendghazi" is just hype.

 

[saha-med]

Yeap pretty much the same fanboy muppetry that went on during antennagate and scuffgate

"Oh hey it doesnt affect me, you are using the phone abnormally"

"Oh its just a few users, the press is blowing it up"

"Oh its just an <insert apple competitor here> fueled controversy"

 

[lookatchu]

sensationalism or not, after the stress test videos, i wont buy the 6 plus now and will instead opt for the 6.

the fact remains, it's easier to bend the iphone 6 plus than it is to bend the cheaper built samsung galaxy note. And the 'ease' of doing so is not so far removed from the forces that the phone would be subjected to in real life.

not good.

Smart move and don't let anyone try to convince you otherwise. Facts can not be disputed, regardless of the odds of the 6+ bending in your pocket.

----------

Yeap pretty much the same fanboy muppetry that went on during antennagate and scuffgate

"Oh hey it doesnt affect me, you are using the phone abnormally"

"Oh its just a few users, the press is blowing it up"

"Oh its just an <insert apple competitor here> fueled controversy"

Aren't they the least bit embarrassed acting this way? I don't get it.

 

[KPOM]

Anyone defending Apple over releasing a product that is less robust than the Samsung, LG and HTC equivalents is acting against their own best interest.

SquareTrade just ran some "bendability" tests for the Washington Post:

http://www.washingtonpost.com/blogs...the-iphone-6-plus-unless-youre-a-bodybuilder/

They also ran some durability tests. The 6 was their "toughest phone yet" and the 6 Plus was the most durable phone with a screen greater than 5". That sounds pretty robust to me.

http://9to5mac.com/2014/09/24/iphon...t-passes-all-squaretrades-breakability-tests/

 

[RockSpider]

Gee, I never would have believed Apple would come out with some BS story, like "you're holding it wrong" or, "you get to see the raw aluminium underneath".

I've played around with a couple of them and they feel as flimsy as a piece of cardboard. It's a wonder they don't bend if you put them overhanging a coffee table.

 

[Analog Kid]

What we expect is that the phone will be designed to survive normal use, and not be slimmed down just to look sexier in the display case.

Just like biology doesn't care much what happens to you after you procreate, business doesn't care much what happens after a product leaves the display case.

Apple takes a longer view of product experience than most, but they've been incentivized to keep getting slimmer and this is the predictable result. Now the market has found the where the tradeoff is-- they can keep making slimmer phones that are increasingly more delicate, or more robust phones that are somewhat bulkier.

I think their marketing team has the anthropomorphic equivalent of anorexia.

 

[MH01]

Oh, I don't know. Maybe they did a search of their Help Desk software? You do realize, don't you that all tech companies keep a ticket tracking database?

Spot on.

Though I am certain one of the defect causes is not Status = Bending

Therefore, they would have to search the ticketing system and see if somene actually put in notes referring to the chassis being bend.

From my experience, when I have dealt with Apple staff after having a defect, the guy looked at it, agreed it was not 100% right and gave me a new phone.

I think Apple's excellent customer service reps have dealt with more than 9 cases, but there was no fuss, no complaints and just a smile and quick swap, and probably put down to manufacturing defect.

 

[groovyd]

because the other 9 are chinese scalpers who can't return their phones anyways

 

[PangLangChang]

http://blog.androidboard.org/samsun...ating-issues-resulting-in-warped-back-covers/

Oh look, Samsung tablets over heats and warp the back cover. But nobody cares.
Because nobody cares.

 

[MH01]

At the end of the day. Be this a problem or not, at least it has raised awareness for some users that aluminium phones bend. And the newer ones are even thinner than the 5.

Given people were somehow bending the iphone 5, they will definitely bend the 6 .

 

[linuxcooldude]

Anyone defending Apple over releasing a product that is less robust than the Samsung, LG and HTC equivalents is acting against their own best interest.

Using more scientific testing, using actually scientistic testing equipment found the iPhone 6 bends less then the Samsung Galaxy Note 3. Only the iPhone does not bend back because its aluminum.

I would think the Note 3 is actually LESS robust.

https://www.youtube.com/watch?v=Sr-lEnPwzAw

 

[MH01]

because the other 9 are chinese scalpers who can't return their phones anyways

he he he.

Well you have to ask the question, how many of these phone have now been sent overseas.....

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http://blog.androidboard.org/samsun...ating-issues-resulting-in-warped-back-covers/

Oh look, Samsung tablets over heats and warp the back cover. But nobody cares.
Because nobody cares.

Maybe cause the story is over 2 months old.....

 

[princered]

I'm glad this isn't a real issue. I was waiting to read how many customers were affected. A good point to remember to do research and check your sources before believing things off the internet.

 

[rdlink]

Spot on.

Though I am certain one of the defect causes is not Status = Bending

Therefore, they would have to search the ticketing system and see if somene actually put in notes referring to the chassis being bend.

From my experience, when I have dealt with Apple staff after having a defect, the guy looked at it, agreed it was not 100% right and gave me a new phone.

I think Apple's excellent customer service reps have dealt with more than 9 cases, but there was no fuss, no complaints and just a smile and quick swap, and probably put down to manufacturing defect.

I agree on that third paragraph. But every time I have had something replaced or fixed by Apple I have received an email of the ticket detailing the problem.

 

[linuxcooldude]

http://blog.androidboard.org/samsun...ating-issues-resulting-in-warped-back-covers/

Oh look, Samsung tablets over heats and warp the back cover. But nobody cares.
Because nobody cares.

It can't be! Its suppose to be more robust!

 

[PangLangChang]

he he he.

Well you have to ask the question, how many of these phone have now been sent overseas.....

----------



Maybe cause the story is over 2 months old.....

yes, it was from 2 months ago, but bloggers and news sites barely covered the story. And nobody paid any attention. Sad sammy

 

[orioncrystalice]

this is a good feature, but Android has had it for years