Apple Care or Apple doesn't Care?

Discussion in 'Apple Watch' started by Todd244, Sep 16, 2016.

  1. Todd244 macrumors newbie

    Aug 25, 2013
    So after owning my Apple Watch for about 5 months and wearing it everyday it got caught in a car door and suffered some pretty gnarly scratches. I have Apple Care so I ended up sucking it up paying the $72 with tax and having it sent in to be repaired/replaced. My repair status update now says that technicians inspected my product and are sending it back with a letter containing more info. What does that mean??? The scuffs aren't deemed "significant" enough to be repaired? I figure if I bought the apple care, paid for the repair, and watched it come out of my bank account that it should be replaced. If anyone knows if I should be prepared to be livid Monday morning when it comes back or what please let me know.
  2. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    Pics? If you read AC+ terms and conditions, it doesn't cover normal wear and tear. Abrasions must be extreme enough to be replaceable under AC+.
  3. Luba macrumors 65816


    Apr 22, 2009
    That's the problem with insurance (AppleCare+), you have to make a claim in which they get to decide whether or not to fulfill their obligation. I got it with AW0 and I'm sure it helped in selling it. Now I'm deciding whether to get it for AW2. Your story is helping me decide. Sounds like you'll be denied your claim, perhaps with Apple saying your AW is not broken, just badly scratched up.
  4. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    Prepare to be livid.
  5. JayLenochiniMac, Sep 18, 2016
    Last edited: Sep 18, 2016

    JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    May not even be badly scratched up hence why I'm asking for pics. We've had too many members make a claim only to have the photos indicate otherwise, mostly due to anal retentiveness.

    AC+ does cover extreme abrasion.

    Screen Shot 2016-09-18 at 10.59.56 AM.png

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4 September 16, 2016