While I have nothing against Tim as a person, and I think he seems like an amazing person; it’s his business decisions that have bothered me. When Steve Jobs was alive, I LOVED his business decisions. He made a lot of aggressive decisions with excellent vision of needs for consumers. And ironically, he was not the nicest person to some people (reminds me of someone currently in high leadership.. HA); but his decisions were VERY effective for Apple, and consumers. When Tim took over, he generally did a great job executing Steve’s vision for Apple. But as time went on, and the Steve Jobs checklist was achieved, Tim lacked an aggressive vision for the future in some areas of the ecosystem; and that lack of vision started showing itself more and more each year. When Tim purchased “Beats” for $3 BILLION!!!!, it was a sign of weakness. While Beats had a nice product, with some star power behind it, Steve Jobs (or Me) would have directed our R&D to create a better version of Beats, then hire star power to promote it, and out marketed them, out distributed them; and achieved that for 10% of the cost; saving 90% of the $3 billion. When Tim could not effectively manage the 20 different sku’s; where the company was efficiently stocked for the holiday quarter, and did not have sold out products during the holiday quarter; when we have enough metrics to know, to not fail at that. We know when the holiday season is, for about 100 years. We have seen enough sales trends on market, to know the manufacturing pace to hit the metric. Apple could take 1% of the profitability, and hire 50,000 workers in 5 markets - America, Mexico, India, China and Vietnam. Doing this would help the effective footprint to all global markets efficiently to cover regions, with little shipping costs. It also would help balance manufacturing if/when there are labor disputes and global issues (wars, earthquakes, labor issues, taxing issues, etc..). Then we turn to product timelines. When Steve Jobs was alive, I witnessed how he mastered the product release timeline. 1- The build up, people lined up everywhere around the world. 2 - Steve personally showed the world the new product to a live audience. 3 - It was available, starting today (or within a week). 4 - The inventory was there to satisfy the high demand. 5 - The media was all over the event and product, essentially giving Apple FREE media, globally, for each new product Apple released. 6 - Marketing, TV ads, billboards hit aggressively. 7 - The financials showed on the balance sheet in one quarter, effectively proving the impact of the new product. A full cycle of product to market. When Tim took over, that entire algorithm was diluted in various financial quarters, and the impact was also diluted. I am surprised no-one around him pointed that out to him.
I tried to inform Apple, but my message was denied when I sent it in. Now let’s go to developers, when Steve was alive, Steve understood the marriage of developers with manufactures with the Apple OS. The excellent communication helped the entire ecosystem thrive with amazing growth across the board. When we look at that today, Tim’s lack of executing that has directly affected the pace of growth. It also has impacted the effectiveness of the ecosystem, where it seems like it’s going backwards in SOME software aspects. When Tim makes decisions to lock out developers with some technologies, then the end user suffers. Not everything Tim has done was bad, but his batting average needed improvement. It has A LOT of impact on WHY the Apple stock has been stalled. Apple SHOULD be over $400 by now, and should have had another split. But consistent volume influx has stalled that growth as well. Let’s look at products. Apple should not have ended the MacPro. The MacPro ecosystem is full of content creators. Music, Video and High End Graphic users, that wan PCI slots for daughterboard cards to run their systems. (I am one of those users, that has two MacPros for those things, with PCI slot needs). The iPhone should be offered in a smaller size, for those who do not want a large phone. The Apple Vision Pro came in at a too-high price point, and that product was a flop. The AppleTV has not been updated in too long, and is WAY late for a refresh. Let’s go to software. The OS has taxed the chip sets, on older macs with memory leaks, and slowed any mac older than a year, down. The AppleTV software is getting worse and worse with every update. To have to dig for your assets, is stupid. Consumers should not have to dig thru numerous pages, to get to content; it should be on page one. iTunes has become bloated, with a confusing navigation/search aspect for what you want to hear. Is it streaming on. Apple music? Is it in your library? Are you buying a song? Are you just streaming it? Search re-directs you to who knows where. A mess. And speaking of Apple TV and iTunes, a HUGE issue Tim has allowed, is the mismanagement of copyright content people have purchased from Apple. A purchase of content is a closed transaction. The distributors have been paid in in the transaction (Apple and the entity owning the copyright Sr, and then the artist, or whoever owns the copyright PA). The PURCHASE is a closed, final transaction. BUT, Apple has been quietly taking some of those purchase assets back from people, without their knowledge, and then does not refund the purchase. This defies copyright law. And Tim has allowed that to happen. It is just a matter of time until a class action lawsuit comes to light on that action. So those are just SOME of my issues with Apple. I have studied numerous metrics on Apple for over 25 years. I understand their ecosystem better than most. I think like Steve Jobs. I own, and operate 15 vertically integrated companies; and I understand effective utilization of how that operates. I always understood Steve’s vision, even before he said his vision, based on his prior actions to announcements. Apple is a monster corporation because of Steve’s aggressive approach. His ability to see vertical utilization on ecosystems, that can connect to a nucleus within Apple. I really hope the new CEO understands how Apple has to utilized. Build talent around the company, and effectively progress with vision. Apple has a lot of life left in it, it just needs someone to bring it to life. I could easily fix that companies directives. Hopefully the next CEO achieves that, and stays focused. One thing Tim did great is, The MacBook Neo is Tim’s best achievement he has brought to market. So, I am glad to see Tim head into retirement. Thanks for taking care of Apple, but the time has come to kick Apple into high gear.
Richard Hofherr