The proper procedure is to take a complaint to the people who are in a position to do something about the problem, that is the best way to have an issue resolved. And, that is what I did. The people who are in a position to do something about my complaint arent listening. They don't realize that they're showing the exact same behavior (refusal to listen) as that which is the basis of their complaints (Apple's refusal to listen).Here's the thing though. Whining about whining is just as annoying as the original whine.
The folks who are complaining on these forums that "Apple is washed up", "Tim needs to go" or "Apple products suck" should take those complaints to the proper people, in this case Apple. Posting those complaints on these forums will do nothing to solve the problem.