Apple Charges Customer 122 Times for Lion

Just checked, only 1 charge for me...

 

Ouch! I had a similar issue on a smaller scale (was charged £400 more than I should have been on my iMac) but Apple death with it nicely

 

I guess he should've linked his itunes account to a credit card. That way he could still pay his mortgage.

 

Ouch. One charge for me! I doubt Apple would refuse to refund this though... Few people would buy Lion over a hundred times intentionally.

 

Or Apple could have made less of an arse of his purchase in the first place?

 

Hhahaha

I'll bet it's paypal. About a month ago, I sent someone a $10 refund for a $40 purchase. ...well, it sent them $10 seventeen times. Paypal blamed my bank! ...but then sorted it out to be their own fault later. (how would it have been my bank!?)

Having used ebay & paypal since day 1, is it me or have both gone steadily downhill?

 

If he had followed my motto, he would have been fine.

"Paypal. Just say no."

I don't think there is a more ethically challenged company of similar size than Paypal. Just need to google a little bit to hear all the horror stories.

 

Way to go Apple, screw this guy so bad that he can't pay his mortgage. Apples greed has no bounds.

 

Did you even read the story? He didnt click anything 122 times, he clicked "download all" and for every app download it also somehow charged him for a copy of Lion.

 

Bummer, that's why I used iTunes gift cards...

 

While amusing, I'm slightly disappointed that this is front-page news.

EDIT: I should clarify my reasoning, since some people seem to misunderstand. This is a freak event (or a few, apparently) related only to PayPal, and it seems more worthy of the former Page 2.

 

This happened to me once using iTunes. I was charged 5 times for buying a CD. After 3 months Apple refunded me my money. I didn't like the album that much.

On another note my mobileme was cancelled 8 weeks ago and I still haven't received my refund.

 

Wow, that's gotta suck. I only got charged once (thankfully) but it didn't use my remaining iTunes balance and charged the full amount to my card. Now my remaining balance isn't even showing up either.

 

Sounds like Apple is going to be sending a free computer or two out.

 

You should all get a small credit card with a limit of $500 no overdraft on it that you use online. That way if an accident happens it only effect a small credit card and not your bank account.

iTunes accounts are being hacked too and charges like this are occurring. I know two people so far in the last month who have been hacked and had their accounts charged up.

Same issue form Apple, dragging feet and pointing fingers. Apple needs better customer service for their digital stores. They only have email support right now, but they really need is a dedicated 800 number and folks on the other end who can fix transition issues immediately.

 

Are you psychic? Did you watch him click purchase 122 times? This isn't the only report of this happening.

 

I'm sure it'll get straightened out (it took Paypal a few days to actually refund my money the last time I bought something from Buy.com on eBay and they didn't send me anything, even after Buy.com "refunded" my money). But just to get this straight:

Beta development software + financial accounts essential to your livelihood = bad idea.

Check.

 

As someone who deals with credit card processing, and has seen this many times before, I can safely assume that neither Apple or Paypal are at fault, but the credit card processor that handled the transaction probably was.

I have seen this happen more than once, where there is a funky character--usually a bar (|)--used on the name/address and causes this to happen. Guess who entered that character? Very likely to be the customer. However, it doesn't excuse the credit card processor for not handling that character properly.

Edit;

Taking a look at the picture in the post, it appears that this wasn't used with the Paypal debit card, but just a direct paypal transaction. But it could be a similar cause.

 

didnt even know u could pay with paypal LOL guess i'll stick to giftcards

 

This is the exact reason why I only use gift cards and never provide my information to them.

 

LOL! Sorry but 122 times is beyond ridiculous, I mean even 5 is ridiculous, let alone being charged twice.

 

How do you think Apple made Lion so cheap for the rest of us?

 

If you're a mere $3K away from being broke and not being able to eat, pay your mortgage, etc., then an upgrade to Lion ought to be considered a luxury item, no?

 

haha, typical, blame first, then investigate.

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