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Apple Charges Customer 122 Times for Lion
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Nobody knows what his mortgage is.
It could be aorund 1K and his savings was around 4-5K and then this happened.
In any event - that's no one's business. He's an apparent victim here. But sure - typical that some people on this board want to make him out to be a criminal - or place blame on him.
Nice.
It could be aorund 1K and his savings was around 4-5K and then this happened.
In any event - that's no one's business. He's an apparent victim here. But sure - typical that some people on this board want to make him out to be a criminal - or place blame on him.
Nice.
If you had ever used the Mac App Store you would know that you can't purchase items more than once unless you use a different account. Let me guess... this guy has 122 Apple IDs?
I used a gift card to purchase Lion.
Normally I have my iTunes account linked to my Paypal account but decided to use an old gift card with a few bucks on it.
Normally I have my iTunes account linked to my Paypal account but decided to use an old gift card with a few bucks on it.
Some people on these boards... wow. Just ... incredible.
I hope this issue gets resolved for him really soon. That sucks!
I hope this issue gets resolved for him really soon. That sucks!
YOU ARE WRONG!!!! just kidding, just felt like fitting in with all the haters on here lately.
Right on with this advice. I use Discover card for everything, they have always been super helpful in resolving disputes. I make one call, they credit my account and THEN investigate. No waiting on my end to get the money back and I never have to deal with anyone again. Did this one time when Dell sent back my computer, not repaired, and I asked for a refund. They refused, so I called Discover and got my money back on the spot and never heard another word about it.
Poor Customer Service
This is why I closed my PayPal down...couldn't trust them, and their customer service is like a brick wall.
It is unusual for Apple to be difficult though? You would think they would refund the money immediately and pursue the problem themselves.
This is why I closed my PayPal down...couldn't trust them, and their customer service is like a brick wall.
It is unusual for Apple to be difficult though? You would think they would refund the money immediately and pursue the problem themselves.
Sheesh, everyone bashing the poor guy for losing $4 grand and not saying "meh, no big deal". He said broke, yes, but that's different for everyone. I tell people I'm flat broke when I have major expenses and am down to just a few grand in my savings. It doesn't always mean $0. Not to mention, it's not like he's talking about a meal or a water bill or something, he said his mortgage. That could be well over $1,000. I will agree, maybe someone with a large mortgage should have several months worth of payments in savings, but we really don't know all the details. Maybe he has all of his savings in bonds or in an account that limits withdrawals and he can't withdraw until after the due date? Maybe he's like me, a younger college student but homeowner whose home loan is only a couple hundred bucks a month and $4,000 is a big deal! At any rate, lossing $4,000 is a big deal to alot of people. That's 10% (roughly) the average American HOUSEHOLD income. What if he's just an average Joe and he just lost over a months worth of income?
Too many what if's to be passing judgement here. I hope it gets handled, and handled quickly. Apple should take care of it and be smart about it. As this story develops, it will be a real blow to Lion, and especially to iCloud, which is supposed to be apples saving grace from the MobileME fiasco, and stories like this are bound to harm it's reputation before it's even released.
Too many what if's to be passing judgement here. I hope it gets handled, and handled quickly. Apple should take care of it and be smart about it. As this story develops, it will be a real blow to Lion, and especially to iCloud, which is supposed to be apples saving grace from the MobileME fiasco, and stories like this are bound to harm it's reputation before it's even released.
I remember paying my credit card balance (2000$) on my phone account.... Didn't verify which account I had selected...
That was fun trying to get a refund from Bell Canada... One of the many reasons I flushed them 6 years ago...
So now, I check 3-7 times and have a line of credit in case I get clumsy again...
That was fun trying to get a refund from Bell Canada... One of the many reasons I flushed them 6 years ago...
So now, I check 3-7 times and have a line of credit in case I get clumsy again...
Probably and did are two different things. Technology isn't infallible as it relies on a human to input the code. It's obvious there is a glitch between the two but started with one, iTunes. Why jump to blaming a person on one end and not the other? That is a rhetorical question
It's $29 dude. That's like a movie and popcorn in my city.
If people with less than $4000 in the bank refused to spend $29 on an OS upgrade or a night at the movies, the American economy would grind to a halt.
The very first thing I would do is call my bank or the credit card company that holds this account and dispute the charge. It doesn't matter who's at fault or in error (it'll eventually get sorted out) but is more important you call the financial institution that will process the transaction ASAP - not Apple or Paypal. They're just intermediaries. If you walk into your bank and talk to a personal banker, explain the situation, you'll probably be able to have them decline all the charges so it won't negatively impact your banking balance. Then try to get things sorted out between Apple and Paypal.
first thing that came to mind:
"Just like when you sync your iPhone and get ALL your Address Book contacts duplicated, but 12,000% more"
I avoid PayPal as much as possible. This would have been resolved in an instant if he had charged it to one.
I'm lucky enough I use a small local bank that does this. I just use my debit card (which works like a master card) and same thing, customer is always right. One time a merchant who used an old portable credit card swiped had accidentally added a 5, so my $35 meal ended up being $355, it was credited back to my checking before I was even off the phone. I called the restauraunt to tell them, so that I could pay them the $35 I actually owed them (it was an honest mistake, nobodies fault here), and they just told me not to worry about it! So yeah, that definitely takes ALOT of headache out of those situations.
What if the person who wrote that was being honest? "I feel bad that you have less than $4000 in cash. It's a shame that your high medical expenses or spotty employment or just high living expenses coupled with a poor economy have resulted in you not having very much in savings. We should change our economic policy to fix the problem of little savings."
All of that might be a stretch, but it's just as possible that the original comment was made out of sincere concern for the individual as it was that it was made condescendingly. What we ascribe as the motives of others usually just reveals our own motives.
I'm not saying you are wrong but your ascription of motive is not more likely to be correct as on ascribing an honestly sincere motive.
Anyway, enough psychology.
I'll be curious to see how this turns out. Macrumors, please post a follow-up to this story when everything gets settled!
you don't know much about how that works do you. If you are under water than the bank can come after you for the balance, there is no such thing as "walking away".