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Hey folks, looking for a little advice. My launch day iPhone 12 Pro went out for delivery last Friday but was never delivered. UPS seems to have no idea where it is, so Apple put in an order for a replacement.

Instead of putting me at the front of the line for an immediate replacement (which would make sense, right?), I was stuck at the end of the queue with an estimated delivery of 11/18-11/25.

Because I signed up for the Upgrade Program (regrettably), I'm still stuck paying for a device that hasn't shown up, and it's not trivial to cancel and reorder, because there was a hard credit pull associated with sign up.

To add insult to injury, the Apple Store rep offered a coupon to placate me.......drumroll......$15 off an order of $100.

I'm sure it's been discussed before - Apple's customer support has really gone downhill, right?

Anyway, what are my options? I asked for a customer service escalation, but they said the callback would take up to a week.....Any better ways to get their attention?
Late reply but wow. My launch day phone needed a replacement and apple shipped me a new one with an ETA of Nov 18-25. It arrives Monday. I emailed Tim Cook and a exec store relations employee contacted me
 
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My delivery date was Nov.6th at first, but now I don't know because UPS reschedule it the other day and has not updated it again. 😞
 
Was sold on the Pacific Blue 12 Max Pro, but went to Apple today and the graphite looks amazing, especially if you’re using a case anyway. Decisions Decisions

I like both, but I’ve been asking Apple for a blue iPhone for a few years now. On every survey Apple sends me where they ask about additional thoughts: I want a blue Pro Max! One year they asked about colors and blue was an option. I was so disappointed when Midnight Green was introduced instead - I figured it was the military vote that won out or something. But this year? OH YES, THIS IS MY YEAR!! Pacific Blue finally manifested! YES! Plus, I hate to say this, but Pacific Blue could be a one-and-done given Apple’s current history with retaining/changing colors each year.

As for cases, I have more than enough that will work with my PB PM. Blue isn’t that hard to match. The issue (as always) is finding quality cases that you like. Now, my husband has the Graphite. It’s sleek and goes with anything. He bought a black Caseology Parallax case that looks great. It has the whole Dark Knight look to it.

Try letting the cases decide. If the cases you like the most would work better with Graphite, go with that. Otherwise, Pacific Blue which is really the only correct option here, lol.
 
Hi all!

I’ve been lurking for a while around this thread. Excited for the 12 PM pre-orders! Got the 12 Pro but the battery performance had me worried, it’s like a 10%-15% of difference to my 11 Pro. I understand that a smaller battery and 5G are the main reasons for this. Love the size and feel of the Pro but taking a step back with battery performance to add new tech like 5G, it’s a deal breaker. They did this to futureproof the whole lineup but the real challenge for this is the battery, as its max capacity starts to dip. I bet this will be another concern for the Mini.
 
Still showing Nov 4-6 but the phone hasn’t shipped yet. This should be an interesting week.
 
My tracking said it has left the facility at 3:00 AM 11/1 China time. What is the next step that I will get an update on?

Thanks very much.
 
Still showing Nov 4-6 but the phone hasn’t shipped yet. This should be an interesting week.

Are you showing standard or express delivery? If it’s express, you probably won’t see it ship till about the 5th, and delivered the 6th.
 
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Are you showing standard or express delivery? If it’s express, you probably won’t see it ship till about the 5th, and delivered the 6th.

Standard delivery. For some reason I just thought everyone was getting their shipment notices much earlier.
 
Standard delivery. For some reason I just thought everyone was getting their shipment notices much earlier.

Hmm, interesting. If it’s standard, it definitely should be shipped by now. To be fair though, I didn’t get my shipping notice from Apple till the day before it was going to be delivered. If you have My Choice, it’ll prob show up tomorrow.
 
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Apple support told me to check three days before preorder for pre approval.

Wouldn’t it start today since it’s Sunday and no one works ?

I have the Apple store app I been checking since this morning it only says preorder 11-6 and has the remind me thing check I really don’t want to click anything unless it shows it’s ready
 
Apple support told me to check three days before preorder for pre approval.

Wouldn’t it start today since it’s Sunday and no one works ?

I have the Apple store app I been checking since this morning it only says preorder 11-6 and has the remind me thing check I really don’t want to click anything unless it shows it’s ready
Check back on Wednesday.
 
Yeah moving forward I’m never going to have a phone delivered. Too much stress!!! I got really lucky this time even if I had to wait 1 full week from launch date.

I'm the opposite. After two years of spending 2+ hours in line with an "appointment" to pick up my phone with the iPhone Upgrade Program I said "never again" when they started allowing us to have our phone shipped to us.
 
Yeah moving forward I’m never going to have a phone delivered. Too much stress!!! I got really lucky this time even if I had to wait 1 full week from launch date.

I’m upgrading from a X and I won’t lie.. I’m not thrilled with this phone’s battery so far. I have app background refresh turned off but for the little usage I feel like the battery drains worse than on my X.

I’ve got to get a new case too. I hate the clear MagSafe case. Way too slippery! I’m terrified when I take this phone out of my pocket 🥺

I want to stick with an Apple MagSafe but from what I read even the silicon cases are super linty.
I’m going to make an appointment at Apple to switch out my case and find out what the deal with the battery life is. Must be 5G, huh?
There is evidence that the Battery drain is a bug in iOS 14.1. Developers got 14.2 on Friday, so I'd bet for a release soon. See if that fixes your issue.
 
Yeah moving forward I’m never going to have a phone delivered. Too much stress!!! I got really lucky this time even if I had to wait 1 full week from launch date.

I’m upgrading from a X and I won’t lie.. I’m not thrilled with this phone’s battery so far. I have app background refresh turned off but for the little usage I feel like the battery drains worse than on my X.

I’ve got to get a new case too. I hate the clear MagSafe case. Way too slippery! I’m terrified when I take this phone out of my pocket 🥺

I want to stick with an Apple MagSafe but from what I read even the silicon cases are super linty.
I’m going to make an appointment at Apple to switch out my case and find out what the deal with the battery life is. Must be 5G, huh?
Did you ever sign up for cloud storage. I've had a 200gb plan for years. I wonder if storing on the cloud doesn't drain the battery as much. I'm not tech smart. Just thinking. I charge my 11 pro and 12 pro all the way before I go to bed.
Leave them unplugged over night. Use both phones till noon. Check the batteries on both, And they are the same.
 
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