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Omg I would’ve been livid if they did to me. I also received the same message you did through the app which prompted me to use my laptop to complete my order. I also just ordered my first Apple silicon case in Pink Citrus to be delivered on Wednesday. I like the color with the Pacific Blue. I can’t believe I chose that color besides Gold. I usually go with lighter colored iPhones but decided to switch it up this year.

Yeah, they were working on the neighbor's service, messed with some box and everything went down in my house. I'm on hotspot now. They "can't send a tech until tomorrow morning. I was like, what about the moron who knocked out our service??!!? But anyway...

That PB/Pink Citrus combo should look fun! I want to order the Plum case, but I just don't like that way the silicon cases attract dust. Kumquat is cute and may not be so bad. I like the Otterbox Figura Plum case too... I need to stop with cases. 6 cases came today, 15 sitting here altogether, but 5 are going back for sure. 4 more coming tomorrow. It's hard to tell with some cases until they arrive.
 
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YES! Finally
 
Yeah, they were working on the neighbor's service, messed with some box and everything went down in my house. I'm on hotspot now. They "can't send a tech until tomorrow morning. I was like, what about the moron who knocked out our service??!!? But anyway...

That PB/Pink Citrus combo should look fun! I want to order the Plum case, but I just don't like that way the silicon cases attract dust. Kumquat is cute and may not be so bad. I like the Otterbox Figura Plum case too... I need to stop with cases. 6 cases came today, 15 sitting here altogether, but 5 are going back for sure. 4 more coming tomorrow. It's hard to tell with some cases until they arrive.
It sounds like you have a case fetish. Lol
 
you dont trade it in there. They just give you the phone, then a box will come days later for you to send your old one back....its great, always do in store! The best part, You never have to check tracking for a week straight...lol
When I’ve done in store pickup, Apple takes my old phone right then and closes out the loan. I was at the Apple store today, and the rep told me they’ll do the same thing next Friday.
 
I'm happy with my gold 12 Pro, but I miss the pre-order excitement here. I did pick up a Baltic Blue leather case today for my phone and it is gorgeous. Beautiful color and it looks good with a little of the gold showing around the edges. It will go with the Baltic Blue leather loop band on my watch.
 
Anyone in AUS/NZ with a pending mini or Max order that hasn't progressed? I ordered through the Apple Store app right when preorders started. I placed two separate orders, one for an iPhone and one for a case. The case order is preparing to ship, but the iPhone order is still in the "Order Placed" phase, not even processing. It's been several hours. When I first tried to place that order I got the "payment interrupted" error others mentioned here, but it subsequently went through on the second try.
 
Yay, updated to preparing to ship! I have never preordered an iPhone from apple directly before and I have to say this was sooo easy compared to what I was expecting.
 
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Yeah, they were working on the neighbor's service, messed with some box and everything went down in my house. I'm on hotspot now. They "can't send a tech until tomorrow morning. I was like, what about the moron who knocked out our service??!!? But anyway...

That PB/Pink Citrus combo should look fun! I want to order the Plum case, but I just don't like that way the silicon cases attract dust. Kumquat is cute and may not be so bad. I like the Otterbox Figura Plum case too... I need to stop with cases. 6 cases came today, 15 sitting here altogether, but 5 are going back for sure. 4 more coming tomorrow. It's hard to tell with some cases until they arrive.

I now have 2 with the Apple silicon as the latest. I’ve definitely toned down on buying so many cases. They should credit your account for what happened since it is an I convenience to you.
 
When I’ve done in store pickup, Apple takes my old phone right then and closes out the loan. I was at the Apple store today, and the rep told me they’ll do the same thing next Friday.
oh you mean IUP program. I thought you mean carrier
 
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