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Apple.com preorder thread - iPhone 6/6 Plus

I have an expected delivery date of 10/2. My last tracking information was an arrival scan in Anchorage on 9/29 at 1:25 pm (that's 72+ hours ago). The 800 number people were worthless. I was transferred three times, finally to the iPhone shipping department. When I explained that something was obviously awry, this rude little _____ told me she didn't wan't to argue with me and that it was "policy" that she could not open an investigation until it was 24 hours over the delivery date. Apparently at UPS, policy trumps common sense.
 
heather181 said:
So you were one of the ones whose iphone didn't make the plane?
Click to expand...

I think my scans were off or something. I had an arrival into Incheon at 8:30 PM on 10/1. My phone did not make the flight out of Incheon at 12:24 AM. I think that is where the exception occurred. But, I did have an arrival and departure from Hong Kong in between my two Incheon scans. Apparently, my phone made it out of Hong Kong to Anchorage, but the tracking wasn't reflecting it correctly, I guess. Now, it seems to be en route.
 
JKColo22 said:
I have an expected delivery date of 10/2. My last tracking information was an arrival scan in Anchorage on 9/29 at 1:25 pm (that's 72+ hours ago). The 800 number people were worthless. I was transferred three times, finally to the iPhone shipping department. When I explained that something was obviously awry, this rude little _____ told me she didn't wan't to argue with me and that it was "policy" that she could not open an investigation until it was 24 hours over the delivery date. Apparently at UPS, policy trumps common sense.
Click to expand...

there are a bunch of us in the same situation. they're shipping thousands of phones. did you really expect this lady to be able to help you track down your specific phone? 1:25pm on 9/29 was not 72+ hours ago and there are a bunch of flights leaving AK in the next hour or so. Relax. Take a breath. They're not hoarding your specific phone just to frustrate you.
 
JKColo22 said:
I have an expected delivery date of 10/2. My last tracking information was an arrival scan in Anchorage on 9/29 at 1:25 pm (that's 72+ hours ago). The 800 number people were worthless. I was transferred three times, finally to the iPhone shipping department. When I explained that something was obviously awry, this rude little _____ told me she didn't wan't to argue with me and that it was "policy" that she could not open an investigation until it was 24 hours over the delivery date. Apparently at UPS, policy trumps common sense.
Click to expand...

My (used to be 1st, now 2nd phone) has the exact same time of arrival, Im hoping its either A. A scanning mistake or B. Will be on one of the 7 flights leaving out of AK tonight, I too still have the 10/2 delivery date. The (2nd, now 1st phone) sat in AK for 2 hours moved to KY sat for about 15 hours and has departed heading for TX...Just insane trying to keep up with all these shenanigans!!
 
amontoyac said:
Great news to hear... I hope mine is in the same exception... Just for asking... Did it say something like this?

Incheon, Korea, Republic of 02/10/2014 12:28 A.M. We were unable to load the package on the plane as scheduled.

If so... Maybe I'll be in the same boat as you, my friend
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Yes, it did. Do you have any Hong Kong scans? This is my tracking:

Anchorage, AK, United States 10/01/2014 1:11 P.M. Arrival Scan
Incheon, Korea, Republic of 10/02/2014 12:25 A.M. We were unable to load the package on the plane as scheduled.
Chek Lap Kok, Hong Kong 10/01/2014 7:27 P.M. Departure Scan
10/01/2014 4:08 P.M. Arrival Scan
Incheon, Korea, Republic of 10/01/2014 1:51 P.M. Departure Scan
Incheon, Korea, Republic of 09/30/2014 8:30 P.M. Arrival Scan
ZhengZhou, China 09/30/2014 7:18 P.M. Departure Scan
Incheon, Korea, Republic of 09/30/2014 7:17 P.M. Arrival Scan
ZhengZhou, China 09/30/2014 4:19 P.M. Departure Scan
ZhengZhou, China 09/26/2014 10:54 P.M. Location Scan
09/26/2014 3:17 P.M. Origin Scan
China 09/26/2014 5:06 P.M. Order Processed: Ready for UPS

I hope you get your phone soon! :)
 
me too

i think apple took back all the orders... may be something big wrong with it. as the phones are neither shipped to the apple store for the preorder pick ups..
i was waiting so desperately ...
first it was to be delivered on 3rd oct , then its moved to 7th oct.. now it show exceptions that

ncheon, Korea, Republic of 10/02/2014 0:31 We were unable to load the package on the plane as scheduled.
ZhengZhou, China 10/01/2014 19:10 Departure Scan
Incheon, Korea, Republic of 10/01/2014 20:05 Arrival Scan
ZhengZhou, China 10/01/2014 16:30 Departure Scan
ZhengZhou, China 09/30/2014 17:15 Departure Scan
ZhengZhou, China 09/26/2014 23:13 Location Scan
09/26/2014 17:15 Origin Scan
China 09/26/2014 10:09 Order Processed: Ready for UPS
 
I'm not seeing a flight from KY to Columbia SC scheduled for later tonight (after 10pm)/early morning...

My delivery date still says Thursday 10/02...


So either my phone missed a couple of scans and is already here in KY or Columbia

OR

My delivery date is going to get pushed back to Monday...which is fine...just had my hopes up for tomorrow...
 
Me too - haven't moved from Anchorage since 1:25pm on 09/29

hernan1304 said:
I'm going to try to make this my last obsessive post until I actually get an update. I'm in the DC area, and currently in Anchorage awaiting a delivery supposedly tomorrow.

  • There are are several flights going from Anchorage to Louisville tonight, all of which will arrive around 12:30-1:40AM in Louisville.
  • The next closest major hub to me is Philadelphia.
  • This morning (and thus probably also tomorrow morning), three UPS planes departed from Louisville to Philadelphia between 3:30 and 5AM.
  • I think if my phone got to Philadelphia by 5AM, UPS could get it to me in Northern VA / DC Metro in time.

I'm still holding out hope that if my phone goes through Louisville quickly, delivery tomorrow is technically possible!

----------

I'm in DC also and haven't seen any update to my tracking which still shows "on time" delivers 10/02
Click to expand...
 
One thing all of us have to remember is this is one of the largest shipments UPS has probably ever had to handle...it is QUITE LIKELY their system just can't keep up with >5 MILLION iPhones going out at (or around) the same time...


We're freaking out and it's likely everything is going smoothly...but because we are impatient, we are letting our imaginations run wild...


Either way, I was prepared to wait until 10/21-10/28 for my phone...getting them even a week earlier than that is still better.
 
ThatBroDave said:
I know everyone is currently freaking out about UPS shipping processing so this is kind of besides the point...

I order my ATT IP6+ on 9/23 through Apple.com and have a delivery estimate of 10.21-10.28. I'm still on 'Processing Items'. Anyone with this estimate and similar order make any progress? I'm getting so impatient after having to cancel with att on the 12th because of a ridiculous 11.9-11.27 estimate.
Click to expand...

I ordered on the 19th and got shipping estimates from 10.20-10.28. Still in processing but others have recieved their phones or are recieving then this week.
 
GCMD said:
One thing all of us have to remember is this is one of the largest shipments UPS has probably ever had to handle...it is QUITE LIKELY their system just can't keep up with >5 MILLION iPhones going out at (or around) the same time...


We're freaking out and it's likely everything is going smoothly...but because we are impatient, we are letting our imaginations run wild...


Either way, I was prepared to wait until 10/21-10/28 for my phone...getting them even a week earlier than that is still better.
Click to expand...

THANK YOU! Some peoples reactions on here, calling UPS, calling Apple and freaking out is just unbelievable.
 
psopso said:
No problem. Judging from others' posts it looks like the turn around time in Anchorage is pretty quick...there don't seem to be many delays from there. I think it's Louisville we have to worry about. :)

And I'm in Phoenix. It looks like UPS' Louisville to PHX flight departs around 5p and gets into PHX around the same time due to time difference. I don't think that bodes well for the probability of LOU>PHX>My Apartment happening in 1 day.

You on the other hand might be a bit luckier as it looks like the LOU to Philly flight happens early in the AM. Should give the UPS facility plenty of time to get the trucks out w/ your phone in them.
Click to expand...

Did you get the 2:41 departure scan? I think this might be our flight?

http://flightaware.com/live/flight/UPS99/history/20141001/2249Z/PANC/KSDF
 
hlfway2anywhere said:
THANK YOU! Some peoples reactions on here, calling UPS, calling Apple and freaking out is just unbelievable.
Click to expand...

While some reactions may be off base to some of you - what you all are forgetting is its the frustration in the whole ordering experience.

I like everyone else - did what I considered as my due diligence and pre-ordered the phone. I was not available to give up my time and sit in long lines and all the hype. What was foolish of me and the like was thinking a pre-ordered phone takes precedence over store stock. Had I known and many like myself, we would of walked into these stores- be it carrier or apple - be it a day or two or a week or two later and bought what is on the shelf. But the pre-ordered community is all but forgotten about and frustrations are mounting. They are paying for these high priced devices and if they want to call someone and get information, why cant they?
 
I think I've finally made it. It's not at the hub yet but at least it's close. It's been a long journey and a lot of waiting.

I'm ready to go run down UPS trucks and find my package.
 

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KatonahNY said:
My iPhone 6 Plus 128GB Space Gray (Verizon) that I ordered at 9:30 AM in NY through the Apple Store App is in Anchorage, Alaska since 9/29 at 1:25 PM. I received a UPS MyChoice email at midnight last night saying that my delivery was on schedule for 10/2. Not likely but could be that the UPS tracking site is getting overloaded by all the Apple users.

Anchorage, AK, United States 09/29/2014 1:25 P.M. Arrival Scan
Shanghai, China 09/29/2014 9:01 P.M. Departure Scan
Shanghai, China 09/27/2014 9:25 P.M. Arrival Scan
ZhengZhou, China 09/27/2014 8:45 P.M. Location Scan
09/27/2014 4:41 P.M. Origin Scan
China 09/27/2014 10:00 A.M. Order Processed: Ready for UPS
Click to expand...

Same here. Ups told me it was still scheduled for 10/2 delivery. Didn't say why it was still in anchorage.
 
lvfd404 said:
While some reactions may be off base to some of you - what you all are forgetting is its the frustration in the whole ordering experience.

I like everyone else - did what I considered as my due diligence and pre-ordered the phone. I was not available to give up my time and sit in long lines and all the hype. What was foolish of me and the like was thinking a pre-ordered phone takes precedence over store stock. Had I known and many like myself, we would of walked into these stores- be it carrier or apple - be it a day or two or a week or two later and bought what is on the shelf. But the pre-ordered community is all but forgotten about and frustrations are mounting. They are paying for these high priced devices and if they want to call someone and get information, why cant they?
Click to expand...

When you pre-ordered, it probably said how long you should expect it to take, yeah?
 
lvfd404 said:
While some reactions may be off base to some of you - what you all are forgetting is its the frustration in the whole ordering experience.

I like everyone else - did what I considered as my due diligence and pre-ordered the phone. I was not available to give up my time and sit in long lines and all the hype. What was foolish of me and the like was thinking a pre-ordered phone takes precedence over store stock. Had I known and many like myself, we would of walked into these stores- be it carrier or apple - be it a day or two or a week or two later and bought what is on the shelf. But the pre-ordered community is all but forgotten about and frustrations are mounting. They are paying for these high priced devices and if they want to call someone and get information, why cant they?
Click to expand...

So true. Thanks for speaking up for us.
 
hernan1304 said:
I'm going to try to make this my last obsessive post until I actually get an update. I'm in the DC area, and currently in Anchorage awaiting a delivery supposedly tomorrow.

  • There are are several flights going from Anchorage to Louisville tonight, all of which will arrive around 12:30-1:40AM in Louisville.
  • The next closest major hub to me is Philadelphia.
  • This morning (and thus probably also tomorrow morning), three UPS planes departed from Louisville to Philadelphia between 3:30 and 5AM.
  • I think if my phone got to Philadelphia by 5AM, UPS could get it to me in Northern VA / DC Metro in time.

I'm still holding out hope that if my phone goes through Louisville quickly, delivery tomorrow is technically possible!

----------



Trust me I lined up for the iPad 2 several times at Apple stores before I was able to get one, that's no fun either.
Click to expand...

Since you live in the DC area, check flights from SDF to IAD or BWI.
 
JKColo22 said:
I have an expected delivery date of 10/2. My last tracking information was an arrival scan in Anchorage on 9/29 at 1:25 pm (that's 72+ hours ago). The 800 number people were worthless. I was transferred three times, finally to the iPhone shipping department. When I explained that something was obviously awry, this rude little _____ told me she didn't wan't to argue with me and that it was "policy" that she could not open an investigation until it was 24 hours over the delivery date. Apparently at UPS, policy trumps common sense.
Click to expand...

I also spoke to someone in the "International Department" and he was extremely rude. All I learned from the call was that my phone is with 704 other iPhones. But no way of knowing if it has missed a scan and is already in Louisville. He just told me to check the tracking site.
 
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