Hi guys, I have very interesting story to share with you and I need your suggestions. I got brand new MacBook Pro Retina (Mid 2014) as a gift and it was base model. I went to nearest Apple store, I told them I got this as a gift and I want to change it with higher model, I also mentioned that, I didn't have any receipt or information about it, my uncle bought it from Craigslist and asked them what are my options. Apple store told me that, you are still in 14 days return period but you need to return it to Apple.com because it was bought from apple website and suggest me to call Apple care and they also gave me the Web order id. I called the AppleCare and explained everything, they told me no worries, it is still 14 days return period, they will issue me a gift card which would be $2070 when they get the computer and they sent my personal e-mail a return label. After computer delivered back to Apple, nobody called or emailed and I started to call them everyday to get information about return status they put notes to account and They told me they would issue a gift card as soon as possible and I shouldn't worry about it. Today I finally wanted to talked manager and she told me that they will not send me a gift card because the computer that I returned was replacement and the person who sold it to us, should have returned it back to Apple. Then I said, I took this computer Applestore and I also talked with costumer service like 3 times before I sent it back to Apple and I explained everything, why you didn't tell me tha till you got the computer, they said sorry we need to got it back and call your police department. I was like is this some kind of joke!! Right now, I don't know what to do, we tried to reach the guy who sold it but no luck. My uncle paid it $1700, Basically Apple played with us very well at this point. I need your suggestions guys?