1. There was a dispute between Eric Eslao and a woman in 2007.
Source: https://web.archive.org/web/20080412011857/http://forums.writersweekly.com/viewtopic.php?t=7853
The woman called Eric's mobile three times trying to resolve it, but wouldn't return calls:
2. Eric Eslao is now an Apple employee, a producer that may have worked on this ad.
https://www.linkedin.com/in/eslao
3. Eric was apologetic for the incident.
Hypothesis:
The ad is a subtle apology to that woman in the 2007 incident, with Eric making four returned phone calls.
Image
Wow. That is incredible sleuthery.
I will say that the scenario in the commercial is most likely just meant to depict a fight between two partners, but....yeah you're probably right about this. Awesome job.