Apple Extends MacBook Pro Repair Extension Program for Video Issues Until December 31, 2016

bahgoogen said:
I've read elsewhere a while ago that the "logic board" failure is systematic of this issue as well, but hard to get anyone to acknowledge it.

I am actually Australian, currently living in the US, so i wonder if i had the part replaced in the US, whether i could walk into an apple store in australia and claim a repair warranty of 2 years?! No idea.
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You are right. AMD GPU is prone to internal bumps problem after a certain period of time. Unfortunately ,you cant prove it because you would need to watch and take notes of GPU internal changes under microscope.
 
My GPU died for the THIRD time a couple of days after the deadline and Apple said they will not repair the MBP because it is Vintage (no parts left). :mad:
 
cube said:
My GPU died for the THIRD time a couple of days after the deadline and Apple said they will not repair the MBP because it is Vintage (no parts left). :mad:
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Where abouts are you located? I find that incredibly hard to believe that there are no parts left.
 
SteveBlobs said:
Amen! I believe there was a free repair of the mid 2010, but of course my computer didn't show symptoms of the problem until mere months after the program ended. Seems like I got stuck in a donut where people had to pay for the repair themselves. I wasn't too happy about it. Otherwise, the mid 2010 is great.
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Did you replace logic board? I am in same boat.
 
cube said:
My GPU died for the THIRD time a couple of days after the deadline and Apple said they will not repair the MBP because it is Vintage (no parts left). :mad:
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Same thing for me, sent my MBP in for video issues, got a reply that the repair program ended 1 januari and that they don't offer any more spare parts for our Macs...
Bummer...
 
I had the same problem.
I had my Logic board replaced two years and a half ago. After that I also renewed the memory and hard drive. I expected to use renewed MBP as a new computer and work for longer time, however the logic board died again. Both logic board lasted no more than 2.5 years which obviously indicated the design fault of apple on this series.
The genius refused to repair it because of the same reason, however my renewed hard drive and memory still working well…
cube said:
My GPU died for the THIRD time a couple of days after the deadline and Apple said they will not repair the MBP because it is Vintage (no parts left). :mad:
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I've had an issue with my late 2012 retina mbp rebooting at random every now and then and weird flickers in a specific area of my screen... this specific area is a 2 inch tall band just over the halfway point on the screen. Generally I'll reboot and the flickers will go away. This has been going on since I got the thing but only TODAY do I think about googling "macbook pro (retina mid 2012) video issue" and found this thread.

Signed up and will keep a better eye on issues I hope
 
cube said:
My GPU died for the THIRD time a couple of days after the deadline and Apple said they will not repair the MBP because it is Vintage (no parts left). :mad:
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Mine died for a second time about a month ago. Took it in yesterday and got the same story you got. So now I have a very expensive paperweight. Seems like this is both a design flaw and a repair flaw.
 
Well, that's a little scary. I'll share my experience and status.

I have a Late 2011 15" MacBook Pro. It has been working flawlessly since I got it in 2012 or so, and I use it as my primary machine for development (often 8+ hrs a day), also for some gaming.

About 2 months before the extended warranty was about to end, I started seeing some graphical glitches, and within a day, it failed to boot up (just enough time to make a full backup).

I made an appointment with Apple Genius Bar and they quickly diagnosed it with this issue, and said it'd be fixed for free (instead of $700~). It took a week for them to get the logic board part. Then, it turned out the replacement part they got was DOA, so they took another few days to get a second logic board replacement. The second one was fine, and I got my MBP back.

It has been working flawlessly since then (it's been about 5 months now), zero issues. I still push it pretty hard (development and gaming), and I hope it'll last some more. I wanna wait for newer version of the 2016 rMBPs to come out before I have to upgrade.
 
Ah, the good old days...

Yes, folks, I've been a Mac user since the 128k in 1984. Macs of older were tanks. These days though, we have GPU cards failing across the line. My poor 2009 iMac had its GPU die just after the AppleCare expired and then Tim Cook kindly got it fixed for me for free, but 3 years after that it began freezing and blocking again. Thankfully, I followed the advice of some "just bake it" YouTubers and was able to repair the GPU. But I now own a 2015 MBP 15" and reading this thread and others has me worried about the longevity of this expensive machine.

All said, I am rather sick of GPU overheating issues in Apple products. Why can't they just design a good product that lasts 15 to 20 years like the days of old? "Because it would be thicker and no one would buy it?" Poppycock, I say! Poppycock!
 
If only Apple had followed industry standards, fixing bad GPU cards and other hardware problems would be easy. Just go to the store, buy new part, and stick it in the box. Unfortunately, Apple refuses to follow standards and then drops support for the products under an assumption that you'll buy a new Apple box to fix the problem. Then the new Apple box has a problem, and it's back to in-warranty repairs and worrying about the warranty expiration date.
 
Okay, this just sucks. I have been having issues with video distortion on my MacBook Pro Retina early 2013 for years now, but never found it to be enough of an issue to pursue repairs (if I put my screen to sleep and then awoke it, that would usually fix it without much hassle). Now today, the screen has started going black randomly and I have to fully restart the computer for it to start working again. So I did a search and found this recall issue only to see that it is now too late to apply. I am chatting with Apple right now, and I am going to have to pay to get this fixed.

I am pretty angry right now. They need to notify consumers if they are offering a repair.
 
LaylaGaia said:
I have been having issues with video distortion on my MacBook Pro Retina early 2013 for years now, but never found it to be enough of an issue to pursue repairs (if I put my screen to sleep and then awoke it, that would usually fix it without much hassle). Now today, the screen has started going black randomly and I have to fully restart the computer for it to start working again.
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Which GPU is in your MacBook? What was the form of the video distortion as it appeared on the screen? What things are you doing approximately two minutes before the screen goes black?
 
arogge said:
Which GPU is in your MacBook? What was the form of the video distortion as it appeared on the screen? What things are you doing approximately two minutes before the screen goes black?
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According to System Info, I have a built-in Intel HD Graphics 4000 card and a PCIe NVIDIA GeForce GT 650M card. The video distortion looks quite similar to the pic on the MacRumors article. I have never been able to describe it well, which is why I never found out about this repair before. I have never been able to recognize a pattern of what I am doing when the screen gets distorted or goes black. I do know that it doesn't seem to have to do with using a lot of processing power because I have done video conversions and such without issue.

After talking on the phone with Apple for an hour or so yesterday, I am going into my local Apple Store today. On the phone, they said that if their diagnostics confirm that my issue actually fits into their Quality Program (as they were calling the free repair), then there is at least a chance that they will give me an exception and do the repair for free since I am so close to the end of my free repair window (which ended around 4/1/17). Wish me luck! ;)
 
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Sorry for the delay. The Apple store ended up doing the logic board/graphics card replacement for free since I was so close to the ending date for my computer's quality program. They also replaced the display on its own quality program. So I am a happy customer for now. I don't think they should limit the programs though. If there is a problem, they should allow you to come and get it fixed no matter how much time has gone by.
 
LaylaGaia said:
Sorry for the delay. The Apple store ended up doing the logic board/graphics card replacement for free since I was so close to the ending date for my computer's quality program. They also replaced the display on its own quality program. So I am a happy customer for now. I don't think they should limit the programs though. If there is a problem, they should allow you to come and get it fixed no matter how much time has gone by.
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While I agree, the problem is how long they keep spare parts for, or indeed, whether it is still possible to get some of the spare parts!
 
Sun of a gun. Mine 2011 17" MBP just started with the video issues. I am talking to Apple to see what they say, but I suspect I will be out of luck.

If so, I will be using the desktop until there is a better 2017/2018 MacBook Pro available (not getting the 2016)....or will be using my wife's 2013 MBP. ;-)

Update: Apple can't fix it because they don't have the parts, but an authorized Apple retailer may be able to do so - but it is out of pocket.
 
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centauratlas said:
Sun of a gun. Mine 2011 17" MBP just started with the video issues. I am talking to Apple to see what they say, but I suspect I will be out of luck.

If so, I will be using the desktop until there is a better 2017/2018 MacBook Pro available (not getting the 2016)....or will be using my wife's 2013 MBP. ;-)

Update: Apple can't fix it because they don't have the parts, but an authorized Apple retailer may be able to do so - but it is out of pocket.
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Not fair at all. No one buys a 2K+ laptop for it to have a shelf life of 5 years.
 
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