In ENgland the pertinent phrase is "sufficiently durable", if memory serves the sale and goods act states that electronic goods need to be "sufficiently durable" to last for 6 years. That is why I think apple care is a waste of time, if the fault isn't caused by the owner it should be fixed up to 6 years of ownership.
Admittedly there may be room for confrontation over the phrase "sufficiently durable" but it is always worth waving a copy of the sale of goods act under the nose of a recalcitrant shopkeeper.
this is from the beeb website the page can be found at
http://news.bbc.co.uk/1/hi/8253915.stm-
To mark National Consumer Week, here are five laws the canny shopper should be using in their battle to get stuff that actually works.
There is a war being fought between customers and many of the firms they have to deal with. It is an asymmetric conflict - the little man versus the faceless, bad customer service monoliths.
On the little man's side there are only newspaper consumer pages and a rather handy selection of laws.
SALE OF GOODS ACT
The Headline: You might not need that five-year extended warranty after all.
The Scenario: Your iconic white MP3 player, the totemic centre of your life, breaks down precisely 366 days after you bought it. The large electronics firm that sold you the MP3 player says that because the one-year guarantee had elapsed, there's nothing they can do to help you. You'll just have to buy another one.
Some items, like washing machines, are expected to last a long time
Tears drip disconsolately on to its lifeless grey screen as you ponder what to do.
But there's some good news. The operative who spoke to you didn't know what they were talking about
The Truth: The Sale of Goods Act says that your MP3 player must be fit for purpose.
"It must be as described. It must be of satisfactory quality, sufficiently durable, free from any defects," says Dr Christian Twigg-Flesner, a consumer law expert at the University of Hull.
If you've ignored the manufacturer's warnings and have been leaving the player out in direct sunshine and wearing it in the bath, then you probably haven't got much of a case.
But if the player has been lovingly treated and has still conked out that suggests something may have been wrong with it at the very beginning.
It works like this. For the first four-five weeks you have a "right of rejection" - if the item you've bought breaks down, you can demand a refund.
For the next six months, you are entitled to replacement or repair of the goods. It is up to the retailer to prove there was nothing wrong with it if they wish to get out of having to do the work. And then after six months, there is still a duty to replace or repair faulty goods, but the onus is on you, the consumer, to prove that there was something wrong.
And the key time span is six years. That's how long goods may be covered by the Sale of Goods Act. It all depends on what "sufficiently durable" means. If a light bulb goes after 13 months, the consumer is not going to be overly gutted. If their washing machine goes after the same time span they are going to be livid.
The government's guidelines say: "Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description."
And be aware that if you go to the washing machine repairer, spend money attempting to diagnose an inherent fault, and find out you have been using it the wrong way, then you are going to be out of pocket.
A key fact is that your relationship in the Sale of Goods Act is with the retailer, not the manufacturer.
"The retailer likes shepherding you off to the manufacturer," says Dr Twigg-Flesner.
And there are still reasons why you might want an extended warranty - they often include loan machines and ongoing technical support that you would otherwise miss out on. But they are not always good value, says Dr Twigg-Flesner.
"I've never bought one."
Where it applies: The law applies across the UK, but has numerous small differences as applied in Scotland.
