Apple Geniuses Serving 50,000 Users Per Day as 2012 Store Visits Approach 300 Million

[joelisfar]

Way to go Jim! Way to go Canada!

 

[iRobby]

I wonder what’s in the boxes?

Probably the T-Shirts for Opening Day

 

[iChrist]

amaze

.
This is amazing, is truly amazing. So many visits! But has anyone ever had "Genius" be able to fix something?? They just replace with refurb or send to someone else to fix.

I guess should not expect more from minimum wage, but still, why do they get credit not the fixer?

 

[divideby]

COOL. Hey guys, let's run on a leaner staff. Sorry I am still seething about John Crowell's mistake of attempting to cut employees. Idiot.

 

[iChrist]

the genius area of stores resembles a refugee camp or Ellis island during a typhus epidemic, sad faces, crying children, broken dreams, expensive tariffs

they just swap out $600 phones all day long, I dont see how its a sustainable business model in the long term

who takes their crashed BMW back to the showroom and demands a full replacement in a disrespectful aggressive manner, and not only gets their butt kissed, but receives a full replacement of the crashed vehicle.

I cant see how the genius bar is profitable, and isnt hemorrhaging money left and right to the loudest talkers and biggest jerks that wander in usually without appointments.

Such a good post. I agree, is an area I went to once and was horrified of people and their behavior and ignorance. So scary.

 

[MrGIS]

Apple Store in Halifax...

Wow, I'm thinking I can move back home now.

 

[juannacho]

Such good tidings certainly do sit somewhat at odds with John Browett's recent accidental none-firing of all new retail staff...

 

[JHankwitz]

apple store = zoo

I try to avoid them as much as possible.

I had a Genius appointment a few months ago. It took me 20 minutes to fight my way from the front door to the bar. Ugh!

 

[alent1234]

the genius area of stores resembles a refugee camp or Ellis island during a typhus epidemic, sad faces, crying children, broken dreams, expensive tariffs

they just swap out $600 phones all day long, I dont see how its a sustainable business model in the long term

who takes their crashed BMW back to the showroom and demands a full replacement in a disrespectful aggressive manner, and not only gets their butt kissed, but receives a full replacement of the crashed vehicle.

I cant see how the genius bar is profitable, and isnt hemorrhaging money left and right to the loudest talkers and biggest jerks that wander in usually without appointments.

the old stuff is sent to china to be refurbished at cheap costs. it's a lot cheaper than fixing it in the USA. the replacement products are refurbs, not brand new. only in the start of the product cycle do you get a new product replacement, and even then it's a special refurb serial number

 

[JHankwitz]

.
This is amazing, is truly amazing. So many visits! But has anyone ever had "Genius" be able to fix something?? They just replace with refurb or send to someone else to fix.
QUOTE]

I've had things fixed many times, but usually easily handled things. They can't keep customers waiting and clogging the store while someone tears your product apart and rebuilds it. They often need to do a full backup, which might take hours.

 

[M-O]

Deodarant doesnt stop you from sweating
Antiperspirant does. But it's bad for your pores.

also, antiperspirant doesn't stop you from sweating in a crowded room while holding heavy equipment over your head.

 

[bushido]

never been to an apple store, the next one is 5 hours away

 

[faroZ06]

Apple tech support gets so bogged down by dumb questions that I get treated like an idiot when I ask about my friend's MacBook having a hard drive recall.

I'm sure more than half of theses are just iPhone activation, wiping, restoring and other issues that are just from users being inexperienced.

----------

Deodarant doesnt stop you from sweating
Antiperspirant does. But it's bad for your pores.

But since he is sweating, he should use deodorant.

 

[Glideslope]

"The Assimilation Continues".

 

[blackhand1001]

apple store = zoo

I try to avoid them as much as possible.

So true. I don't know why people talk about how great they are. All the general public I know says they hated being in one because it was so crowded and hectic.

 

[TallGuy1970]

.
This is amazing, is truly amazing. So many visits! But has anyone ever had "Genius" be able to fix something?? They just replace with refurb or send to someone else to fix.

I guess should not expect more from minimum wage, but still, why do they get credit not the fixer?

I've seen them fix plenty of software problems. For me, they have been able to diagnose hardware problems so I could then get the hardware problem fixed by someone else.

 

[lifeinhd]

So true. I don't know why people talk about how great they are. All the general public I know says they hated being in one because it was so crowded and hectic.

I think people like having a crowd around them as they stack up MacBooks, iPads, and overpriced accessories so they can show off "look what I bought!" while everyone else goes "I don't care, I just bought a whole bunch of overpriced stuff too! And my stuff's better!"

People are shallow.

 

[PlayRadioPlay]

The Apple Store in Fort Worth isn't too crowded on a weekday. I've always had great experiences there.

 

[ironpony]

The Browet guy must feel less than "genius" right now.

 

[rumors-reader]

So much for "it just works".

A significant percentage of issues (mostly iPhone usability ones) are handled by staff before they reach the Genius Bar. People being comfortable enough to pop in and say "hey...I can't......" and have a staff member spend 2 mins to sort it out is a plus for Apple. People are willing to come back and likely pay for service, but they also feel comfortable coming into the store. Where else can people go and get that service for their devices?

This is a total win for Apple.

Don't assume the devices don't work. View it as people are confident they'll get help. (Sorry..before all you techie types jump on the qualification of Geniuses, for every one technically adept computer/mobile device owner, there are 10 marginally adept users). These people need help also.

 

[Mike Valmike]

(Sorry..before all you techie types jump on the qualification of Geniuses, for every one technically adept computer/mobile device owner, there are 10 marginally adept users). These people need help also.

EXACTLY. My parents are retirees who still have a VCR that blinks 12:00. I bought them into Apple because they greatly enjoy being able to get their tech stumpers handled by a pleasant employee at their convenience, and it works out, and they get the handholding I don't have time to give them. At the end of the day, they buy Apple products. All parties benefit.

 

[Navdakilla]

that place is nuts.

Last time I went I giggled when people were trying to "play" on the ipads that are used as product descriptions for other devices. They were confused why they weren't working, then figured it out.

 

[pubb]

How I long for the days when it was genii

P

 

[Carlanga]

I guess this was the reasoning behind the 'stupid' olympics commercials.

 

[LagunaSol]

What I really want to know is how many customers are being helped by Microsoft® Smart Guys™ at the Microsoft® Store's™ Super Duper Answer Counter™ (We're Not A Copy of Apple's Stuff™).