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I disagree with your statement, I hardly expect a a screen on a 18 month imac to fail.

so you would buy a brand new car and be ok if the engine died after 1 year?

Most people wouldn't expect the screen on an 18-month iMac to fail, but a 1 year warranty is a 1 year warranty. What I haven't seen (not saying it doesn't exist) is what the original owner did to rectify the situation with Apple.

In almost all class-action lawsuits, the suit is generally initiated by a lawyer -- who, under the guise of "supporting the consumer" rakes in an enormous amount of legal fees and leaves (literally) scraps for "the consumer."

Regarding the dead engine: don't buy a car with a 1 year warranty. :) If you buy a car with a 36K/3 year warranty -- you had better believe if something goes wrong after the warranty expires, you most likely will have to pay for the repairs.
 
suggesting that the iMac is a lemon... like a number of cars (like the Yugo).

I just responded a to a thread about why someone may want applecare. This is exactly why you want applecare. It is a just in case purchase... because you never know but just in case...

This is all about a latent defect, that is a fault that always existed (from new) but didn't materialise in a time to gain recourse. A consumer should not need "just in case" AppleCare. People buy these products with an expectation that they will provide long lasting and as expected performance, and Apple peddle their products at huge premiums (against their peers) to imply those expectations are realistic.
 
It boggles my mind sometimes that people still avoid AppleCare on the iMac. It's $169, can often times be had for less on eBay and I can assure you, there are not many parts in that computer if any at all that are cheaper than $169, and that's not even factoring in labor.

My expectation is that a new iMac should not fail within 3 years. Apple is selling me a quality product right ?

I agree with you that AppleCare for iMac can be picked up relatively cheap , though it's disappointing that the machines fail. I for one had AppleCare on my iMac, it did fail, and I had most of it replaced due to excellent customer service. Though when I bought the iMac it developed issues within the first 12 months, I finally took it I when it got a couple more issues. To be frank it's running well right now having nearly everything replaced, though the original one was not a quality product meant to last

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I had the display replaced on my 2010 27" iMac under AppleCare for severe discoloration back in June of 2012.

That discoloration is returning again, only over a more widespread area. I plan on bringing it back in soon before the AppleCare expires on it. The warranty replacement cost for mine was $605.93.

Image

I had the exact problem with my one. That for one is a design problem, cause I have read of many people suffering from this

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Uh, if he wins I wanna take back that TV I bought two years ago for a dimly lit screen...:D

I doubt apple will accept it ;)
 
Tell me when iMacs didn't have issues with displays? It's a design flaw. All 3 of my iMacs had display issues. First started few weeks before warranty expiration date and others just few months past it. My current iMac has display issues. Grey spots in the corners (not dust i checked) the backlight started to bleed through even if it was perfect when i got it.

The thinner it gets more and more display issues it has. It's bad design.
 
Apple need to "fess-up" on this one

As someone who has owned 4 of the 27in iMac's in question - 2010/2011 revisions. I can attest that the monitor issue has affected three of the four iMac's - whilst I always make sure I have AppleCare, the failures have happened both within the 12 month warranty itself and outside of the warranty.

The iMac I'm presently using has already had one LCD replacement, its also one of the models that has the AMD GPU issue - which Apple has acknowledged and is offering free replacements/repairs.

Now as a "savvy customer" I'll make sure my present iMac is fully tested for faults before AppleCare expires, have the GPU swapped out and probably moan and get the LCD monitor swapped out again whilst its under repair - and yes, screen impairment is noticeable 12 months after the last swap out, now with all this, I expect to get 5 years working life out of my iMac, after which its time for a brand new one with best specc's - here's the rub, I live close to a Apple Store, so can just pop in for repairs, others are not so lucky.

Further, under EU consumer laws all products are actually covered by a 24 month warranty - one that actually applies in this case, i.e., its a design/manufacture defect.

As with the AMD GPU, all Apple need to do was say we have a problem and offer to fix it if the machine was within a 36 month purchase date - rather than pour bile on the man suing, we should actually be asking what fool he dealt with at Apple, because if this was me and the machine was out of warranty I'd have probably managed to get it repaired by talking to the right persons.

Anyway, the guy is standing up for iMac owners, so whats wrong with that if Apple are at fault, which I personally can attest too with my own experience of owning 4 machines - a 75% failure rate being deemed high.
 
As someone who has owned 4 of the 27in iMac's in question - 2010/2011 revisions. I can attest that the monitor issue has affected three of the four iMac's - whilst I always make sure I have AppleCare, the failures have happened both within the 12 month warranty itself and outside of the warranty.

The iMac I'm presently using has already had one LCD replacement, its also one of the models that has the AMD GPU issue - which Apple has acknowledged and is offering free replacements/repairs.

Now as a "savvy customer" I'll make sure my present iMac is fully tested for faults before AppleCare expires, have the GPU swapped out and probably moan and get the LCD monitor swapped out again whilst its under repair - and yes, screen impairment is noticeable 12 months after the last swap out, now with all this, I expect to get 5 years working life out of my iMac, after which its time for a brand new one with best specc's - here's the rub, I live close to a Apple Store, so can just pop in for repairs, others are not so lucky.

Further, under EU consumer laws all products are actually covered by a 24 month warranty - one that actually applies in this case, i.e., its a design/manufacture defect.

As with the AMD GPU, all Apple need to do was say we have a problem and offer to fix it if the machine was within a 36 month purchase date - rather than pour bile on the man suing, we should actually be asking what fool he dealt with at Apple, because if this was me and the machine was out of warranty I'd have probably managed to get it repaired by talking to the right persons.

Anyway, the guy is standing up for iMac owners, so whats wrong with that if Apple are at fault, which I personally can attest too with my own experience of owning 4 machines - a 75% failure rate being deemed high.

Cool-aid does things to people. I love Apple products, most of them anyway, but that doesn't mean Apples opinion is my opinion. Also these iMac display issues are suspiciously common and often displays start exhibiting these just outside the warranty.
 
Tell me when iMacs didn't have issues with displays? It's a design flaw. All 3 of my iMacs had display issues. First started few weeks before warranty expiration date and others just few months past it. My current iMac has display issues. Grey spots in the corners (not dust i checked) the backlight started to bleed through even if it was perfect when i got it.

The thinner it gets more and more display issues it has. It's bad design.

The individual components are fine, I think it's the heat that kills them overtime. Don't believe displays are engineered to have a CPU / gpu generating heat right behind them. iMacs are beautifully designed to the eye, but it's a case of form over function.

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Cool-aid does things to people. I love Apple products, most of them anyway, but that doesn't mean Apples opinion is my opinion. Also these iMac display issues are suspiciously common and often displays start exhibiting these just outside the warranty.

Though not as we'll designed to fail as the time capsules ;) seems those buggers die straight after the warranty expires :D:D:D
 
1. You should have said _where_ you bought. Apple gives 1 year warranty as the manufacturer; your statutory rights are against the seller. So if you buy from PC World then Apple doesn't have to do anything after 12 months.

2. Guideline for geniuses is: They should decide whether they think it is Apple's fault, and repair it if they think so. The law says they must repair if the customer proves that it is Apple's fault. So these guidelines are better than what the law requires.

3. If the seller refuses to fix the problem, then UK law is very, very vague.

Yeah, I bought it at an Apple Store in the UK. And they refused to fix my failed GPU (which means motherboard replacement). They just said "this will cost you £600". They also refused to fix my dead display, which I had to pay £400 for, so a total of £1000 repairs on a £1800 computer. I felt like I couldn't do anything, because they consistently just said no…

That's the only point of AppleCare: to get Apple to fix your stuff without any fuss, whether it's redundant or not. But I think it would make more sense to have basic warranty for 2-3 years and AppleCare would add another 2 years to that. Because even with AppleCare, you only get a guarantee for 3 years in total, which is just "normal", it's not anything special, even though the price is quite "special" (£270 just for 2 extra years of warranty!).
 
I personally refuse to buy Applecare for my Macs, simply because it adds such a substantial £ to the initially expensive price. If I had any problems with my Mac I would use the UK Consumer Act to make sure Apple repaired any problems for free. We should not be expected to spend thousands of pounds on products, then pay out another 20% for a warranty 'just in case' the thing fails after 12 months.

I feel sorry for the guy and I would be doing all I could to make sure Apple sorted out what is obviously a known fault.

Similar story with my work van and Peugeot - my gear box has failed twice in 60k miles, but I'm 2 years out of warranty. It costs £400 each time to fix and the second time I was livid so I took it to small claims court to prove it was an inherent fault - Peugeot paid out and refunded me for the repairs. I've spent £12000 on a vehicle that can't do 100k without breaking down so same story. Companies need to build products to last which justify their asking price.
 
Thats why AppleCare exists. While Apple does have the smallest number of issues with their products versus other PC manufacturers, it does not mean they are all going to last forever. It is still built with consumer electronics that are manufactured by other companies. You take a chance when you do not buy AppleCare.

Last for ever? 18 months is for ever???
You would be happy if you spent that amount and yours decided to fail just out of Warranty? Apple care isnt needed if the products where designed to be the best in class. You cant have it both ways, either Apple products are so called best in class and are designed for long life use or they are not. if you are stupid enough to buy Apple Care then you obviously expect the unit to fail. Your house insurance covers accidents. In Europe we have a law that says if there was a fault in the unit from manufacture you will get a replacement without quibble. Apple hate this as their units fail at am enormous rate just like other manufacturers. Why should we pay for their mistakes? Pay good money get good long lasting products unless you are a victim of fashion and only want the latest gadget.
 
I guess its a matter of different upbringing. Us Europeans grew up in an environment that we are protected by the consumer law and therefore it is unacceptable for us to even think, that a machine that is that expensive (some say premium but that could be arguable) can fail after 1.5 year and we would have to pay for repair ourselves if we didn't opt for the extra warranty that is usually 10-20% extra. It is not a sense of entitlement but it is a common sense because a computer at that price should be covered by warranty longer. That is why law steps in and determines the average time that is acceptable for a product of each category. 1 year is simply NOT enough!

On the other hand, most Americans here think that is perfectly reasonable. They grew up in a society that has different approach and therefore its ok with them. (not all of course)

Its something like with the health care. Now that Obama is trying to put USA into a more of a european model a lot of people are against it but most people from europe saw the previous health care system flawed to the bone. My ex gf had to gave up USA and go back to UK with her american husband simply because her son was born with a health problem and they just couldn't afford it there.

All I'm saying is that thing have different perspectives depending on your upbringing etc.
I think its fair of the guy to ask Apple to fix it for free not because of self entitlement but because of the fact that it is an expensive computer that should last longer and be covered longer. If the flaw happened after 5 years or so then I wouldn't agree with the guy and would join those of you that say "electronics fail" which in that case would be a valid reason for me to be against that guy. 1.5year? Not acceptable
 
Can you read?

I see how purchasing a $2,000 equals to a $5,000,000 reward. Times like this, I hope Apple lawyers burry the guy

Read it carefully before you write something stupid:

asks for more than $5 million in class-action damages and seeks to represent every Apple customer that purchased a 27-inch iMac with an LG display before December 2012
 
Not surprisingly this reminds me of the 2004 eMac 1.25Ghz. It also had a high failure rate after 18 months, due to bad capacitors. In that instance it took Apple 6 months to initiate a Repair Program from the time the eMacs starting failing en masse, however they likely knew about it for at least 12 months, as it was the same bad caps as used in the G5 iMac that had failed soon after release.

Given the high number of people asking about the 27" iMac problem on Apple's own forum, it's not like this was a one-off failure.

To this idiots earlier banging on about this guy chasing millions over a $450 repair - it's a class action... He's not claiming it all!
 
Yeah, I bought it at an Apple Store in the UK. And they refused to fix my failed GPU (which means motherboard replacement). They just said "this will cost you £600". They also refused to fix my dead display, which I had to pay £400 for, so a total of £1000 repairs on a £1800 computer. I felt like I couldn't do anything, because they consistently just said no…

That's the only point of AppleCare: to get Apple to fix your stuff without any fuss, whether it's redundant or not. But I think it would make more sense to have basic warranty for 2-3 years and AppleCare would add another 2 years to that. Because even with AppleCare, you only get a guarantee for 3 years in total, which is just "normal", it's not anything special, even though the price is quite "special" (£270 just for 2 extra years of warranty!).

Really? My iMac PSU and logic board went after 2 years and 9 months. They fixed it for free, no questions asked. Sent me an invoice afterwards for the £670 it would have cost, just for my information. This was at the Manchester Arndale store.

You really need to put your complaint in writing to them, citing the Sales of goods Act. If you paid by credit card, you can also get a refund from them under Section 75 of the Consumer Credit Act.
 
The individual components are fine, I think it's the heat that kills them overtime. Don't believe displays are engineered to have a CPU / gpu generating heat right behind them. iMacs are beautifully designed to the eye, but it's a case of form over function.



Yes, the heat kills it over the course of 1 year warranty.


Though not as we'll designed to fail as the time capsules ;) seems those buggers die straight after the warranty expires :D:D:D

Tell me about it ... i already had 5 replacements.
 
Wow, Some people…

You shouldn't HAVE to purchase Apple Care for a PREMIUM Computer.

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If you do contact Apple, bring up the Lawsuit. They will most likely contact the Law team on your behalf, before denying a replacement screen.

I don't know if the guy has any legal grounds to win this, but a one year warranty is simply ridiculous. Period.

For all of you who posted "he should have bought Apple care": Get the **** out of here you tools. I should not have to buy a ****ing 250-dollar insurance to be sure that my expensive Apple computer reaches a reasonable lifetime. Are you out of your mind? That thing has to work for three years no matter what as long as I use it normally.

There is no civilized country on earth except the United States that even allows a warranty to be as short as one year, in all European countries it is at least 2 years by law.

If I buy an electronic device of any kind, let alone anything from Apple, then this device cannot ****ing break after one ridiculous year of normal usage. OF COURSE the company should have to pay for the repair.

And for those of you complaining about the $5 million: I reads to me as if he was claiming that amount not for himself but collectively for all owners of iMacs with this problem. So he is not trying to make five million dollars, the money isn't gonna go to his account.

I personally refuse to buy Applecare for my Macs, simply because it adds such a substantial £ to the initially expensive price. If I had any problems with my Mac I would use the UK Consumer Act to make sure Apple repaired any problems for free. We should not be expected to spend thousands of pounds on products, then pay out another 20% for a warranty 'just in case' the thing fails after 12 months.

I feel sorry for the guy and I would be doing all I could to make sure Apple sorted out what is obviously a known fault.

Similar story with my work van and Peugeot - my gear box has failed twice in 60k miles, but I'm 2 years out of warranty. It costs £400 each time to fix and the second time I was livid so I took it to small claims court to prove it was an inherent fault - Peugeot paid out and refunded me for the repairs. I've spent £12000 on a vehicle that can't do 100k without breaking down so same story. Companies need to build products to last which justify their asking price.

IMO, you all have answered this thread. Thumbs up :)
 
the planned obsolescence is strong with apple. and people seem to be ok with that, which is kinda sad.
 
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