A manufacturing defect does not have to be evident within an arbitrary timeframe.
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Apple Hit With Class-Action Lawsuit Over Failing 27" iMac Displays
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A manufacturing defect does not have to be evident within an arbitrary timeframe.
It's unreasonable for Apple to charge extra for extended warranty while other PC makers are giving 3 years warranty at that sticker price.
Like it or not, it's stated very clearly on their terms and conditions. Don't like it, then don't buy AppleCare, better still, boycott all their products.
This. Although it would be good for Apple to offer an extended warranty for screen failures like some companies do, Microsoft for red ring of death XBoxes for example, I don't believe they're required to do anything at all if the iMac doesn't have Applecare.
That said, given the price of Macs I think it's a bit stingy to only get a one year warranty; Apple should be pushing the image of reliability by including AppleCare as standard like they do for education store purchases.
Either that or extend the basic warranty to three years, and offer AppleCare to extend it to five. Most Macs last at least that long in my experience (and I absolutely ruin every piece of technology I touch).
I suspect most of the folks being 'hostile' are doing it because of the attitude being used by said Europeans. Many of them are coming off with a real 'down the nose' tone and that can be very irking to some people.
Add to it that many of them are spouting off 'facts' about their wonderful laws that are erroneous and that just adds to the irk.
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Pity that logic rarely works in a court of law. In courts, typically it is as I said. No issues for 18 months means it's most likely NOT a manufacturing defect. Onus to prove otherwise falls to the consumer who won't likely be able to.
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Hope they don't do like MS and the Xbox thing, cause they kept handing out defective units because they didn't want to waste a huge production run. Some folks went through as many as half a dozen units before getting a good one. ouch
Here's hoping the guy wins this Class-Action lawsuit.
Apple needs to start holding a higher standard for the lifespan of their products.
There is no excuse that a Mac from 1986 still works, but an iMac from 2008 doesn't?? That's not only unacceptable, but its poor business to develop products that are made to last for only a few years and NOT notify the customer that their product is intended to be used for "x amount of years"
I'm looking forward to being a part of this class action lawsuit.
Apple needs to start holding a higher standard for the lifespan of their products.
There is no excuse that a Mac from 1986 still works, but an iMac from 2008 doesn't?? That's not only unacceptable, but its poor business to develop products that are made to last for only a few years and NOT notify the customer that their product is intended to be used for "x amount of years"
I'm looking forward to being a part of this class action lawsuit.
care lol
I'm taking my 27 inch iMac in tomorrow, screen suddenly "died" on me in late August. I bought it in December 2011. I did not extend Apple Care, I've been an Apple customer since 1992, I bought my first Mac, an LC. In that 21 years I've never had a problem and only got a new Mac when I wanted to upgrade, never to replace something that died. So to see all the issues due to faulty displays is really unsatisfactory to me. I'm sight impaired so not having the imac is a real PITA. Keep you posted, if I get an opportunity to buy Apple Care after this servicing, I will, though I always got Macs because they worked and were reliable. My impression of Apple is truly tarnished.
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Back from Apple Genius Bar appointment. After explaining issue the tech replicated it, he initially said it was likely hard drive, I quietly explained how well I knew my Mac and told him, nope this thing booted, I know the boot time. Regardless I told him about all the owners of same era iMacs having the exact problem, the 300 plus page thread on this very issue here, and the class action lawsuit. I let him "run diagnostics with Mac Resource Inspector and into Video System testing. Video card failed, eligible for quality program replacement." Parts and labor $265.00 if not covered.
While there he looked into discolored screen, tech attempts to clean face of display on left side with glass cleaner. I quietly smiled. I explained to him this was also part of the screen problems reported. Tech looked in some Apple repair database and determined there is an issue with machine in the serial number range mine is in. "Eligible for quality program replacement." Parts and labor $549.00 if not covered.
Tech apologized that it would take 3-5 days since they don't have the screen in stock in store. But bottom line Apple is fixing it. While he was doing his diagnostics I told him about all the Macs I've given to friends when I upgraded and how those are still running. Now did I get lucky, do I have good karma, was it that I had researched the issue online and knew about the class action lawsuit, I wonder.
I'm mighty glad Apple is backing the product. I'll spend the $800.00 I saved on a Time Capsule and a new iPhone. Phew. When we were wrapping up another 27 inch iMac owner was seated next to me, video problem also. Hmmm, wonder how he faired.
While there he looked into discolored screen, tech attempts to clean face of display on left side with glass cleaner. I quietly smiled. I explained to him this was also part of the screen problems reported. Tech looked in some Apple repair database and determined there is an issue with machine in the serial number range mine is in. "Eligible for quality program replacement." Parts and labor $549.00 if not covered.
Tech apologized that it would take 3-5 days since they don't have the screen in stock in store. But bottom line Apple is fixing it. While he was doing his diagnostics I told him about all the Macs I've given to friends when I upgraded and how those are still running. Now did I get lucky, do I have good karma, was it that I had researched the issue online and knew about the class action lawsuit, I wonder.
I'm mighty glad Apple is backing the product. I'll spend the $800.00 I saved on a Time Capsule and a new iPhone. Phew. When we were wrapping up another 27 inch iMac owner was seated next to me, video problem also. Hmmm, wonder how he faired.
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Well the interesting part was the "quality program replacement"... Is that what Apple calls their "Repair Program" now???
If they have indeed put a "repair program" in place, then I wonder if the class action would become moot, as it means qualifying iMacs would be repaired for free...
That's why you buy Applecare
In my experience Applecare is an absolute no brainer. Unlike a lot of warranty products on the market it offers astounding value. The 3 years of phone support plus hardware and software warranty makes it well worth it.
I guess it's one of those things you have to try before you realise how useful it is.
Having said all that it's pretty shabby for a mac to die after 18 months. I wonder if that mac had been used a lot more than the average mac.
In my experience Applecare is an absolute no brainer. Unlike a lot of warranty products on the market it offers astounding value. The 3 years of phone support plus hardware and software warranty makes it well worth it.
I guess it's one of those things you have to try before you realise how useful it is.
Having said all that it's pretty shabby for a mac to die after 18 months. I wonder if that mac had been used a lot more than the average mac.
I can't speak for Apple, but I believe it is a standard they have, the tech said internally Apple thinks the display or graphics card should be replaced if it fails before 3 years, and is eligible for Quality Program Replacement.
I know anything substantive I buy in the future will have the longest Apple Care contract they sell. I only need one brush with trouble to learn. I treat this Mac like all my others, it gets turned on first thing in the morning and shutdown when I go to bed at night. But I'm no power user, just mail, web browsing and occasional app use.
I know anything substantive I buy in the future will have the longest Apple Care contract they sell. I only need one brush with trouble to learn. I treat this Mac like all my others, it gets turned on first thing in the morning and shutdown when I go to bed at night. But I'm no power user, just mail, web browsing and occasional app use.
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I'd have thought the fact that Apple repaired your computer for free was the resounding success, rather than support for paying more for AppleCare... but that's just me it seems.
I don't shut down any of my Macs except for software updates/when I go on holidays and am away from the house for an extended period...
I guess it wasn't obvious that I've been pinching myself and feeling incredibly relieved to have Apple fix this for free. It failed more than two months ago, I waited and have limped along using my iPad II because I assumed in the end I Would Be Paying for a repair I could not afford. But it reaffirms the level of expectation I've always had buying Apple over other products. I stick with an all Apple lineup here: iPhones, iPad , iMac, AirPort Extreme and Apple TV. Soon I will replace the old Apple TV withe the latest, and replace my AirPort Extreme with a 2TB Time Capsule.
But bottom line is I'm glad I'll have it back, period, using an iPad for over two months worked, but it's like camping for two months. It's gonna b great having a real keyboard, access to all my movies and music and most importantly that 27 inch screen
Thanks Apple
20 years ago while in chef school I was taught a great lesson about service:
A person who has a good (service) experience tells 10 people.
A person who has a bad experience tells 20 people.
It's human nature that bad news travels fast, word gets around.
I bet Steve would not have accepted machines failing so quickly as part of Apple's ownership experience.
But bottom line is I'm glad I'll have it back, period, using an iPad for over two months worked, but it's like camping for two months. It's gonna b great having a real keyboard, access to all my movies and music and most importantly that 27 inch screen
Thanks Apple
20 years ago while in chef school I was taught a great lesson about service:
A person who has a good (service) experience tells 10 people.
A person who has a bad experience tells 20 people.
It's human nature that bad news travels fast, word gets around.
I bet Steve would not have accepted machines failing so quickly as part of Apple's ownership experience.
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Well the happy ending to this story is I have my iMac back, while picking it up I also bought the new model Apple TV and a 2TB Time Capsule. Got everything home and spent the afternoon just playing with the iMac, wow I forgot how great this screen was before it got the funky left side darker area.
Next morning I got all wound up to replace the Apple TV and swap out my Airport Express for the Time Capsule. What a joke, the Time Capsule was so painless a swap, I think it was a total of five minutes to replace and have the Time Machine running my first backup. Apple TV similarly easy setup, took longer because there were some software updates.
Thanks Apple...
Oh yeah the Freehold Apple Store Staff: really great fun group of people to work with. I was in on a Saturday for my genius bar appointment and it amazed me the number of people that actually said hello to me by name on Thursday when I picked up my iMac... Pretty cool.
Next morning I got all wound up to replace the Apple TV and swap out my Airport Express for the Time Capsule. What a joke, the Time Capsule was so painless a swap, I think it was a total of five minutes to replace and have the Time Machine running my first backup. Apple TV similarly easy setup, took longer because there were some software updates.
Thanks Apple...
Oh yeah the Freehold Apple Store Staff: really great fun group of people to work with. I was in on a Saturday for my genius bar appointment and it amazed me the number of people that actually said hello to me by name on Thursday when I picked up my iMac... Pretty cool.
Next time I buy an iMac I'll be getting the longest Apple Care coverage they sell on it. I got my backup thing covered now so I'll be adding the extra Apple Care, not that I expect to use it. This is the first time I had to have an Apple Computer repaired in 21 years. Not shabby.
No, it doesnt but for the most part if something is funked up with electronics it reveals itself pretty early on. The point is that Apple apparently makes better stuff than everyone else so it should last longer and people shouldnt have worry about premature failures like this. It happens to every company but when you pay a pretty hefty premium you expect more.
I'm pretty sure that amount isn't just for one person, it's more likely that amount is for the sum off all those who are involved.
Well when you stop living in lala land you'll know that anything electronics based can break. I highly doubt most iMacs sold will fail within 3 years, but a certain percentage can and that's what AppleCare is for.
Apple sells a quality product, but that doesn't mean it's guaranteed to last so many years. It's essentially an insurance policy and some people are for it, others are not. If I were to buy an iMac, I would be inclined to get it because it's cheap and the iMac is one of the most difficult to fix computers Apple makes, even more so compared to previous generation iMacs.
I am sure, by now, you will have realised that this is a Class Action. The settlement is not for his pocket only.
Put your mind into gear before you talk...if anything to stop you sounding like some moronic buffoon that is just posting to provoke; in UK (specifically English) law there are ways are taking ANY company to court without it costing the individual substantial amounts of personal financial loss. I used this method.
Now, prove your original post that is quoted above. PROVE IT WITH EVIDENCE.
does the new Late 2013 iMac 27" still have this screen darkening/smudging issue? or was this fixed in the late 2013 models?
