Exactly! The only thing Apple needs to fix is them not being able to get on a backordered list. But people who support these frivolous lawsuits, instead of giving said company a chance to make things right, are exactly what's wrong with this world. That's why real issues takes years to get resolved, because you have these idiots crying like children over spilled milk that's actively trying to be cleaned up. These people are truly pathetic. All over a phone, even though they're trying to fix that one problem. Lol sad.
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Apple Hit With Class Action Lawsuit Over iPhone Upgrade Program Woes
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Yep! I am glad I didn't preorder or even use my carrier's preorder system. Camping out 4 hours before my carrier store opens has always worked for me.
Ambulance chasing bastards didn't even pretend to give an opportunity to cure the (supposed) tort.
That's why I think this gets tossed. You'll get an apology and maybe a free ipod sock but nothing else. Gonna be hard to show damages.
"Make all of it's inventory available for upgrade members"? Hell no! Get in line and wait like the rest of us! Nothing but a bunch of cry babys
Boston law firm Block & Leviton today announced it has filed a class action lawsuit against Apple on behalf of iPhone Upgrade customers who are dissatisfied with how Apple handled iPhone 7 and iPhone 7 Plus pre-orders last Friday.
When customers who participate in the iPhone Upgrade Program went to pre-order an iPhone 7 or 7 Plus, they were forced to reserve a device from a local Apple retail store rather than being able to make a traditional online purchase. Many retail stores did not have sufficient stock to meet demand, leaving some customers unable to select the model, color, or storage capacity they desired.
Many iPhone Upgrade Program members were unhappy with the ordering process and an inability to reserve a desired iPhone for launch day. Apple has responded to customer frustration and has been collecting customer information to attempt to get customers their iPhones as soon as possible. Apple's efforts have not, however, prevented today's lawsuit, which claims iPhone Upgrade Program users will face future upgrade delays due to the situation.The lawsuit asks Apple to reimburse iPhone Upgrade members who are forced to make extra payments while waiting for a new iPhone, make upgrade members eligible for a 2017 iPhone in September regardless of upgrade delays, and seeks to require Apple to make all of its iPhone inventory available to upgrade members.
Apple's iPhone Upgrade Program, arguably designed for the company's staunchest fans, allows customers to upgrade to a new iPhone each year. Customers can upgrade after as little as six months, so long as they have made 12 iPhone payments and trade in the iPhone in question when upgrading.
Article Link: Apple Hit With Class Action Lawsuit Over iPhone Upgrade Program Woes
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I hope they throw this out the window. I don't agree with the "make inventory available for upgrade members" part. They're nothing but a bunch of cry babys that need to wait in line now like the rest of us.
But of course, no one could have already made their 12th payment, because the absolute first release date, most folks would have been after this date!, would have been 9/26/15. Oops. And beyond that, think about what you are saying, Apple never said anyone wasn't eligible, they are just trying to square demand and supply.
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Besides fundamentally misunderstanding you also apply flawed reasoning.
I can understand the reasoning. These people are paying a fairly heavy premium for yearly access to the latest model. A simple solution for the future. Would be for Apple to open up ordering to premium members a day or two before it opens to everyone else. But limit early orders to the number of phones they currently have the requisite 12 payments on.
lawsuit might be silly, but it's also silly that after all the posts explaining it, you clearly still do not understand the issue
When did they ever promise you that the phone you want to upgrade to will always be in stock? The plan is a financing program for the iPhone that includes an upgrade option. Taking advantage of that option depends on the phone you want being available.
I'm not surprised that a lawsuit was filed... the process completely collapsed while Phil Schiller bragged about people who got the IUP at the 6s launch being able to upgrade.
lol. it's very important in the 21st century. customer loyalty is all companies have these days. especially in this industry. it's not a first world problem it's an issue for a company that only exhibits perfection & they're handling it well and as best they can.
Well. Apple called today. My wife's will be ready on Friday. She just has to say she's part of the upgrade plan and she'll be given her phone.
As expected, my jet black is on back order but he said it would be ready in about two weeks.
I was not expecting this kind of personal attention.
Very happy with Apple!
As expected, my jet black is on back order but he said it would be ready in about two weeks.
I was not expecting this kind of personal attention.
Very happy with Apple!
I was with you up until this point.
McDonalds made insanely hot coffee for years and injured many people before someone finally put an end to it by suing them and getting a large enough payment for them to consider a change. We're all better off for it and I am grateful.
https://en.m.wikipedia.org/wiki/Liebeck_v._McDonald's_Restaurants
McDonalds made insanely hot coffee for years and injured many people before someone finally put an end to it by suing them and getting a large enough payment for them to consider a change. We're all better off for it and I am grateful.
https://en.m.wikipedia.org/wiki/Liebeck_v._McDonald's_Restaurants
First payment was September of last year. Making the twelfth payment in Auguest.
i thought, and i assume apple thought, this program was designed so people could lease each version of the phone..
or- i buy a phone every 2 years (on 6s now).. if i paid a little more, i could instead use a new phone each year.. without needing to pay the full cost of buying a new phone each year.
like, that's what i felt the program was all about.. i'm sort of surprised and i imagine apple is as well that some of the participants signed up for the program in order to be guaranteed a new phone from batch #1.
depending on the contract, there may or may not be a case here.. seems like it would be a pretty straightforward case (not here at the forums mind you.. in court ).. either apple breached contract or some people signed up for something and they weren't fully aware of what they were signing up for.. (which, i suppose, could add complications to the case as it could then be argued the ads were misleading)
but i don't know the ads nor the contract so just guessing.
or- i buy a phone every 2 years (on 6s now).. if i paid a little more, i could instead use a new phone each year.. without needing to pay the full cost of buying a new phone each year.
like, that's what i felt the program was all about.. i'm sort of surprised and i imagine apple is as well that some of the participants signed up for the program in order to be guaranteed a new phone from batch #1.
depending on the contract, there may or may not be a case here.. seems like it would be a pretty straightforward case (not here at the forums mind you.. in court
).. either apple breached contract or some people signed up for something and they weren't fully aware of what they were signing up for.. (which, i suppose, could add complications to the case as it could then be argued the ads were misleading)but i don't know the ads nor the contract so just guessing.
Pretty ****** Apple. The people that signed up for the program should have been the FIRST to be able to purchase the phones. Maybe even early authorization or something. I mean they all signed up with the intention of getting a new phone every year. It's the least Apple could do for them. I did not sign up for the plan, but I would have thought Apple would have made it the easiest (not the hardest) for those loyal enough to go for the plan to get their new phones. Lame Apple, lame.
I have no desire to debate the merits of filing the lawsuit, there are valid arguments on both sides. That said, even as a loyal apple customer for several years, I am amazed at all of the people who leap to the company's defense, even when the company has clearly dropped the ball. In my experience, Apple's customer service is, like that of many other companies, hit or miss.
It does appear in this case that the company is making some effort to address the issue and has acknowledged, at least in a limited way, that there is a problem. But that is atypical IMHO, and I tend to agree that the potential liability is the primary motivation for those actions.
And on a related note - what is the fascination/obsession with folks on this board labeling every complaint they do not share as a "first world problem?" I'm going to go out on a limb and assume that more than 90% of the problems of more than 90% of the people who post on this forum can be considered first world problems. Have you complained about being stuck in traffic lately? What about the price of gasoline or any utility service that is provided to your home? Had a long wait at the doctor's office? Concessions too expensive at a movie theater, concert, or sporting event? Seriously, give it a rest. It comes across as convenient, hypocritical, and trite. The same people throwing this claim around are trading updates on their order status and shipping information. This is a first world discussion board.
Full disclosure - I am not in the apple upgrade program, and I have no skin in the game on this issue. I'm just tired of hearing all the "righteous indignation" from folks driven to defend the honor one of the most valuable/profitable companies in the world. Talk about a first world problem. I dare you to spend as much time and effort on something that matters.
It does appear in this case that the company is making some effort to address the issue and has acknowledged, at least in a limited way, that there is a problem. But that is atypical IMHO, and I tend to agree that the potential liability is the primary motivation for those actions.
And on a related note - what is the fascination/obsession with folks on this board labeling every complaint they do not share as a "first world problem?" I'm going to go out on a limb and assume that more than 90% of the problems of more than 90% of the people who post on this forum can be considered first world problems. Have you complained about being stuck in traffic lately? What about the price of gasoline or any utility service that is provided to your home? Had a long wait at the doctor's office? Concessions too expensive at a movie theater, concert, or sporting event? Seriously, give it a rest. It comes across as convenient, hypocritical, and trite. The same people throwing this claim around are trading updates on their order status and shipping information. This is a first world discussion board.
Full disclosure - I am not in the apple upgrade program, and I have no skin in the game on this issue. I'm just tired of hearing all the "righteous indignation" from folks driven to defend the honor one of the most valuable/profitable companies in the world. Talk about a first world problem. I dare you to spend as much time and effort on something that matters.
It is a combinations of the supply and the ability to make a reservation...and the time lost having to create the reservation. The part that makes me feel like the second class citizen is that I should be able to ship it to my house, then go into the store and handle it, or ship the other back. There's really no reason we should have to be in store.
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AND, this woman died due to her injuries from the coffee - that WAS TOO HOT. It was beyond what is legal to serve, it caused third degree burns...I cringe everytime someone brings up this hot coffee incident.
Be honest know, so the whole thread can see. Not that Apple is contractually obligated to give you a new phone instantly, but even if they were, as of the 17th, you still won't have completed your 12 months, correct? The absolute earliest you could have signed up was the 26th of September 2015, so if you got a phone on the 17th, you would be ahead of the game. Actually, according to the logic of the whiners and ambulance chasing lawyers, you would owe Apple for a week
Except your eligible to do an upgrade after six months and as long as you make 12 payments. In fact, when you went through Apple's special checkout for IUP it said, "hey, you have to pay an extra $41 to be eligible to upgrade, is that cool?" (I'm paraphrasing). You have the option of paying up 12 payments.
But don't let the lack of knowledge of how the program works keep you from posting in the future.
How many times does it need to be said? No one wants special treatment, actually, the opposite. IUP participants want the same treatment everyone else received.
You people do not get it because you're not bothering to read the facts. People are angry because IUP customers were not given the SAME or an EQUAL chance to get a iPhone 7 as everyone else. They were offered a far, far more limited selection of stock which was also available to the masses and completely gone by the time the iReserve site came up. Please don't post unless you understand the issue.