And i guess 3rd world China problem next year ... does that covers all the "worlds"?First world American problem
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Apple Hit With Class Action Lawsuit Over iPhone Upgrade Program Woes
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Yeah what's the damage they have suffered? Nobody is FORCING them to sign a contract to buy a phone they don't want.
Damn I wish I was a US lawyer. In Australia I reckon you'd risk having your practising certificate torn up for this kind of claim...
Who said that people were forced to sign the contract? It was the fact that such contract was not fullfilled. If people know this will happen, no one will sign the contract.
Please argue with the correct fact.
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By the way, this is called customer protection. This is literally bait and switch.
Cue the Queen song lyrics "I want it all! I want it all! I want it all, and I want it now!"I want it and want it NOW.
I just got off the phone with a guy from the 'Executive Communications' department or whatever, basically the people you end up speaking to if you email the execs which is what a lot of us have done. He said they're so very sorry about what's happened and Tim Cook is WELL aware of the issue both in the US and in the UK. They said they really believe people will be able to get the configuration they want over the weekend and into next week, as demand becomes a little weaker. He went on to explain that Black and Jet Black models were in particular high demand and they would be prioritising these models after launch so people can get what they want eventually. He said they appreciate the feedback and that people should be assured that the highest execs in the company are well aware of what's going on and how angry people are.
He said he was certain the system would be improved for next year. I'm pretty satisfied with that answer, he knew exactly where I was coming from and I could tell the opinions he was sharing matched mine and were very candid and I'll be eagerly trying to get a reservation in for this weekend if not sometime next week, he seemed pretty confident on that.
For what it's worth, he said the Managing Director had personally forwarded my email for follow up. I didn't ask if Tim Cook had seen it too, but I'd presume not.
He said he was certain the system would be improved for next year. I'm pretty satisfied with that answer, he knew exactly where I was coming from and I could tell the opinions he was sharing matched mine and were very candid and I'll be eagerly trying to get a reservation in for this weekend if not sometime next week, he seemed pretty confident on that.
For what it's worth, he said the Managing Director had personally forwarded my email for follow up. I didn't ask if Tim Cook had seen it too, but I'd presume not.
That was my exact thought.
"Customer service not quite as customer hoped for" does not equal lawsuit.
Absolutely astonished at the people saying this lawsuit is ridiculous.
People signed up to the upgrade programme on the proviso - as stipulated in the terms and conditions - that they could upgrade after x number of payments.
That they are then unable to upgrade after x number of payments means they end up paying more than they should. Why the hell shouldn't there be a lawsuit?
I hope this means Apple will shape up ahead of next year and guarantee fast track entry for upgrade programme customers.
People signed up to the upgrade programme on the proviso - as stipulated in the terms and conditions - that they could upgrade after x number of payments.
That they are then unable to upgrade after x number of payments means they end up paying more than they should. Why the hell shouldn't there be a lawsuit?
I hope this means Apple will shape up ahead of next year and guarantee fast track entry for upgrade programme customers.
This is pathetic. I'm upset because I want my phone on launch day
Please read the facts before making slurs like this. You clearly don't understand exactly what people are angry about.
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Again, not what people are angry about. Please check your facts. I need to stop replying to people because I'm repeating myself over and over.
Sure you can get a phone... when they are available to you. OR buy one out of the program if you want it now. Your call. BUT nothing was ever guaranteed to anyone in the program.
Is it this time of the year again?
Thats got to be the best reply yet
Suing over an iPhone
ROFLMAO, whats next the earbuds were placed in the box upside down?Is it a valid complaint? Yes
Does it merit a lawsuit? No
Of course Apple will probably obfuscate, deny and parse words to deflect criticism and avoid accepting blame or error. For all of their acumen in many things, Apple has never subscribed the idea that they should acknowledge an issue and fix it quickly.
Issue a credit for the extra time that people are without their upgraded phones. They surely know how many folks are in the upgrade program with contracts due in September and October. Perhaps they should roll out the color options and not try to produce 5 different variation of each phone.
Then on the other hand, I don't expect the iPhone 7 to ignite or explode like a certain other company's phone.
Does it merit a lawsuit? No
Of course Apple will probably obfuscate, deny and parse words to deflect criticism and avoid accepting blame or error. For all of their acumen in many things, Apple has never subscribed the idea that they should acknowledge an issue and fix it quickly.
Issue a credit for the extra time that people are without their upgraded phones. They surely know how many folks are in the upgrade program with contracts due in September and October. Perhaps they should roll out the color options and not try to produce 5 different variation of each phone.
Then on the other hand, I don't expect the iPhone 7 to ignite or explode like a certain other company's phone.
The growing culture of impatience.
And entitlement. Sad state of our legal system and the professionals that abuse it.
From the terms and conditions of the upgrade program:
- Eligible iPhone Availability. Purchase of a new eligible iPhone is subject to availability at the time you exercise your Upgrade Option. Depending on the eligible iPhone model chosen, your monthly installment payment may change.
I know, but it just seems wierd, I mean, it was supposed to be the phone nobody wanted, hence giving updaters more chances to get it..... now it seems demand was way over what estimated, hardly a bad thing for Apple, and people should understand that it is not easy to make everyone happy..
None, I'm starting year 3 with my iPhone 6 on contract free Aio/Cricket.
Have no desire to downgrade to no-audio-jack-phone.
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An interest free loan... with credit checks... and private information going to who knows who?
http://qz.com/775042/you-might-want...ct-you-signed-for-the-iphone-upgrade-program/
"But a closer look at the program contract reveals those that enrolled might have released their personal information to a far larger group than they had expected."
I have no time or patience for ******** like this. A "smart man' doesn't play money/contract games with these kind of payday loan money lenders. They aren't doing you a favor of interest free out of the goodness of their hearts.
I'm not in the iPhone Upgrade Program so I don't have a dog in this fight but, I find it funny how numerous posters refer to iUP members as the "most loyal" Apple customers. They're not the most loyal. They're just the ones that want a new iPhone every year. Nothing more, nothing less. iPhone might be the only Apple product they own.
OMG, they can't get the iPhone the day it's released so lets sue Apple.
#firstworldproblem
When I got my 5s I didn't pre-order, didn't wait in line for hours/days I went to my local Phone retailer about 30 min before they opened and had a shiny new iPhone about an hour later in the color and size I want. No fuss no worries.