Apple Hit With Two Class Action Lawsuits Over iPhone 7 Audio Issues

Discussion in ' News Discussion' started by MacRumors, May 7, 2019.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple potentially has a legal battle on its hands over iPhone 7 audio chip issues informally known as "Loop Disease."


    Two class action lawsuits filed against Apple in California and Illinois over the last week accuse the company of knowingly selling the iPhone 7 and iPhone 7 Plus with an audio chip defect that causes issues ranging from a grayed-out speaker button to customers not being heard during phone calls and FaceTime video chats.

    The nearly identical complaints, viewed by MacRumors, allege that "the materials used in the iPhone's external casing are insufficient and inadequate to protect the internal parts," eventually resulting in the audio chip losing electrical contact with the logic board due to "flexion" of the device during regular use.

    Apple is accused of actively concealing the defect and failing to provide free repairs to affected customers outside of a brief period last year, thereby breaching its warranties and violating multiple California and Illinois consumer protection laws.

    The plaintiffs, including California residents Joseph Casillas and De'Jhontai Banks and Illinois residents Brianna Castelli, Karen Lyvers, and Matthew White, are seeking damages "likely in the millions of dollars" on behalf of all other affected iPhone 7 and iPhone 7 Plus customers in the United States.

    The plaintiffs are also seeking an order that requires Apple to repair, recall, and/or replace the affected iPhones and to extend the warranties of the devices for a reasonable period of time. A jury trial has been demanded.

    In an internal document obtained by MacRumors in May 2018, Apple acknowledged a related microphone issue affecting some iPhone 7 and iPhone 7 Plus models. The document, provided to Apple Stores and Apple Authorized Service Providers, described the same audio issues mentioned in the class action lawsuits.

    Apple's document said service providers could request a "warranty exception" for affected iPhones, which resulted in free repairs for at least some customers, but that abruptly ended in July 2018 after Apple deleted the document.

    Since then, many Apple employees have failed to acknowledge the internal guidelines ever existed, resulting in many customers having to pay an out-of-warranty fee of over $300 in the United States for a fix. Of course, some customers have managed to argue their way to a free repair, but this is not common.

    iPhone 7 and iPhone 7 Plus devices still within Apple's limited one-year warranty period or covered by AppleCare+ remain eligible for a free repair, but the audio chip issues usually take time to manifest, and warranty coverage has lapsed on many of the devices since they were released in September 2016.

    MacRumors has repeatedly contacted Apple for comment regarding the audio chip issues, but we have never received a response.

    The complaints are embedded below.

    Click here to read rest of article...

    Article Link: Apple Hit With Two Class Action Lawsuits Over iPhone 7 Audio Issues
  2. Techwatcher macrumors regular


    Sep 21, 2013
    What a dumb case. You really can sue for anything in the USA lol.
  3. dannyyankou macrumors G3


    Mar 2, 2012
    Scarsdale, NY
    This is a real issue, my brother had to replace his phone over it. People couldn't hear him on phone calls.
  4. johnnygee macrumors regular


    Nov 14, 2013
    All aboard!! The gravy train's leavin' the station. Make sure you bring your biscuit.:)
  5. kemal macrumors 65816


    Dec 21, 2001
    Boils down to a very short PCB trace normal to the axis of flexure. And they knew about it.
  6. dominiongamma macrumors 68000

    Oct 19, 2014
    Tempe, Arizona
    Wish people being sued could sue back and bury them lol Apple could bury trolls easily
  7. Baymowe335 macrumors 601

    Oct 6, 2017
  8. kemal macrumors 65816


    Dec 21, 2001
    They are being sued for the cover-up.
  9. JPack macrumors 601


    Mar 27, 2017
    This is often the pre-requisite before Apple will launch a repair extension program.

    Until then, Apple will forever claim a “small percentage” of owners are affected.
  10. mmomega macrumors 68040


    Dec 30, 2009
    DFW, TX
    "let's sue for something"
    "I dunno"
    (thinking about it for 3 years)
    "iPhone 7 ---something?"
    "sure, why not?...let's do this"

    "how did this audio issue effect us?"
    "it completely destroyed our life, we can't move on"

    "what will we do with the millions of dollars we win?"
    "buy another iPhone ?"
  11. sinsin07, May 7, 2019
    Last edited: May 7, 2019

    sinsin07 macrumors 68040

    Mar 28, 2009
    Can’t be a legit month without an Apple Class Action. :p

    Now with that out of the way on to Memorial Day! :D
  12. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    I don’t think it’s fair to say it’s ‘dumb’, not when it’s a real technical issue. But the fact that somebody can sue Apple, at a minimum likely will get their attention if multiple people are experiencing the same issue _if_ Apple won’t acknowledge it until it becomes a larger problem for Apple.
  13. calstanford macrumors 6502

    Nov 25, 2014
    Hong Kong
    Americans don't do much besides sueing each other trying to get rich
  14. dominiongamma macrumors 68000

    Oct 19, 2014
    Tempe, Arizona
    majority of people don’t sue, just trolls trying to earn fast cash and an embarrassing themselves in public
  15. normang macrumors member


    Mar 11, 2007
    Maple Grove, MN
    Does seem very odd that it takes 3 years to get around to suing over a device that was first released in 2016... just upgrade and get over it.. and how many devices did it actually affect? If it were as bad as it always gets made out to be, it would not have taken this long to get to this point.. Course let Sammy have a crummy device, and no one cares to bother to sue..
  16. bruinsrme macrumors 603


    Oct 26, 2008
    The lawyers are the only ones getting rich off these cases.
  17. jezbd1997 macrumors 6502


    Jul 8, 2015
    Melbourne Australia
    It's a real issue, my mum's 7 plus had it on and off.
  18. Gutwrench Contributor


    Jan 2, 2011
    If it’s that ridiculously baseless then Apple can ask for summary judgement. And if successful the lawyers in the class action can decide their next move.
  19. JPack macrumors 601


    Mar 27, 2017
    Not really, given that warranty covers the first year and AppleCare+ covers the second year.

    iPhone 6 Touch Disease and MacBook keyboard lawsuits didn't gain traction until 2016 and 2018, respectively.
  20. longofest Editor emeritus


    Jul 10, 2003
    Falls Church, VA
    Its a dumb case to sue the manufacturer of a phone for the phone breaking and being useless as a phone?
  21. sinsin07 macrumors 68040

    Mar 28, 2009
    Nice try.
    325,145,000 some odd million people.
    Want to share your facts of how many of those millions open CA's
    Again, can you show any facts on how many people in the CAs get rich from the CA?

    Or was your post just a gripe about Americans disguised as a meaningful fact?
  22. bjwhite3114 macrumors member

    May 26, 2017
    My son needs an updated phone and I was looking at picking up a used iPhone 7 on swappa. Is this a generation of iPhones to avoid?
  23. Chazzle macrumors 68000


    Jul 17, 2015
    This is a real issue, but it’s caused by neglecting your device.

    They say in the suit that it happens from normal use, but they must be defining normal use as dropping your phone so many times and sitting on your phone causing it to bend and stress the internal components to the point of breaking.
  24. novakedy2 macrumors newbie

    May 7, 2019
    What Apple does by forcing these people to upgrade their devices is what’s breeding this sort of rude attitude toward a big issue like this. My very best friend and I bought our iPhone 7 Plus’ together on the same day. Just over a year and a half or so, past warranty, and I’ve already upgraded to the iPhone X, her phone has this issue. I swap her out with my old one and it almost immediately had the same issue. She is, like I’m sure many are, not in a financial position to just add monthly costs to their phone bills for upgrades that shouldn’t be necessary for what should be a perfectly working and still relevant phone. A lot of people fail to think about those struggling to just pay their normal bills and can’t even use hand me down phones because of an issue like this one. I hope this gains traction and they make a repair or replacement possible
  25. RoboFlex macrumors newbie

    May 7, 2019
    Saint Petersburg, FL
    The issue is not dumb, suing Apple for millions of dollars is dumb. If the product didn't work then don't buy another. The only people going to make out are the lawyers. That is is. Class action lawsuits are made for lawyers to make money. I was in a class action lawsuit once and it recovered over $100 million dollars. I got $7.68. Lawyer, over $50 million.

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