This is a real issue, my brother had to replace his phone over it. People couldn't hear him on phone calls.
I've also experienced this o 2 separate iPhone 7 256GB models ... I really really loved that iPhone the most thus far (since iPhone 3GS). Either way I think this suit will be settled as small fries to Apple - a Warranty/Out-of-Warranty upgrade to the same spec iPhone 8 would be sufficient to all users (with proof of purchase or contract and ownership via their device registered to iCloud) would suffice. Nobody looses TouchID, nobody looses functionality, better IP spec, slighter better battery life (plus new), same storage, same ecosystem sandbox, no real data lost (end users responsibility of course) ... and new warranty (new devices).
I think that would be a VERY fare resolution ... customer wins ... Apple wins (retention of disgruntled users being happy, potentially furthering services revenue).
[doublepost=1557286433][/doublepost]
Apple really needs to be sued over the claim of the new iPhones being IP67 water resistant. I have seen so many people with damaged phones because of rain, puddles, splash damage and users are not as careful because they think the phones are water resistant to a depth of 3 feet for 30 minutes.
On stage Apple protected themselves, and in commercials with fine print NOT to submerge the iPhone 7 as that can voice warranty. Splashes acceptable. I do not agree with Apple on that, but any case against them would fail due to the fine print.
[doublepost=1557287342][/doublepost]
My theory, the defect would manifest after usage, so no amount of testing could’ve predicted it. Apple then rely on its support system to gauge whether the problem is real or not. I’m sure they have internal metrics to see if there’s a really underlying consistent issue across many devices from different batches (meaning actual design flaw), or it’s an occasional issue but the numbers are not significant enough to make an obvious correlation with a real design flaw.
The problem is, this support system relies on humans, both users and the genius, and I’m sure the reporting process are not entirely foolproof.
We’ll see if this lawsuits go somewhere. Apple is known to take risks in allowing things just because Ive team wanted it. Case in point antennagate, where it is revealed that Apple engineers did warn Jobs about it, but Jobs sided with Ive, and the rest is history.
You have your facts slightly wrong.
Jony Ive was NOT involved with the iPhone 4 Antennae gate! It was an IBM engineer that proposed this ...
https://www.businessinsider.com/app...leaves-probably-because-of-antennagate-2010-8
Mark Papermaster, Apple SVP for devices hardware engineering, has left the company (7.8.2010 - Aug 7th, 2010)
Papermaster joined
Apple in 2008 from IBM. IBM sued Apple over the hiring of Papermaster, so you know this wasn't just another executive. Clearly Apple thought very highly of him at one point. But that's all in the past now
Bob Mansfield, previously solely responsible for the Macintosh hardware division took over Papermaster's responsibilities.
Jobs thought this was a COOL braggin right and chose to stick with Papermaster then. It worked quite well for me here on Rogers Wireless in Toronto ... network congestion I'm sure was nowhere even close to 1/10TH that of NYC for AT&T/Cingular or even T-Mobile USA. Yet it was a big issue.