The 3 years is more indicative of patience with Apple to fix the issue. They have not done so. Simply upgrading and getting over it is not the customer experience a company can or should live on. Nor is it an experience that customers, who drop thousands on this company's devices, should have to simply stomach and move on.
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Apple Hit With Two Class Action Lawsuits Over iPhone 7 Audio Issues
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The 3 years is more indicative of patience with Apple to fix the issue. They have not done so. Simply upgrading and getting over it is not the customer experience a company can or should live on. Nor is it an experience that customers, who drop thousands on this company's devices, should have to simply stomach and move on.
Not having to deal with this issue is legit.
Struggling to just own an iPhone is not.
There are a lot of things people may want and would have to struggle to own.
If you have to struggle, it may be wiser to look for an alternative.
Apple really needs to be sued over the claim of the new iPhones being IP67 water resistant. I have seen so many people with damaged phones because of rain, puddles, splash damage and users are not as careful because they think the phones are water resistant to a depth of 3 feet for 30 minutes.
What if you had to buy a new phone like in my instance.
Apple flat out refused to fix my phone and said they don’t fix that issue. Here’s our current line up of phones to look over.
I wanted to keep my 7 for years.
Apple flat out refused to fix my phone and said they don’t fix that issue. Here’s our current line up of phones to look over.
I wanted to keep my 7 for years.
i'm assuming you got a bad rep at the store? or did you get multiple refusals from apple support(phone and store)?
iPhone 7 is affected by two known issues, the "No Service" problem and the "Audio IC" problem. Up to you whether you want to take the risk.
It is a real issue that has affected some users.
However, that doesn't mean it's a defect. Let alone a "known defect" that Apple is trying to pretend doesn't exist or that the knew about and did nothing.
How are these lawyers going to prove that "normal usage" will cause this issue? How can they prove that these devices were NEVER dropped, banged, sat on or otherwise subjected to greater than normal wear & tear?
Yes, we had this infuriating issue. Tired of Apple junk, phone after phone, Mac after Mac. We turned this piece of junk in for a Samsung S9. Not great, but better overall.
If I listened to people like you I would never have bought an iPhone. There's ALWAYS some supposed major issue with every iPhone released that's nothing short of an epidemic.
Having owned literally 30+ iPhones in our family over the years (starting with the 3G) I have only ever had three problems. My wife actually bent her iPhone 6 (she fell on it when playing with the kids). Apple replaced it for free even though she clearly damaged it. I also had a Home button stop working on another iPhone (can't even remember which one it was). And I had a battery go bad (throttling) in a 6S.
All three devices were repaired/replaced by Apple. I have no reservations AT ALL about buying an iPhone or recommending friends/family to buy one.
Yeah. It seems like the only way to get Apple to move their @** on something is to have bad press or ligate.
For a company whose mantra is "Our mission is to make the best products in the world in those areas which we choose to participate that enrich people's lives." it sure seems like when "enriching peoples lives" is no longer occurring to some, they turn a blind eye.
My wife's iPhone7 exhibited issues with audio, but it didn't make it unusable. My iPhone 7 seemed to be fine. We just replaced them both with XRs, and are very happy with the audio quality in both. Not something I would ever think of suing over. I bet the people that sue will take the money and run out to buy a new iPhone....
Apple should really start taking responsibility for its own mistakes without having to be sued each time. Making customers pay for the company's shortcomings is simply wrong. If they can get away with it, they will keep doing it. If they have to fix it themselves, they might learn and improve their designs next time.
I don't get people defending Apple over these issues. Big company sells defective products, charges the customers for the repairs that are extraordinarily expensive in the first place, makes a ton of money, and keeps selling defective products. You can't just say "well don't buy it then" – no one knew this would happen when they bought it, except Apple. And saying "then don't buy the next one" won't fix your expensive broken phone now will it? Lots of people save up for a long time to be able to buy a phone, they can't afford having to buy a new one shortly after just having bought one. And they shouldn't have to: If it's not your fault, it should not be your problem. Apple should fix it for free, apologize, and make a better product next time.
I don't get people defending Apple over these issues. Big company sells defective products, charges the customers for the repairs that are extraordinarily expensive in the first place, makes a ton of money, and keeps selling defective products. You can't just say "well don't buy it then" – no one knew this would happen when they bought it, except Apple. And saying "then don't buy the next one" won't fix your expensive broken phone now will it? Lots of people save up for a long time to be able to buy a phone, they can't afford having to buy a new one shortly after just having bought one. And they shouldn't have to: If it's not your fault, it should not be your problem. Apple should fix it for free, apologize, and make a better product next time.
It's nice that in your anecdotal experience you and your family iPhone issues were minor/resolved.
I too have never had significant issues with my iPhones.
Anecdotal experience are pointless to prove an argument.
Our experiences are irrelevant and don't negate JPack's response.
Nor do our experiences prove there is no real issue as mentioned in article.
Based on other reports it has the ear marks of a more significant risk for a failure in the two issues mentioned.
autrefois
macrumors 65816
So you're saying the plaintiffs are right that there is a legitimate defect, but all the affected customers should do is not buy an iPhone again. Do you think there should be no protections for consumers who pay hundreds of dollars for what turns out to be a product that doesn't work? Consumers' only option should be to eat the loss and not buy from Apple again, and Apple gets to keep their money without repairing, replacing, or reimbursing the faulty product?
A new iPhone model MUST ship every year no matter what.
That no matter what includes any hardware/software/manufacturing defects that remain unresolved.
Every new iPhone released since 2007 had non publicly disclosed problems to some extent that were either deemed "acceptable" or non-critical. Also some problems develop over time that are not anticipated.
That's all fine & dandy. But what's not fine is the refusal to repair under warranty a known defect.
That no matter what includes any hardware/software/manufacturing defects that remain unresolved.
Every new iPhone released since 2007 had non publicly disclosed problems to some extent that were either deemed "acceptable" or non-critical. Also some problems develop over time that are not anticipated.
That's all fine & dandy. But what's not fine is the refusal to repair under warranty a known defect.
I had to get a replacement for my iPhone 7. It had this exact problem.
The replacement has been fine since. I haven't felt the need to upgrade since it's paid off.
The replacement has been fine since. I haven't felt the need to upgrade since it's paid off.
Hmm. I have a 7 and just recently my lightning headphones stopped working. Still charges, still syncs. Just no audio. I tried several other lighting headphones and lightning-to-1/8 adapters but none worked.
I went ahead and used it as an excuse to buy some AirPods (had a couple of Apple Store gift cards sitting on my account for a year) but I'm wondering my problem is related to this issue.
I went ahead and used it as an excuse to buy some AirPods (had a couple of Apple Store gift cards sitting on my account for a year) but I'm wondering my problem is related to this issue.
I just love reading these posts on here from people who think Apple can’t do anything wrong, and whenever they launch a repair program to fix an issue after being sued, they praise Apple for ‘going above and beyond’ but say that it shouldn’t have ‘given into trolls’. Without launching suits like this, Apple won’t do jack. These are the same types of people who praise Apple for the best build quality of any phone, and for pushing out software updates for devices 6 years old.
I had two family members experience this issue: my brother and his wife. They bought the phones (and iPhone 7 Plus and 7 respectively) at the same time. Well, they both failed about a month apart from each other: audio button grayed out and lengthy boot times. Hers fell into the repair extension program, his was taken in just 2 days after it ended (before anyone else knew) and they had to plead with the manager to swap the device less than a year and half after purchase.
Mind you they are not abusive with their phones. His first phone was the iPhone 4 and hers was a 5s. This was the first time they ever needed a replacement. Sound to me like a flawed design, especially since iPhone 6s and iPhone 8 don’t suffer from this.
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