My Mac is one of the affected models ... so since they're opening up the Mac anyways, do you know roughly how much more they'll charge to add an SSD in the system?
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Apple Initiates Graphic Card Replacement Program for Mid-2011 27-inch iMac
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So I find out my Mac is affected too but I've never had video issues - the screen issue started this week and awaits a new backlight - so the Apple authorized repair guy says.
Should I call AppleCare and have them add the card to the repair list? I'm worried about prodding to much into the Mac and losing everything.
Should I call AppleCare and have them add the card to the repair list? I'm worried about prodding to much into the Mac and losing everything.
Man, reading that thread I'm feeling a severe case of deja vu. Yes, obviously a lot of people in this thread have had some graphics card problems, but that stupid white screen and the safe mode windows boot (this is how I knew I had a GPU failure) was exactly my problem. It was weirdly sparadic for a while too where sometimes it would work randomly for a while, and then it completely failed after a while. Got it replaced, and two weeks later the same problem. I thought I was cursed before this lol. I got all paranoid about temperatures too, thinking maybe it was my fault, overworking it (none of it really was, I was annoyed and not thinking completely rationally)
Weird
I had this problem when I first got my computer but a few months later there was an OS update and it fixed my problem and I haven't seen it since. However my computer does fall into a part of the recall. I'm guessing I should take it in anyway?
I had this problem when I first got my computer but a few months later there was an OS update and it fixed my problem and I haven't seen it since. However my computer does fall into a part of the recall. I'm guessing I should take it in anyway?
They could check it out I guess, but if they can't tell that there is a problem when you take it in it won't do you any good. (based on the line in the support document that says "If your iMac has an AMD Radeon HD 6970M video card and is exhibiting any of the issues described")
So what happened?? What did you end up doing?
My apple genius appointment is later on today this afternoon...
N
nostromo77
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You are correct, Apple is the one who settles for less quality control and allows a history of faulty defective computers to be nothing more than a footnote in their history.
I've had countless macs and in all honesty, the thing that scares me the most, is how many of them had a recall program and how many of them had some kind of defect. You could say I was unfortunate, but given my story isn't a single case, and having worked at Apple my self, the amount of faulty products coming back is enormous. Yes compared to how many they sell, the number is still too high. I was asked to cover up the actual numbers to make our own team believe it's not that bad, but the tech guys know just how bad it was and they were working overtime just to make it.
IF Apple was really as honest as they pretend to be, they would take their time and use all their resources and energy in testing, doing trials and ensuring that when a computer is released, NONE of this happens.
Don't fool your selves people, it's not about "Oh relax this happens to all companies, this is common in the computer industry etc... don't cover for apple, you are not related to them and they don't give a rats a$$ about you". The truth is, Apple has the economy to actually make this not only a reality but a practice that adds quality to their name and justification of their prices (kinda). They have the money and they can get the resources if they want to ensure every mac is top of the line, top quality and state of the art. These days it's truly nothing more than smoke and mirrors, most macs are technologically behind, it's only the design that looks fancy nothing else.
We used to be miles ahead of the rest in the business... Apple is so damn stingy that they DENIED the Apple user to EVER OWN a Blu-Ray player/recorder in their macs, for that you'd have to go invest in it elsewhere and the MacOS X doesn't even support it. Yeah bag of hurt my foot, it's all because Stingy Jobs didn't want to pay SONY, SONY was a company Apple hated for years. It's only been recently Apple machines got USB3!!! WTF?!?! But no let's put Thunderbolt ports in there, no lets put two in there... why? The drives to this very day are so damn expensive it's practically use less!
Apple is making it very hard to stick around as one of my friends said the other day... I don't blame him...
And be real people it's just a computer company, not family, not a religion, you all got sucked into the cult like so many out there. You aren't cool to own a mac, you are only cool if you have produced something amazing on the Mac... but then it can be a PC too... so who cares.
Finally this company as it may just be a computer company, still assumes way too much moral, environmental and political responsibility on top of EVERYTHING else they are responsible for... SO yes, you can blame them and curse them, it's nothing personal! Just as it is nothing personal when take a big warm dump on you and lie to your face about the reality you are in.
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First of all, you should really relax. Second, Jobs hates Sony? Sony was Jobs favorite company and he said that multiple times. Third, as standard for Apple in the last 8 years, USB support came when Intel natively added it to their motherboard. Fourth, the one who takes things personally I would say it's you. Fifth, do you have data supporting your statement? Do you have proof you worked for Apple? Sixth, Apple has the money to do what? To test any machine they build for a couple years before shipping to see if problems arise? If you knew a bit about these things you'd know that most of the times (and that is true for any company and hardware component) these issues are not instantaneous and often happens one or two year in the life o a computer…
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I still have to bring it in for the second cards failure (have some data I need to get off it first, and I've been busy with work).So what happened?? What did you end up doing?
My apple genius appointment is later on today this afternoon...
I'm going to bring it back in sometime this week, and see if I can get a new machine out it because of the on going trouble it's caused me. I'm very much afraid that if they do the replacement again it's just going to fail again and cost me another trip down to an apple store. If somehow the card they're using in the replacement now is different (unlike when i got it replaced the first time not under this program) in some way that fixes the problem, then I guess I'll try that.
I have been told by an Apple senior advisor that the new graphic card they will put in will still be a 6970M but from a different production line than the defective ones are from.
I have this problem too !!
Hi .
My Graphic Radeon 6970m 2 Gig failed 1 month ago ....
my problem was exactly like https://forums.macrumors.com/threads/1602057/
I have a question and i will be grateful if you answer ....
in my country there is no apple !!! so which countries i can take my iMac and get it repaired ? can i go to Turkey (Istanbul) or Emirates (Dubai) ?
i didn't find anything in Apple Support. i don't have AppleCare so i can't chat or mail anyone !!
is there anyone i can ask ? any support ?
i'm apple developer too !!! ( if that helps )
tnx guys .
by the way how is it Apple's Fault ? failure after 2 years ?!! how can apple anticipate that !!!
sorry for poor english .
Hi .
My Graphic Radeon 6970m 2 Gig failed 1 month ago ....
my problem was exactly like https://forums.macrumors.com/threads/1602057/
I have a question and i will be grateful if you answer ....
in my country there is no apple !!! so which countries i can take my iMac and get it repaired ? can i go to Turkey (Istanbul) or Emirates (Dubai) ?
i didn't find anything in Apple Support. i don't have AppleCare so i can't chat or mail anyone !!
is there anyone i can ask ? any support ?
i'm apple developer too !!! ( if that helps )
tnx guys .
by the way how is it Apple's Fault ? failure after 2 years ?!! how can apple anticipate that !!!
sorry for poor english .
I will need to check the serial number on my iMac when I get back to the UK.
Although it is tempting to critique and mock the "it just works" slogan, at least they own up and do recalls when they could just keep quiet and take more of your money.
Although it is tempting to critique and mock the "it just works" slogan, at least they own up and do recalls when they could just keep quiet and take more of your money.
I'm hoping the same. I just had to pay to have mine replaced, and I really don't want to have to sue Apple for damages. Hopefully they will launch the repair program for them. However, it is still completely unacceptable how they are treating them now, as they have denied the problem, refused to do anything about it, and generally treated their customers like garbage.
Never had a problem, but as I fall into the category, guess I better get it taken in...
Such a hassle :/
Such a hassle :/
If you have not had a documented problem, my understanding from talking to support yesterday, is that they will not do a replacement. I had an open support case with screenshots verifying I actually had a problem.
Im booked in at the bar to see if my problem is in-fact the GPU, they arent replacing it just because I'm bringing it in. They need to check the work actually needs doing first. I have a fault I can replicate, if you don't they are not likely to replace it.
Then this is not a "Replacement Program" but "extended warranty" for the GPU, good to know.
Done!!
I just came back from dropping off my iMac... The dude said they have my 2GB card in stock and should be done in a couple of days...
I just came back from dropping off my iMac... The dude said they have my 2GB card in stock and should be done in a couple of days...
This happened to my iMac around 18 months after I bought it. I hadn't paid for AppleCare as I bought into the belief that Apple products were reliable and in my previous experience they had been. Fortunately I live in Australia and just prior to the issues I had the consumer watchdog here, the ACCC, ruled that a one year warranty on such a high value item was unreasonable. So despite not being under warranty Apple repaired it free of charge. I now wonder if the replacement card is a ticking time bomb....
Just talked to AppleCare Denmark.
The program have not hit Europe yet, so if you got an affected imac, you just have to call them, and talk to them and they will look into it.
On the other hand, if theres no problem with the card, and the machine doesn't act strange, they are telling you to wait, to see if the program hits Europe as well..
Patience......
The program have not hit Europe yet, so if you got an affected imac, you just have to call them, and talk to them and they will look into it.
On the other hand, if theres no problem with the card, and the machine doesn't act strange, they are telling you to wait, to see if the program hits Europe as well..
Patience......
I just got off the phone with the authorized repair center Apple told me to call. They didn't really know what I was talking about. They kept asking me what kind of issues I was having with my iMac. I explained that I wasn't having any issues but my iMac was part of a recall for graphics card replacement. They said bring it in and they would swap out the graphics card. How do I know they will be putting in a graphics card that does not contain the defect that Apple is recalling?
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