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i'm eligible as well though my iPhone bought from Germany - not my country.

I talked with Apple Chat online and they told me that i can go to the Apple Store in my country (TR) and change my battery under the program.

I asked specifically for if they just going to replace battery or the device itself, he told me that just the battery and can take up to 1-2 days.
 
I've just bought an official Apple Refurbished iPhone 5 to replace my 4S and the firs thing i've noticed is how bad the battery life is compared to my old 4S.

I unplugged it this morning at 100%, did some surfing on Safari (mainly on here) and in less than an hour it had gone down by 25%!
 
Great. Now a new program next please, where they replace the volume buttons. They are un-Apple ****** on my iPhone 5... Almost loose..

I don't think thats a common issue.

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Depends on what the crack is like, and if you're eligible for the sleep/wake button program as well as the battery. Depending on the crack and your warranty situation, they may actually be able to cover the screen as well. Assuming the screen is out of warranty though, you can probably get them to replace the battery and ignore the screen with the caveat that if the screen breaks further during repair apple won't cover it.

You need to take the screen off to replace the battery, and it's very possible for a crack to grow when you pull off the screen. Also damage to the display often goes along with dents on the enclosure that make it impossible to reseat the screen correctly. Just make a backup, go down to the store, and they'll tell you what your options are.

From the Apple Support Site...

Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Personally, I don't think they'll touch it.
 
Not surprised. I convinced a local Apple Store to replace my entire phone due to this issue. Everything was fine with it until iOS7 came out. They admitted something wasn't right with it when they finally used their enhanced diagnostics tools to view the battery usage logs. Normal discharge until about 25-27% and then the line graph collapsed to 0%.

Restored the phone like new, and everything appeared to be ok ... For about a day ... Then it started happening again. Brought it back, and they saw the same behaviour with the diag tools. Dug deeper and noticed several low level system processes were crashing a lot, but none of it could explain the immediate drop of battery charge from 25-27% down to 0%. So, they exchanged the entire phone, and sent the original somewhere for further testing.

This all happened back in December.

Needless to say, it was rather frustrating to have a phone, just barely a year old, do something like that.
 
I have a friend who got so pissed with this that she switched to Android because she couldn't withstand the poor battery life. It's such a shame that takes Apple so long to recognize a mistake because this client is lost
 
Yes, my serial number is a match. Plus my contract is nearly at its minimum term, so i want to go SIM Only and run my iPhone 5 for a bit longer so new battery will help. Then maybe buy an iPhone 6 contract free. My iPhone battery has been doing weird things for months, but i have a battery case so its never effected me.
 
My iPhone 5 (purchased in the UK, Sept 2012), is eligible.

And it's a good thing, because the battery is terrible. Often the power remaining drops by 15-20% in a matter of minutes. And it frequently shuts down spontaneously when there is still 30% or so remaining.

I've run Apple's battery diagnostics before and it has acknowledged there is a problem but then suggested I might have to pay for a battery replacement.

I shouldn't have to pay to replace something that's clearly faulty, so I'm glad they've introduced this replacement programme.
 
Just registered to post my feedback.

My iPhone 5 had terrible battery life about 6 months ago, so I replaced it myself with a kit bought from ebay (which works fine). Having seen this replacement scheme, I checked my iPhone for eligibility - it is.

So I contacted Apple support, and they told me that because I had replaced the battery myself (and not through their own service), I wasn't eligible for a replacement battery.

It's not a huge deal, but I don't see why it should effect their offer if I replaced the battery previously. The original was still in need of replacement.

I'm just posting this info in case anyone else is in a similar position.
 
In retrospect, I thought it was a little strange that this was the only iPhone I ever had to replace the battery on. I chalked it up to the fact that when I came to work everyday, I immediately put it on a charger and left it plugged in all day (which I figured was reducing battery wear, particularly with the weak signal in my office). Nice to know it was the battery after all.

Actually, leaving the battery plugged in all day will increased the wear on the cell. But I doubt that is your issue. At room temperature for two years, the lithium consumption difference between one cell with an average Potential of 3.9 and one with 4.0 would be negligible.
 
had my sleep button replaced recently and the genii told me my battery was in need of replacement. chose not to even though the phone has been dying between 10-25% since about 6 months after purchase (in the first couple of months of the 5's release.)

... but not eligible for the replacement. wonder why? hope it's not due to having the sleep button replaced having confused the system in some way...
 
Mine isn't eligible apparently. Shame my iPhone 5 battery life has been absolutely awful last few months.
I'm sure with the new battery you'll get an extra 45minutes.

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"The iPhone 5 serial number you entered is eligible for this program."
lucky me. my battery was suffering the last 6 months causing sudden shut down at even 20%. I had tried hard reset, setup as a new phone, nothing worked. And when i was about ready to buy a new battery...thank you Apple!
Many iPhone 4 and 4s do this and they're not replacing ours.

Apple batteries suck. This replacement will start shutting off too eventually.
 
They gave me such a hard time in the store over this wanting me to restore and jump through a bunch of hurdles. And I have Applecare.

I finally just told the geek no way and that I wanted to use one of my damage replacements. He went to discuss with the manager, then came back and said they would replace the phone and that it would not count against my AD incidents.

All while Apple knew about the defective phones. Mine was a launch day phone so I am positive it would have been recalled.

2 years later they admit to a problem. 2 years!
BTW, the replacement is perfect and there are no more battery issues even after a restore.
 
Actually, leaving the battery plugged in all day will increased the wear on the cell. But I doubt that is your issue. At room temperature for two years, the lithium consumption difference between one cell with an average Potential of 3.9 and one with 4.0 would be negligible.

You don't think using the battery wears it down?

I have never had a battery issue until the IP5. All of my phones were on the charger when I was not carrying them around.

Too much speculation goes around about what kills the battery and much of it places the issue with the user and not Apple.

Once the battery is charged Apple's charger stops. So being on the charger is not a continuous charging event.
 
I'd rather they pay for the logic board I just replaced on my 2011 MacBook Pro. (mostly because I haven't had iPhone battery problems) :D

There is a class action lawsuit over those I think. Whether there is any 'relief' after the suit remains to be seen. One class action over ebook pricing ended up with a $9 check.

Most times in class action suits, it's only the lawyers that 'win'...
 
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You don't think using the battery wears it down?

I have never had a battery issue until the IP5. All of my phones were on the charger when I was not carrying them around.

Too much speculation goes around about what kills the battery and much of it places the issue with the user and not Apple.

Once the battery is charged Apple's charger stops. So being on the charger is not a continuous charging event.

I read somewhere that the charger keeps 'pulsing' the device connected to it to see if it needs a charge. If it draws over a certain amount of power, it flips to charge mode. That could be what's so hard on the battery. It's supposedly the same thing with those 'battery maintainers' for car and small batteries. They end up destroying the battery over time. I've gone through two batteries in my lawn tractor and dirt bike because supposedly the 'maintainer' pulses the living crap out of the batteries and they end up shorting cells and leaking (granted it's a different technology, but is it related?). The motorcycle shop recommends people put maintainers on a light timer so they don't constantly pulse the batteries throughout the months over the winter.

I have, occasionally, felt that my iPhone has been hot after being charged for an extended period. I wondered if that is a symptom of a fried battery. It lasts about a day, day and a half, and dies quickly from 20%.

AND my phone isn't covered in their 'recall'. Perhaps it has to do with my current iPhone being a replacement as my original flipped out and suffered screen crashes numerous times?

Anyone know the cutoffs on the serial numbers? Maybe we should keep a thread for people to list their serial numbers to try to guestimate.

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had my sleep button replaced recently and the genii told me my battery was in need of replacement. chose not to even though the phone has been dying between 10-25% since about 6 months after purchase (in the first couple of months of the 5's release.)

... but not eligible for the replacement. wonder why? hope it's not due to having the sleep button replaced having confused the system in some way...

That's my thought... Did they replace the entire iPhone? I wonder if a replacement gets a new serial number that just says 'REFURB' and hides the original build date?
 
My iPhone 5--launch day--is eligible for both button and battery recall/service, but I haven't had any issues. ...well, it has had unexpected battery drop once or twice, but I always suspected a bad app or process as it has only happened a those couple times.


So, should I still get the battery replaced? I am NOT buying an iPhone 6 and would like this one to last as long as possible. And, while I'm at it, should I get the button replaced?


The phone has always been fine, the only issue I've had with it is the annoying sound of a grain of sand in the case--which supposedly comes from the camera and all of them exhibit. Also, gf's 4s has awful battery life and seems to suffer from the problems mentioned of discharging instantly, etc.
 
Apple batteries suck. This replacement will start shutting off too eventually.

Apple seems to play the game of under-powering their devices in the battery area. They make them just big enough to supply x amount of power, and no more. I'd like to see bigger batteries used to allow for longer run times out of the box which should equate to a longer life of the iDevice. Hearing the battery sizes of the iPhone 6's, makes me think they have under sized them again there too.

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My iPhone 5--launch day--is eligible for both button and battery recall/service, but I haven't had any issues. ...well, it has had unexpected battery drop once or twice, but I always suspected a bad app or process as it has only happened a those couple times.

So, should I still get the battery replaced? I am NOT buying an iPhone 6 and would like this one to last as long as possible. And, while I'm at it, should I get the button replaced?

The phone has always been fine, the only issue I've had with it is the annoying sound of a grain of sand in the case--which supposedly comes from the camera and all of them exhibit. Also, gf's 4s has awful battery life and seems to suffer from the problems mentioned of discharging instantly, etc.

Seems to me that you have answered your own question: Yes.
 
Many iPhone 4 and 4s do this and they're not replacing ours.

My girlfriend's 4s is about 6 months older than my 5. Her's has significantly better battery life and does not have the "sudden shutdown" issue.

I also have a ~3.5 years old iPad 2, and a MacBook Air that's almost 4 years old. Both of these devices still get amazing battery life. So it's not true that all Apple batteries suck - just certain iPhone batteries.
 
There is a class action lawsuit over those I think. Whether there is any 'relief' after the suit remains to be seen. One class action over ebook pricing ended up with a $9 check.

Most times in class action suits, it's only the lawyers that 'win'...


This is corporate spin/propaganda you've regurgitated, FYI. Do you think Apple would be doing jack if not for fear of class of action? We enjoy markedly superior products and services due in large part to fear of litigation.


Here's the truth: it takes lots of time and resources to prove systemic problems needed to prove a product has a default, that the default is the company's fault, and people should be compensated. And, until you win this suit, you have to foot the bill and compete against Apples team of very talented litigation firms.


Are plaintiff's lawyers winners here? Only if they can prove there was actually a defect, and then only by risking lots of their own time and money. Rather than insulting them, as has been fashionable since at least the Reagan years, you should be thanking these people. Is there any downside?...lets look.


Are prices are higher due to a litigation tax passed on to the consumer? This is debatable and possibly, but only partially, true. Big companies are always in litigation over a million issues, and product liability is one of them. Is this cost passed on? Yes, but. The but, is that companies will ALWAYS maximize profits and try to charge as much as the consumer will pay. So, if they're charging more than would otherwise--to pay for lawyers--then they also are implying they wouldn't be charging as much as possible without such expenses--how many companies give away money like that? None.


Think of it this way, Apple has 160 billion in cash now, too much to spend, literally. You can look up articles a year ago when it was 100 billion and analysts worried they would just sit on the money. So, with these unprecedented profits and cash in the bank, Apple could have passed on savings to customers, right? Has that happened? Have their products gotten better? Has anything improved for consumers? No, and you shouldn't expect it to.


For profit corporations are not altruistic by their very nature. They don't care about the environment or helping others or bettering the world--which is why Google's--dont be evil, motto is a big load of poop, btw. By law, they are required to pursue profit for shareholders (assuming they're publicly traded) and the executives face possible personal liability for failing to do that(granted, this sort of liability almost never happens except in the rarest cases where fraud or abusing authority occurs).


It's natural that companies will try to get consumer protection laws and customs--such as class action law suits--eviscerated. They are trying to maximize their profit. What you don't have to do is accept their nonsense.


Corporations have proven to be great creations in many respects. However, one should always be suspect of anything they ever say, as it must be presumed to be for one reason--to make them more money.
 
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My iPhone 5 is not in the serial range, and has had no battery issues. In fact the battery life and build quality on my iPhone 5 is probably the best of any phone I have owned. I've dropped the phone several times, including once down a flight of stairs, without any affect on the phone. So very sorry for the people who are having problems, but this certainly does not affect every iPhone 5 owner.
 
Damn you Apple!!! I just got off the phone with those pricks and they told me that I'm ***** out of luck because I performed a unauthorized repair. Hell yes I performed a unauthorized repair because I wasn't going to spend $80 on a freaking battery replacement. They won't even replace my battery with a genuine one.
Lucky for them the knock off battery works better than the original. I smell a class action lawsuit. No way in hell should I have to replace a battery after 13 months. And if my ***** catches fire I will be on the front page of MacRumors with my extra crispy iPhone. Shouldn't they replace the battery anyway since my unit is affected? They act like I took a axe to the phone when opening it up.
And for them to wait this long while people suffered with this crap :mad:. I first started noticing this issue late last year; right after the warranty ended. There had to be plenty of affected iPhones coming in for warranty repair.

I agree .. Most of us had no choice. They should at least give us the replacement part.
 
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