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Apple Issuing Refunds for Final Cut Pro X Upon Request

Jcoz said:
How do you reconcile this:

With this:
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It doesn't mean that because they are taking the concerns seriously that moving forward they will fix them quickly, if they even fix them. They just understand they grossly mis-marketed this probably and are issuing refunds in order to do damage control maybe ?

In my head, both statements were not contradictory.

I wouldn't put a cent on Apple fixing these issues in the long term if I were in a position of using this product, I'd start evaluating the competition and just move forward to another vendor with a roadmap to prevent this mishaps.
 
CFoss said:
I just hope Apple doesn't screw up with Logic Studio...
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My sentiments.

But it looks like it's gonna be app store only if I had to guess, and with STP2 being canned by the looks of it I'd imagine that Mainstage and Waveburner will be sold separate.

In fact I wouldn't be surprised if Waveburner gets canned, after all in Apples eyes no-one uses CDs anymore.

I'm not too sad about loosing STP2, as it was at best a mediocre wave editor, and a poor DAW with features that should have been implemented into Logic. Thankfully with Adobe and Steinberg releasing wave editors on the mac my reliance on Windows has diminished greatly.
 
What would have been the better route for Apple:

1) release FCPX with a demo
2) lengthen FCP7/Express EOL (maybe 6 months post-FCPX release)
3) provide insight as to the big picture plan for FCP

To me, #3 is the biggest screw up. I think people wouldn't be as angry as they are if they had some kind of idea of what is coming down the pipeline. Yes, Apple said multi-camera support and some other items are in progress but that was AFTER the uproar started.
 
robwormald said:
exactly. all these so called "professionals" are acting like ubilos personally walked into their editing suites and uninstalled all their current copies of FCS. if FCS fulfilled your needs the day before the FCPX launch, it still did the day after.
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When you EOS/EOL a product, it's as good as the vendor walking in and uninstalling the product. That's just how businesses work. We need these support contracts.

If Apple had kept FCP7/FCS around and announced a later EOS/EOL for these products, giving firms time to make the transition to FCPX, they probably would've burned a few less bridges.
 
Imagine Adobe releasing Photoshop CS6, a complete rewrite of the software, you cannot open all of your PSD file, your plugins don't work anymore, CMYK and lab are gone and Adobe doesn't understand why pro are complaining.


Sergio
 
Jcoz said:
LOL.

Very few "average consumers" will be purchasing $300 video editors.

VERY few. Can promise you that much.
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And NO professionals should have ASSUMEed (you know what they say about that word) that a $300 video editor software would do what they need.

Apple is moving the product to a new market, as it fits the new way they see the world. Sorry Pro's they are not just into you any more.
 
KnightWRX said:
When you EOS/EOL a product, it's as good as the vendor walking in and uninstalling the product. That's just how businesses work. We need these support contracts.

If Apple had kept FCP7/FCS around and announced a later EOS/EOL for these products, giving firms time to make the transition to FCPX, they probably would've burned a few less bridges.
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its no longer on sale, but support remains - http://store.apple.com/us/product/MA698 is still available.

purchasing a new, retail copy of FCS3 direct from apple is the only thing that's changed.
 
so what was all the Apple Buzz about FCPX?

I remember reading articles saying hollywood video guys were shocked and in awe...was it not a good shock and awe?


DEMO should be the way to go! I know I am hesitant about a $15 dollar purchase as they only really show a couple screens for some apps
 
Mak47 said:
Just out of curiosity, not debating the quality of FCPX, but what would possess one of the two biggest media agencies in the UK to move to a 1.0 program immediately upon it's release?

I don't care who the software comes from, that's just not a good decision and disappointment is almost guaranteed.

I own an audio production company, one of the smallest in the US, and we would never in a million years jump onto a 1.0 release. When Pro Tools updates, we wait. When OS X updates, we wait. New features are exciting, but jeopardizing productivity on untested software is not a risk we're willing to take.

I can't believe so many professionals actually did this.
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I'm not sure where the poster you quoted said they made a wholesale switchover. The inference I took from the post was that FCP is EOL for them, so they'll eventually (today, tomorrow, 24 months from now), be forced to switch to something else.
 
tdar said:
And NO professionals should have ASSUMEed (you know what they say about that word) that a $300 video editor software would do what they need.

Apple is moving the product to a new market, as it fits the new way they see the world. Sorry Pro's they are not just into you any more.
Click to expand...

Well seeing as they first demoed the software at a trade show in-front of a bunch of professional editors, it's pretty safe to assume that they were trying to market it to these pros, who would in turn be expecting a professional piece of software that suited their needs.
 
I don't use FCP but I have a question.

WHO ARE THE PEOPLE seeing overwhelming negative reviews from professionals on the App Store and are still buying it?

You'd think that the negative reviews would stop around the 100s or so. But no... nearly 600.

Is this how it works? :

"Oh yeah, I can see here that the vast majority of people hated this but I will spend $299 because it will work fine for me. I'm a professional!"
 
robwormald said:
its no longer on sale, but support remains - http://store.apple.com/us/product/MA698 is still available.

purchasing a new, retail copy of FCS3 direct from apple is the only thing that's changed.
Click to expand...

Does this support include bug fixes/security updates ?

Purchasing extra seats is still a problem, a transition period, not unlike what OS9 got when OS X was released half-finished in its 10.0 form would've been better.

As I'm not an FCP/FCS user, I don't know all the details of what is missing/what got removed exactly. I just understand that the people dismissing any criticism as a "whine" are here to either stir the pot for fun (ie, baiting for answers, living under a bridge) or don't really understand the reality of running enterprise/business type IT.
 
Yep... I got my refund a couple of days after the purchase. There were no questions asked.

NOW, I don't mind beta testing this new "iMovie HD 2011" (as I think it should be called)...since I am not being asked to pay for it while I beta test it.
 
i dont know why, but I feel sad for those guys who gave up on the product early. playing around with fcpx, its so simple yet extensive, just like the mac and the objects connected to its operating system. you just have much time being attentive to what is before you, like pointing your attention to your woman as you look for her ticklish parts. but, oh well, whatever makes you happy guys. :)
 
KnightWRX said:
Does this support include bug fixes/security updates ?

Purchasing extra seats is still a problem, a transition period, not unlike what OS9 got when OS X was released half-finished in its 10.0 form would've been better.

As I'm not an FCP/FCS user, I don't know all the details of what is missing/what got removed exactly. I just understand that the people dismissing any criticism as a "whine" are here to either stir the pot for fun (ie, baiting for answers, living under a bridge) or don't really understand the reality of running enterprise/business type IT.
Click to expand...

That's a valid question, but I think security updates / bug fixes are less scary on a product as mature as FCS3, as opposed to say OS X or Safari.

I agree with the general consensus that FCPX was positioned incorrectly, but there's hordes of editors complaining that "Apple has forgotten us!!!" and "Apple doesn't care about pro users anymore!!!" when in fact, Apple has just released by FAR the fastest video editing tool on the market.
 
RobQuads said:
I don't think distance selling act holds with downloaded software but "Fit for purpose" does still hold so you could use that avenue.
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Wow, I'd like to see someone use that in court for most commercial software.
Eg. Word doesn't do professional typography like LaTeX, is it unfit for purpose then?

Seems a good way to get laughed out of court.
 
RobQuads said:
Which means your stuffed if you want to make any new hardware purchases.
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I don't follow - i'm running FCS3 on a 10.7 beta install, and i've seen no issues so far. So it follows that an updated MacPro running 10.7 would run FCS3 no problem.

Plenty of online retailers will be happy to sell you FCS3 retail boxes I'm sure.
 
robwormald said:
exactly. all these so called "professionals" are acting like ubilos personally walked into their editing suites and uninstalled all their current copies of FCS. if FCS fulfilled your needs the day before the FCPX launch, it still did the day after.
Click to expand...

Again you aren't thinking about STUDIOS who rely on this software. You can't buy the older suite since Apple EOL'd it so if they add editors to their company they are screwed because they can't get FCPX and have them work together.

I'll also repeat it isn't so much that FCPX was released as a paid Beta but more the pulling of the previous version off the market BEFORE the new one is up to professional standards.
 
robwormald said:
That's a valid question, but I think security updates / bug fixes are less scary on a product as mature as FCS3, as opposed to say OS X or Safari.
Click to expand...

I have 5 year old HP software I still regularly find bugs in, and with our contract, these bugs get patched. ;)

If a user can't migrate to FCP X for whatever reason and come up on a project where they unearth a bug in FCP7 that prevents them from completing the project, without support, they are SOL. Applecare is not the kind of support we're talking about here.

robwormald said:
I agree with the general consensus that FCPX was positioned incorrectly, but there's hordes of editors complaining that "Apple has forgotten us!!!" and "Apple doesn't care about pro users anymore!!!" when in fact, Apple has just released by FAR the fastest video editing tool on the market.
Click to expand...

If FCPX is was positioned incorrectly but is Apple's only editing tool right now, and before they had a tool that answered more needs, then I'd say those editors complaining that Apple has forgotten them aren't so far off now are they ? Where do they fit in the FCP X strategy ?

Remember, there's no more FCP7/FCS. Only FCP X.
 
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