Apple Knowingly Sold 2016-17 MacBook Pro Models With 'Flexgate' Display Defect, Judge Says

[I7guy]

The issue is how little they pay to the QA teams who are also inexperienced. This is what you get.

Can you tell me the salaries of the QA teams and the experience? Resumes of the QA team members would help.

 

[pdoherty]

This is why I get AppleCare on all my Apple products, makes it easier if something is not designed right and needs to be replaced.

And that doesn’t annoy you, that their failures in design, cause you to be Ok with giving them even more money to insure yourself against those same failings?

 

[Maconplasma]

Customers cracking their own screens has more to it than it sounds. In mosts cases it will be the customer but not all. What if they had a bad batch of screens that were weaker than they should be? It means they will fail in normal use and quite frankly even in a 'good batch' there will be bad screens.

I didn’t have a problem with much of what you said until I read this entire load of nonsense. I’ve been a dedicated Mac user for well over 25 years and there’s never been a time where Apple had a bad batch of screens that cracked easily. That’s just ridiculous on so many accounts. You’re defending people for cracking their own screens. But by all means keep defending them until Apple starts raising prices due to giving customers who break their own screens a courtesy repair after they ranted trying to blame Apple when knowingly they broke their own screen. SMH.

 

[Ahmedista]

I'm still shocked when I see people defending Apple in this particular issue unless Apple is paying them to do so.

I'm fan of Apple products but unfortunately I'm a affected with flexgate on my MacBook Pro 2017.

A problem that the user has nothing to do with, it's a matter of flaw design Apple has made and making the customer to pay over $700+ to fix something could be fixed with only $10 but due to the strange design decisions Apple made the cable attached to display so replacing the whole screen is must. If the repair cost was low no one will ask Apple to give exception to a device 2 or 3 years old even if it has a design flaw.

One major point is flexgate is not happening only on 2016 & 2017 models but also 2018 and 2019 even maybe 2020 (M1) models because from 2016 all MacBook Pro are having the same chassis.

This image from 16inch 2019 MacBook Pro hence these device will suffer from flexgate with time.

Regarding Apple is deleting posts from the forums is 100% true and I'm one of who his posts got deleted by Apple.

 

[Xano]

lately Apple products are so bad in terms of durability, my latest devices all had problematic issues, some resolved, other not, somehow I open my eyes and start slowly the transition, Spotify, Sonos, Sony and so on ...

 

[hatchettjack]

what about the millions of people who have had no problems!

 

[H2SO4]

I didn’t have a problem with much of what you said until I read this entire load of nonsense. I’ve been a dedicated Mac user for well over 25 years and there’s never been a time where Apple had a bad batch of screens that cracked easily. That’s just ridiculous on so many accounts. You’re defending people for cracking their own screens. But by all means keep defending them until Apple starts raising prices due to giving customers who break their own screens a courtesy repair after they ranted trying to blame Apple when knowingly they broke their own screen. SMH.

Hilarious. Sounds like you didn't read the post at all.
A bad batch of screens is something that YOU, (and I), don't necessarily know about. ANYBODY, that works or has worked in quality control of any company will be aware of lots of issues that don't see the light of public forums or the courts despite there being known issues. It does not mean it doesn't exist.
For you to suggest that out of the millions of screens that Apple has had over the years that they may not have had a single bad batch is verging on that 'we are the only planet with life on it' kind of thing.

 

[H2SO4]

A computer is a depreciating business expenditure. You invest money in to a business to purchase these tools, but the tools themselves are worth very little at the end of the day.

Again. Look at the definition. An investment doesn't just mean only cost.

 

[sracer]

This is why I get AppleCare on all my Apple products, makes it easier if something is not designed right and needs to be replaced.

This is an excellent way to ensure that Apple has no incentive to fix these problems. You're not alone in that approach. Many Apple customers buy the extended warranty to overcome deficiencies in the products. I find it odd that the customer's response to a company's lack of responsiveness to issues is to give the company MORE money.

 

[Maconplasma]

Hilarious. Sounds like you didn't read the post at all.
A bad batch of screens is something that YOU, (and I), don't necessarily know about. ANYBODY, that works or has worked in quality control of any company will be aware of lots of issues that don't see the light of public forums or the courts despite there being known issues. It does not mean it doesn't exist.
For you to suggest that out of the millions of screens that Apple has had over the years that they may not have had a single bad batch is verging on that 'we are the only planet with life on it' kind of thing.

The only one on a different planet here is you. You’re making up scenarios because they sound good in your head when they aren’t a reality. The smallest news that’s hardly even worth talking about gets center stage on MR and other forums when it comes to Apple so if there were any bad batches of screens that cracked easily (no matter how small of the amount) that would’ve easily made news and people would be still talking about it today even if it happened years ago. Perfect example, this forum just won’t let go of the infamous line from Steve Jobs in regards to the iPhone 4 antenna debacle saying, “You’re Holding It Wrong”.
Don’t make up stuff to prove a point because you’re not proving any point when what you’re saying isn’t factual. Lordy 🙄

 

[H2SO4]

This is an excellent way to ensure that Apple has no incentive to fix these problems. You're not alone in that approach. Many Apple customers buy the extended warranty to overcome deficiencies in the products. I find it odd that the customer's response to a company's lack of responsiveness to issues is to give the company MORE money.

It’s understandable though. You need criticism en masse to effect change sometimes and in the meantime, holding out doesn’t help if you’re unlucky enough to have a failure.

 

[H2SO4]

The only one on a different planet here is you. You’re making up scenarios because they sound good in your head when they aren’t a reality. The smallest news that’s hardly even worth talking about gets center stage on MR and other forums when it comes to Apple so if there were any bad batches of screens that cracked easily (no matter how small of the amount) that would’ve easily made news and people would be still talking about it today even if it happened years ago. Perfect example, this forum just won’t let go of the infamous line from Steve Jobs in regards to the iPhone 4 antenna debacle saying, “You’re Holding It Wrong”.
Don’t make up stuff to prove a point because you’re not proving any point when what you’re saying isn’t factual. Lordy 🙄

Whatever. You can’t prove it one way or the other.
I can be pretty certain there will be a ton of internal memos about quality issues that the general public are not aware of.
Steve will always be looked upon as a **** for that comment and deservedly so.
What kind of douche bag not only does insufficient research into ergonomics and customer habits but then goes on to criticise them for holding it normally.
What an arrogant clown he is.

 

[Maconplasma]

This is an excellent way to ensure that Apple has no incentive to fix these problems. You're not alone in that approach. Many Apple customers buy the extended warranty to overcome deficiencies in the products. I find it odd that the customer's response to a company's lack of responsiveness to issues is to give the company MORE money.

Not sure where you’re getting that form of logic from? Not buying AppleCare is not going to entice Apple to fix problems. Also AppleCare isn’t just about covering manufacturing defects. There is such a thing as wear & tear. Plus sometimes there are failures in components Apple buys from outside sources such as a Samsung. All Apple can do is trust that Samsung is selling them quality and well-tested components. AppleCare also covers physical damage so that has nothing to do with faulty manufacturing.

By all means don’t buy AppleCare. If you think you’re punishing Apple think again when they slap a high repair cost on you.

 

[Maconplasma]

Whatever. You can’t prove it one way or the other.

Uh yes I can. It’s called no news reported of bad screens. As I said before ANY news big, small or nonsensical about Apple gets reported on social media and if Apple was putting out batches of easily cracked screens there would’ve been a class action lawsuit. Sounds like you’re defying facts to avoid being wrong.

I can be pretty certain there will be a ton of internal memos about quality issues that the general public are not aware of.

That would happen with any company. You don’t need internal memos when it comes to defective screens. All it takes is a few people blasting Apple on social media and the news spreads fast. This is a scenario you made up so just let it go.

Steve will always be looked upon as a **** for that comment and deservedly so.
What kind of douche bag not only does insufficient research into ergonomics and customer habits but then goes on to criticise them for holding it normally.
What an arrogant clown he is.

Interesting angry attitude against a man that’s been dead for many years. 😂

 

[sracer]

Not sure where you’re getting that form of logic from? Not buying AppleCare is not going to entice Apple to fix problems. Also AppleCare isn’t just about covering manufacturing defects. There is such a thing as wear & tear. Plus sometimes there are failures in components Apple buys from outside sources such as a Samsung. All Apple can do is trust that Samsung is selling them quality and well-tested components. AppleCare also covers physical damage so that has nothing to do with faulty manufacturing.

By all means don’t buy AppleCare. If you think you’re punishing Apple think again when they slap a high repair cost on you.

The person I was responding to said...

This is why I get AppleCare on all my Apple products, makes it easier if something is not designed right and needs to be replaced.

If that isn't your reason for getting AC+ then my comment doesn't apply to you.

 

[Maconplasma]

The person I was responding to said...

This is why I get AppleCare on all my Apple products, makes it easier if something is not designed right and needs to be replaced.

If that isn't your reason for getting AC+ then my comment doesn't apply to you.

But that still lies under manufacturing defects which is what warranties are designed to cover. Please tell me a list of laptop manufacturers that have zero issues with their products? The worst one is Lenovo. They are still putting out Thinkpads with warped screens. They will not fix the issue and people have been complaining for years. Piss poor of Lenovo but they are known to have the worst customer service but their computers are equally as expensive as Apple’s.
Even Tesla who makes $100k cars has been having manufacturing issues. It’s common otherwise warranties would never need to be included with products.

 

[RainbowHurrican]

I don't understand why Apple engineers put such tight tolerances on moving parts.

And I do understand that sometimes it may not be possible to rewind a production design, and it's better to take care of the problem later. So take care of the customers. But Apple seemingly is inconsistent in their policy for services, sometimes costing their own customers a lot of money to put a band aid on a design flaw. I mean someone is not doing their job. If you really feel you can take care of the customers, make sure you do. This is what I feel, based on the stories I read, that Apple is declining. Under Jobs, seems like we heard more winning stories about Apple customer service, even for out of warranty devices. Seems like things went south when there was a change in the retail executives.

They tried to blame it on Angela Ahrends who came from retailer Burberry but it’s cheap Cook.

 

[9927036]

Whatever. You can’t prove it one way or the other.
I can be pretty certain there will be a ton of internal memos about quality issues that the general public are not aware of.
Steve will always be looked upon as a **** for that comment and deservedly so.
What kind of douche bag not only does insufficient research into ergonomics and customer habits but then goes on to criticise them for holding it normally.
What an arrogant clown he is.

You can't prove it either.

 

[kingtj1971]

This is exactly my issue.... The idea it's "just fine" for any piece of hardware to catastrophically fail right outside the warranty period is insane. I might tolerate or expect that attitude from makers of cheap, counterfeit knockoff products. But Apple has always been about paying more to get more. Steve Jobs used to say he never even cared if Apple achieved even a "10% market share" for personal computers. Because for him, it was about selling a superior product for the minority who were willing to pay more to have the best.

Now, the Tim Cook era Apple feels like, "Pay more because our brand is cool! If it's a few years old, you should just get rid of it and buy a new one because it probably doesn't look shiny and impressive anymore anyway."

Apple waffle on about the environment but their true colours shine through her

e ‘Apple is pushing back, saying that Talehspour bought his MacBook Pro in 2017, and used it without any issues for more than three years’ Just because 3 years is generally when it equipment has depreciated on a companies accounts is no reason to be happy that it lasted so long without a fault. Same crap with the keyboards. And we are going to see this issue with on board ram and storage failing, rendering machines unusable.

Apple need to offer long term support and not charge the earth for it, maybe then they will build systems that can work for years and when the time comes, users will gladly buy another from them.

 

[9927036]

Not sure where you’re getting that form of logic from? Not buying AppleCare is not going to entice Apple to fix problems. Also AppleCare isn’t just about covering manufacturing defects. There is such a thing as wear & tear. Plus sometimes there are failures in components Apple buys from outside sources such as a Samsung. All Apple can do is trust that Samsung is selling them quality and well-tested components. AppleCare also covers physical damage so that has nothing to do with faulty manufacturing.

By all means don’t buy AppleCare. If you think you’re punishing Apple think again when they slap a high repair cost on you.

Let me fix this for you. You mean when Apple charges extortionate prices for unrepairable devices.

 

[9927036]

But that still lies under manufacturing defects which is what warranties are designed to cover. Please tell me a list of laptop manufacturers that have zero issues with their products? The worst one is Lenovo. They are still putting out Thinkpads with warped screens. They will not fix the issue and people have been complaining for years. Piss poor of Lenovo but they are known to have the worst customer service but their computers are equally as expensive as Apple’s.
Even Tesla who makes $100k cars has been having manufacturing issues. It’s common otherwise warranties would never need to be included with products.

Did not happen when ThinkPad was an IBM product. IMHO IBM made a huge mistake is selling that division.

 

[9927036]

This is exactly my issue.... The idea it's "just fine" for any piece of hardware to catastrophically fail right outside the warranty period is insane. I might tolerate or expect that attitude from makers of cheap, counterfeit knockoff products. But Apple has always been about paying more to get more. Steve Jobs used to say he never even cared if Apple achieved even a "10% market share" for personal computers. Because for him, it was about selling a superior product for the minority who were willing to pay more to have the best.

Now, the Tim Cook era Apple feels like, "Pay more because our brand is cool! If it's a few years old, you should just get rid of it and buy a new one because it probably doesn't look shiny and impressive anymore anyway."

This does not sit well with Tim the social justice warrior and his very public views on the environment and renewable energy. Throw away your device after 3 years.

 

[H2SO4]

You can't prove it either.

Absolutely correct and I never for one minute suggested or said otherwise.
If you go back and read my first post on this subject......

But again, anybody with an ounce of common sense will know that all companies suffer quality issues from time to time, a lot of which are covered up.
Some are small issues and some are critical. Some are even potentailly life threatening.

For some guy to just poo poo the possibility that it might even be true to me just says fanboy.

 

[Synchromesh]

butterfly keyboard is the best keyboard ever made. Just because it has issues doesn't change the fact that it's the best typing experience on any notebook. You can bet that apple will re-introduce it someday or make something that feels exactly like it. That's what they are already trying to do with the current 2019/2020 macbook pro 16 inch

You have absolutely no clue what you're talking about, sorry. Butterfly keyboard sucked hard all over and the fact that it has issues is just the cherry on top of that entire suckage cake. Oh, and if you want the actual best keyboard on a laptop try a Thinkpad keyboard made before 2012 with original IBM design. By far the best keyboard of any laptop ever. Of course the Chinese took over and ruined it with their cheap ugly chiclet crap but that was expected.

 

[robertcoogan]

I remember this. Mine was repaired in late 2017 for this.