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Yep. Having seen the video explaining this issue (thanks Louis), it is hard to believe any experienced engineer did not know this would happen during the design phase. QA really not needed. Apple obviously had a process in place which denied decision-specific input from such folks. Hope they have changed their ways. As some have already noted, many companies will find different reasons why they go with obviously sub-par engineering. I sat in a good number of such meetings with Corporate Finance usually being the bad guy (but I suspect Ive had a big hand in Apple's malaise). Maybe someone will write a book in 20 years or so.
My guess is that since this was when Jony Ive lorded over almost all aspects of the design (both external and internal) that he said 'no' to anyone who brought it up and that was the end of the discussion.
Thankfully that 'form over function' moron is now long gone.
 
My 2017 had this happen about a week after I got it. They replaced the screen and top case if I remember correctly. It was free as it was very soon after I got it.
 
Apple used to be known for quality

Then Bean Counter Cook took controll and Macs have suffered ever since
 
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So here’s the perfect example. How many users were affected by this? Be prepared to prove it with factual data, not anecdotal hearsay. How many plaintiffs are there in this suit?

Second, the majority of posts here are accusing Apple of every kind of skullduggery possible. If Apple’s customer service is so bad why are sales and growth continuing to advance? Why did Apple sell more phones than Samsung last quarter? Is it because only stupid people buy Apple products? The bigger question is why those of you who think Apple is the personification of evil and Tim Cook is a crook, why are you still an Apple customer? And don't say its because they make great products as you have declared those products to be garbage now. And if you are not an Apple customer but joined just so you could trash Apple and throw shade at them then please be honest and admit it.

I don’t expect to get any rational replies but I had to ask anyway.
That's very shortsighted. There is a shop near me that routinely gets bad reviews, it sells pretty much exactly what one particular demographic in my town wants.
Despite the bad service they still give the place repeat business.
Their customer service is so bad yet there sales and growth are continuing to advance.
 
My cousin works at Apple HQ and he says rants are not allowed on Apple Support forums. They don’t delete posts asking for help but they said often people are ranting and it’s against their forum policy. To be honest I close my ears to rants too. People just want to mouth off loudly and don’t take any part of of the blame for certain issues such as when a customer cracks their own screen. They know it’s their fault but they rant on Apple Support forums and push all blame towards Apple just to get a free repair and honestly I can’t respect that type of behavior from customers. It causes the prices to hike up if they get away with it.
Can you tell your fictitious cousin that it wasn't a rant, it was a genuine complaint about one of their shoddy products.
 
Now judge is becoming techno savvy giving their opinion. I think they need to stay on other side where they belong and let the facts speak.
 
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Deleting all those threads on their forums about flexgate is soo shady on Apple’s part! Wow! Screams poor CS too! (Not something Apple is known for, thankfully)

This is actually a systemic and long-standing issue on the Apple forums! I remember this behavior going back as far as the early 2000's when enough people would start discussing an OS X bug or a hardware failure they were seeing that wasn't already part of an Apple "voluntary recall". Message threads on such topics would just vanish.

This "flexgate" display ribbon cable issue is very much a real thing, and the fact Apple redesigned the cable a bit longer on newer models shows they had knowledge it was an issue.

One of my best friends (who could barely afford it) went ahead and spent all of her savings on one of these Macbook Pros since she needed a "good laptop" for her job doing insurance sales. It developed this screen issue in less than a year's time, and she takes very good care of her electronics too. Not just slamming lids shut or throwing them around.... She had to pay for the repair on it at a local "Apple authorized service center" and only got refunded from Apple months later, when I mentioned the problem to her and told her to contact them about it.
 
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Apple should’ve been known to realise “every action is accountable”, even in USA. There’s something they just can’t get away with, no matter what.

I hope this case can get through and get Apple hurt, even just a tiny bit. Nothing is taken for granted, including customer loyalty, faith and trust.
 
I think this was good on Apple. Current Apple loyalist will understand that they were using it wrong. As a shareholder i see this as a win win.
 
Can you tell your fictitious cousin that it wasn't a rant, it was a genuine complaint about one of their shoddy products.
Firstly you don't need to call me a liar. Pretty horrible response to a forum member. SMH. Secondly handle your own problems with your Apple equipment. And are you speaking for all rants now? 🙄
 
So you’re saying as long as a company is not called out for it like the media loves to do to Apple then they should not be held accountable? Because it really sounds like you’re giving other companies a big pass.
Come on, dude.... That isn't what I am saying at all.

Not sure how you even came to that conclusion. Did you even read my post?
 
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Apple also knew they had a keyboard issue, and continued to sell Macs with that major design flaw.


You might be right, but it is very unethical.

Most companies might not be called out for it, but Apple might and they should be held accountable.

Come on, dude.... That isn't what I am saying at all.

Not sure how you even came to that conclusion. Did you even read my post?
I read your post. Did you even read your own post? Doesn't appear to be the case. What your post should've said is "All companies should be held accountable. Your post suggested otherwise. What your problem is YOU only know what YOU were trying to say. Your post comes across differently to people reading it. Why don't you have some humility and understand how your post is received and perceived rather than being so defensive?
 
I read your post. Did you even read your own post? Doesn't appear to be the case. What your post should've said is "All companies should be held accountable. Your post suggested otherwise. What your problem is YOU only know what YOU were trying to say. Your post comes across differently to people reading it. Why don't you have some humility and understand how your post is received and perceived rather than being so defensive?
Read it again in context to the post I was quoting.

To clarify, while many companies might do the unethical stuff all the time, many are small, insignificant, and not well known. A company as large and successful as Apple has a spot light on them, and won't be able to hide from their unethical behavior. If Apple is caught doing behavior as the article suggests, they should be held accountable.

What your post should've said is "All companies should be held accountable.
No, it was fine. If my post actually said what you suggested it is, it would have looked like this:

Most companies might not be called out for it, but Apple might and only Apple should be held accountable, while the other unethical companies are given a pass.
 
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"carried out stress tests and other procedures that would have alerted Apple to defects". and if the stress tests did not alert Apple to the "Problem"? How can a legal finding not be based on facts. How about entering the reports of the stress testing as evidence, did they show the problem? It is very common for actual problems to arise from factors not included in the stress test. Over extending the hinges, chemical exposures, thermal stresses. Admittedly, the test suite should cover all likely exposures, but if they didn't, then it was not known. Seriously, this judge is stretching things
I'm not an attorney, but I'm wondering if they needed to file the lawsuit first in order to get access to those internal documents through discovery.
 


In 2019, some customers of 2016 and 2017 MacBook Pro models began to notice an odd "stage lighting" effect that would impact their screen, potentially causing the laptop to be unusable. The odd occurrence resulted from a weak and fragile flex cable that can experience wear and tear with repeated opening and closing of the computer.

macbook-pro-flexgate.jpg

Image via MacRumors reader SourceSunToM

Now, two years later, a judge who's presiding over a case from a group of consumers accusing Apple of knowingly selling the laptops, despite the defect, says that Apple would have been alerted to the issue thanks to pre-release testing.

As reported in a paywalled report from Law360, Judge Edward Davila sided with the plaintiffs by agreeing that testing the laptops before their release would have informed Apple engineers of the issue. Hence, the company knowingly sold the laptops with the defect.
The plaintiff, Mahan Taleshpour, representing a larger group of consumers, says that Apple "continues to deny there was ever a defect in its display cables," and goes further to say that Apple attempted to cover any evidence of "Flexgate."

According to Talehspour, Apple deliberately deleted comments and threads from its Apple Support Community Forum, which often serves as a go-to place for crowdsourcing information on potential issues with Apple devices. Talehspour accues Apple of deleting comments that outlined "‌Flexgate‌" and the issues around the display. The judge says that if the accusation is true, it will act as further proof that Apple was aware of the issue.
Apple is pushing back, saying that Talehspour bought his MacBook Pro in 2017, and used it without any issues for more than three years until the case was filed. Apple also says that the allegation is based on false assumptions,not hard-ironed facts.

Specifically, Apple says that the idea that pre-release testing of the device would have alerted it to the issue is not accurate. Alexander Wheeler, an attorney for the case, says that the plaintiffs are "naturally pleased" with the judge's current stance on the issue and their decision to allow the case to move forward. Wheeler goes on to state the specifics of "Flexgate."
With the release of the MacBook Pro in 2018, Apple addressed the issue by adding a longer and seemingly stronger flex cable to the display, reducing the likelihood of wear and tear.

Article Link: Apple Knowingly Sold 2016-17 MacBook Pro Models With 'Flexgate' Display Defect, Judge Says
This article misconstrues what the judge ruled. This was a ruling on a motion to dismiss. At that stage of the case, the judge must accept that all the allegations in the complaint are true. What apple is arguing is that even if they were true, it would not be enough to establish a claim, so there is no point in continuing the case.

What the judge did here is say that ASSUMING that the allegations of testing were true and ASSUMING the allegations fo deleting forum posts were true, THEN there is enough basis to believe that Apple would have had knowledge of the defect and would therefore have knowingly sold a defective product.

It’s a very important ruling. But it does NOT establish any aspect of guilt on Apple’s part. It only means that the case is not being thrown out in its very initial stages.

(To put my response in context, about an hour ago I finished drafting a Motion to Dismiss that will be filed tomorrow in a class action case against a major computer component manufacturer alleging that it knowingly sold defective parts to consumers.)
 
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