My regular AirPods have an issue with cracking when making phone calls. I have had them replaced once and the replacement units have the same issue. My 2017-era AirPods do not have this problem. It is pretty annoying. Hopefully they launch a program for the regular AirPods as well, or they at least figure out how to fix it.
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Apple Launches AirPods Pro Service Program for Crackling/Static Problems and ANC Issues
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Same price as mine.
Is there any way to determine when a pair was manufactured. I'm just paranoid about getting old repair stock rather than the "Gen 2" as you call them.
This is just a PR way of saying they have a problem, Apple is never going to come out and say every AirPod Pro is faulty.
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This should help anyone identify when their AirPods Pros are from. I am curious to see if anyone has bought any this month, whether they have the issue and whether they were manufactured after the supposed "fix".
That's what I'd assume. Otherwise they'd just be getting a second wave of complaints a few months in the future with more issues. Lets hope they are smart enough to give units made recently.
They ran a diagnostic on it, but besides that, I didn’t see them really testing whether there was crackling sound or not. But their standard procedure should include a checking of symptoms.. probably since it was only the first day of the program so they were not very familiar with it.
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Both of my replacement AirPods Pro units are with “DC” as the 4th and 5th characters of the serial number.
Thanks for the reply. Hopefully, getting the new pair solves the problems.
Tips: going to Bluetooth setting, tap the (i) next to the name of the AirPods Pro, tap on the serial number. It will change to the serial number of the earbuds instead of the case.
Had both of mine replaced for similar issues. Looks like I might need them replaced again before the 2 years are up. Seen as they’ve only just fixed them now. Lucky they charge $250, so they can probably replace them 5 times before losing money.
Meanwhile I believe/fear I must wait 1 year in life cycle of each new Apple product to be on the save side and to escape any troubles with Genius Bar or Apple support by phone... 
I purchased 3 different sets of ear buds because my Air Pod pros stopped noise cancellation. In one of the iOs updates, Apple allowed individual Air pods to be in noise cancellation mode even if the other is not, mitigating the problem to some extent. But I have not been happy with the product which I purchased when it just came out.
Your experience is comparable to mine (in 2010 I turned away from Microsoft Windows and Office, especially Outlook) and turned fully to Apple – but I kept my clear view:
Apple is to prefer in comparison to the other brands in Macs, Mac Books or iPhones, BUT you must be very cautious and selective, which product you buy at which period of its life cycle, e.g. since 2015 I did not buy Mac Book or Mac Book Pro (keyboard, flexcable, loss of ESC and... also in Phones no iPhone 6 Plus because of display disease and...) – just bought Mac Book Air till 2017 and iMacs over the whole period, because of these many quality problems Apple revealed often late and worried customers... the best is to wait about 1 year and read the blogs
Glad to see they are finally handling this. I haven't yet noticed this issue... yet (though I'll admit, every time I see a post about this I wonder if I'm just missing it or something). The only issue I have had is my left stim doesn't always want to make the "click" noise so I have to squeeze it a couple times to get it to work. The right one works just fine.
When returning the defective AirPods in the box they supply, do you include the rubber tip or not?
The replacement includes all three tips (the medium on the AirPod and the small and large attached inside the folded cardboard). What do I have to return?
The replacement includes all three tips (the medium on the AirPod and the small and large attached inside the folded cardboard). What do I have to return?
I love my AirPods Pro for the convenience and the sound but goodness me have they been the most unreliable Apple product I've ever owned.
My BeatsX on the other hand, half the price and they just work. But they're not nearly as convenient.
My BeatsX on the other hand, half the price and they just work. But they're not nearly as convenient.
And they didn’t subtract that from the rebate amount on the credit card hold?
I didn’t think they’d want the tips, but the drawings include them, so I wasn’t sure whether not including them would cause Apple to charge me a few bucks.
I had one of my buds replaced (in person) in February for the crackling issue, and just yesterday noticed that the ANC was failing. I kept toggling it on and off, trying to see what was happening. So annoying.
I went to an Apple store 2 weeks ago about ANC and ear tip fit test failures and they told me to go fly a kite...
Took about an hour of being handed off to different reps (most weren’t aware of the new program) today on live chat but they are finally sending replacements.
They tried to charge me for out of warranty repair once and then said I wasn’t eligible and eventually said (quote) “It appears your AirPods were manufactured in October not before October like the repair program specifies.” Had to explain to them that it was for 2020, not 2019...
Oof, how far Apple support has fallen.
Took about an hour of being handed off to different reps (most weren’t aware of the new program) today on live chat but they are finally sending replacements.
They tried to charge me for out of warranty repair once and then said I wasn’t eligible and eventually said (quote) “It appears your AirPods were manufactured in October not before October like the repair program specifies.” Had to explain to them that it was for 2020, not 2019...
Oof, how far Apple support has fallen.