If you have AirPods Pro you’re eligible regardless of AppleCare or not.
I was given the option for mail in replacements. They said I could either go into the store or do a mail in, but that required having a hold on my CC for $180 until they got my old pair. It only took four days for me to get the new pair and have the hold removed.
Have you tried just saying "I want to speak with an agent", that was the first thing I said. Then it had me pick which device I was inquiring about and I was chatting with a real person in 5 minutes.
as a poor person i can't stand it. they admit the product is defective but the wealthiest corporation ever in history needs me to lend them money and then they get to decide behind closed doors whether or not i was lying. not to mention we're in a pandemic and i'm sending them used earbuds.
That's not it at all - the express replacement program always involves a hold on your credit card. You aren't actually charged for it, the hold just stays pending until you send your old one in. Otherwise people could just get free product sent to them? That just doesn't make sense. It is quite an easy procedure - you just mail in your old ones and the hold is released and you won't be charged a cent.
Check out my post a few above (#155 & 157) - you can also do express replacement if you don't want to go to the store.
Finally finished the express option. Temporary charge of $195 and only need to send the pods back.
I don’t understand why people were/are having issues like that. I have never had to go through such rigorous questions or processes when reaching out to support. The whole chat conversation both times I had to replace them (within the last two weeks) lasted maybe 5 minutes or so before I got the email confirming the replacement part. The second time was quicker because I already knew what they were going to ask and suggest (description of issue, serial#, troubleshooting steps taken) so I copy and pasted everything from the first time. Even referencing their own support documents.
They send you replacements and you use the same packaging to mail in the old ones, it will come with a pre-paid label, generally for FedEx in the United States, though it varies, I'm sure. Then you can set up a pick up from the courier, drop it in a drop box, or take it to a courier store (probably the best option to get a receipt of mailing it out if that matters to you).
Thanks.
I would go through Apple in this particular case, as that will guarantee it's new stock without the issue.
How much was the hold?
£170.
