It will be interesting to see if Apple really has fixed the failing ear test problem. I had believed for a long time it was a design flaw, that the microphone position allows it to get blocked up with ear wax.
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Apple Launches AirPods Pro Service Program for Crackling/Static Problems and ANC Issues
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Ah, the days of "it just works..." are but a fading memory. RIP Steve Jobs
I think the comment was more about the continuously declining quality control in design and manufacturing.
Less than 5 years with these non-replaceable-battery headphones. Once that battery is dead, it's dead.
I bought mine exactly one year ago so they were still under warranty, but I just did a chat with Apple support and a new pair is on the way to me. Whole process was only perhaps 15 minutes.
(I should have dealt with them long ago when I first noticed NC was way worse, but only just got around to it last night as they were nearing one year old - and coincidentally they just started up this replacement program at exactly the same time. So you can all thank me.)
(I should have dealt with them long ago when I first noticed NC was way worse, but only just got around to it last night as they were nearing one year old - and coincidentally they just started up this replacement program at exactly the same time. So you can all thank me.)
You can do mail-in service... they overnight the replacements, but they put a hold on your card until you send back the faulty ones. Once they’ve received the faulty ones, they will remove the hold after determining if the swap is covered or not. You don’t even have to get on the phone with anyone. You can do it all through support chat.
I made that realization after my first gen lasted barely over 2 years. I almost didn’t get the Pros, but I figured with the AppleCare this time around, I could replace them right before 2 years and make that set last another 2 years. Now that I’ve gotten both replaced after a year because of this issue, I’m not sure if that plan will hold up as well. I guess I might still be able to get the case replaced if the battery is beaten, which I’m sure it will be.
Wait, they included the other sizes? I didn’t see any others in any of the three replacement boxes I received or else I would have assumed to keep them. I didn’t want the medium ones since I use the small ones so I sent them back.
I just did the return thing and the person told me specifically not to include the tips. So there shouldn't be any charge.
I think I have ANC issue since a long time but how can I gauge that? I know that using some Bose in the past the sound was completely clean and no background whatsoever . With the AirPods I can hear background, soft but I can hear it. Is this correct?
Hah. They replaced mine back in late August for this issue. What’s funny is they replaced the wrong one and then sent me the other so I got a new set. Hopefully these are fixed enough.
I had each replaced under warranty because I two different issues, left had a clicking sound when there was motion or if I touched it when ANC is turned on. (Loose internal mike?) When I got the replacement, I noticed the whistle sound when I touched the other old one does not occur with the replacement. I had the other one replaced at the Apple Store and decided to get Applecare due to my problems To be safe. Now both was before Oct., so they will be replaced even without AppleCare if it occurs again.
If you have a problem, describe it and it would be replaced regardless of this service program if it is still under warranty. If you don’t have this problem yet, you will be covered when it occurs in the future. You can‘t get replaced just because of this program. Just remember if you hear a irritating sound with motion or touching it clicking or squeal, then you have problem.
That is normal, the ANC issue I had, I believe, is a loose or bad mic. One, I believe was loose, had a clicking sound from it moving inside. If I turn ANC or Ambient off, which no longer uses the mic, the noise went away. I also had a squealing sound when applying pressure near the mic which the other one was replaced, at a different time.
Originally, I only had one replaced, my son said there was one advantage of having one replaced. The battery life was slightly shorter on one. It would die slightly sooner than the newer one. This comes handy when on a call, he takes the dead one and charges it while still on the call with the other, then swap it, I rather have both new. But since they wouldn’t replace both for him, he sees a strange but useful advantage.
Both the left and right side had the thumping/rumbling noise for me. Happened whenever when I moved my head around, was very annoying. On my third set right now and it's starting to come back again. I hope Apple has somehow finally fixed this in a new hardware revision or something.
Must be a new hardware version? I will be making use of this for sure. It was something that seemed to get worse.
I’ve not been able to achieve Earfit for a while, even with the largest tips, and the noise cancellation is practically non-existent. I’m assuming I have this issue and yesterday managed to arrange a Genius Bar appointment today at Newcastle’s Eldon Square store (well timed with a new lockdown coming).
When you return the AirPods, they don’t want the rubberized Tips. They’re going to dispose of them anyway, because of the sanitary precautions that they can’t reuse them. Believe me, Apple strictly wants the AirPods. It’s no different when you send the Apple Watch in for repair/replacement, they don’t want the watchband, they want just the watch itself.
But this is amazing! My right earpod have begun making distracting and fairly loud clicking sounds when in ANC/transparent mode when I walk around or eat fx. Super annoying. Can’t even use my left because I am hearing impaired.
are they charging you $197 for the diy placeholder charge on your card for just the two airpods via the diy service?
