Smart thinking Apple! Well done.
The great thing about the Apple community/eco system is that there is so much information available to all of us to make life easier.
Considering a lot of people have difficulty with even the simplest tasks (the not so tech savvy people), providing them with an abundance of instructions, information and resources such as forums encourages them to gravitate to Apple as they know they can keep their life simple and stress free. Which is something we all want in our busy if not hectic lifestyles.
People always gravitate to that which is simple and uncomplicated. Apple are aware of that. Apple not only look after existing customers but also prospective customers.

