Yes the famous chin at the bottom touted as an expensive and difficult (yet, elegant) process of manufacturing.....I won't be surprised if this is causing the issue...
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Apple Launches iPhone X Display Module Replacement Program to Address Touch Issues
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Yes the famous chin at the bottom touted as an expensive and difficult (yet, elegant) process of manufacturing.....I won't be surprised if this is causing the issue...
I went into the store yesterday and they replaced my device for free, mainly because the camera was cracked lol
If they post a database of all the affected phones then they are effectively posting a recall. I don't think Apple wants to post a recall. That will negatively affect their bottom line.
I have a 2016 MacBook Pro with the defective butterfly keyboard that will fail. Well mine hasn't failed yet, so I cannot take it to the Apple Store to get the keyboard fixed even though I know it will fail in the future.
I find this interesting now 2-3 months ago I returned my X because there was a spot on the camera and when I got it back they said they replaced the touchscreen as diagnostics detected issues with it. They also replaced the cpu and gave me a new serial # which I wasnt happy about (its not the phone I purchased which I had heart for, and there were minor cosmetic imperfections on the replacement unit) but I now I think they made the cpu issue up simply to replace my phone without telling me (model # is a refurb unit.)
Anyways, I never detected or noticed issues with my screen but they said they did so this probably has been an issue that has been going on for a while and they swapped my phone so I dont have any potential issues.
Anyways, I never detected or noticed issues with my screen but they said they did so this probably has been an issue that has been going on for a while and they swapped my phone so I dont have any potential issues.
I totally share the same thought with this. I don't want a replacement device because it has a serial number that starts with F and if I were to ever sell it, the resale value will drop because it's not a brand new out of factory device but a refurbished device. The last time I brought my ip6 to get the battery replaced, they ****ed it up and gave me a replacement device and the replacement device have this loose component in the camera where you can hear it clicks everytime you shake the device.
I tried to get it replaced / service but they said since it doesn't affect the picture taken, they won't replace it and that it is normal. Really makes you think if their QA is even up to standard. I paid a premium price for this, I want a new device, not some refurbished crap.
They don't have their own QA. They outsource all their manufacturing. For comparison, Samsung outsources manufacturing only for their cheap phones.
I've definitely have an issue once a week or so when my X was unresponsive to touches for a few seconds, but I've always assumed it was software related. Usually the issue would resolve itself a few seconds later. Sometimes it lasts for a few minutes, and it becomes a pain to try to figure out how to reset the phone. I remember the hard reset being unresponsive during these situations.
Sigh, I was planning on getting my battery replaced before the end of the year, so I might as well make a Genius Bar appointment to get the screen replaced as well
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Sigh, I was planning on getting my battery replaced before the end of the year, so I might as well make a Genius Bar appointment to get the screen replaced as well
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This is the most frequent situation where I have this issue too. Is that what this display replacement program addresses, or is that a software issue? Trying to decide if it's worth it to try to get the screen replaced or not.
Why are 6 plus owners still having to pay $150 for their flawed design, though?
Back up data? Are they fixing a component (doubtful) or replacing the unit with a refurb one (more likely)?
Apple today announced a new display replacement program for the iPhone X, which will see the company replacing iPhone X displays that exhibit touch issues.
According to Apple, some iPhone X displays can experience problems with responsiveness due to a display module component that can fail. Affected devices have a display or part of a display that does not respond to touch or responds intermittently, or a display that reacts without being touched at all.
Apple says that customers experiencing this issue can get a replacement display module from an Apple retail store or Apple Authorized Service Provider at no cost.
There is no serial number check nor specific time period that outlines when affected devices were sold, so presumably this display component failure can impact any iPhone X device. Complaints about ghost touches and displays that fail to respond to touch have been circulating on the MacRumors forums for several months now, dating back to when the iPhone X was first released.
iPhone X users with a display that has these symptoms should visit an Apple retail store location, find an Apple Authorized Service Provider, or contact Apple Support to arrange mail-in service to get a replacement.
Apple recommends customers back up their iPhones to iTunes or iCloud before pursuing repair, and the company warns that other damage, such as a cracked screen, may need to be addressed before the display repair can be completed.
This Apple program does not extend the standard warranty coverage of the iPhone X, and repairs may be restricted or limited to the original country of purchase. The program covers affected iPhone X devices for three years after the first retail sale of the unit.
Apple says that if customers affected by this issue already paid for a repair, they can contact Apple Support for a refund.
Article Link: Apple Launches iPhone X Display Module Replacement Program to Address Touch Issues
So we agree the magical aftercare is the same as everyone’s else’s...hardly the ringing endorsement then. Everything Apple is expensive...before, during and after purchase....and mostly very inconvenient.
Of course. But Samsung made the display, didn't they?Surely this can't be right? Doesn't everything made by Apple 'Just Work'?
The norm how its done now:
Apple releases new iPhones, then addresses program of previous one.
That's permanently baked into my mind.
They do, but its what happens when Apple can't do it all themselves,... They lack the expertise, so they gotta trust others. But it's always "someone else's' fault.
Apple releases new iPhones, then addresses program of previous one.
That's permanently baked into my mind.
Of course. But Samsung made the display, didn't they?
They do, but its what happens when Apple can't do it all themselves,... They lack the expertise, so they gotta trust others. But it's always "someone else's' fault.
I've had this issue on my iPhone 6 from time to time. Most notably on iOS 12.0. The issue seemed to resolve with iOS 12.1.
No we don’t agree at all. I can’t just walk anywhere in the world into say a Samsung or Nokia or Microsoft or Dell or Lenovo shop and get my product serviced, repaired or swapped out like that. The experience is nothing like the same as everyone else’s.
I had this issue for months which Apple claimed was just a software issue. They made me reset my iPhone X and restore as a new device but I still had this issue. They then replaced the screen for free as it was still under warranty but it was the most annoying failure of a iPhonne I've ever had. Especially when you'd want to take a quick photo and the screen is frozen! I had a feeling it was a hardware issue but I kept suffering with it in the hope that a new software update would fix it.
Can I ask whether this is no questions asked (or do you have to reproduce the issue in store)?
Secondly , is it the entire display that gets replaced or just the touch module? Because I have always had issues with the display (not at all bright for an OLED or compared to every other iPhone X) which Apple have always denied
Secondly , is it the entire display that gets replaced or just the touch module? Because I have always had issues with the display (not at all bright for an OLED or compared to every other iPhone X) which Apple have always denied
I screen recorded some ghost touches, although the repair place I took it too said it wasn't necessary, that they knew of the problem which was common and would be able to help.
Interesting. I had my original screen replaced maybe 2 months ago, but that was due to a bad pixel that had been present since I purchased it. However, it had JUST started experiencing (like, maybe 4 times) something like this, which was the thing that motivated me to finally take the time to take it in.
are they requiring to see the device mimic the phantom touches or non-responsive in front of the genius? are you able to just tell them it's having the issues noted and they'll replace it? No apple store near me but will either go to Best Buy or mail it to Apple for repair because i have had this issue.