Apple Launches iPhone X Display Module Replacement Program to Address Touch Issues

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Nov 9, 2018.

  1. MacRumors macrumors bot

    MacRumors

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    #1
    [​IMG]


    Apple today announced a new display replacement program for the iPhone X, which will see the company replacing iPhone X displays that exhibit touch issues.

    According to Apple, some iPhone X displays can experience problems with responsiveness due to a display module component that can fail. Affected devices have a display or part of a display that does not respond to touch or responds intermittently, or a display that reacts without being touched at all.

    [​IMG]

    Apple says that customers experiencing this issue can get a replacement display module from an Apple retail store or Apple Authorized Service Provider at no cost.

    There is no serial number check nor specific time period that outlines when affected devices were sold, so presumably this display component failure can impact any iPhone X device. Complaints about ghost touches and displays that fail to respond to touch have been circulating on the MacRumors forums for several months now, dating back to when the iPhone X was first released.

    iPhone X users with a display that has these symptoms should visit an Apple retail store location, find an Apple Authorized Service Provider, or contact Apple Support to arrange mail-in service to get a replacement.

    Apple recommends customers back up their iPhones to iTunes or iCloud before pursuing repair, and the company warns that other damage, such as a cracked screen, may need to be addressed before the display repair can be completed.

    This Apple program does not extend the standard warranty coverage of the iPhone X, and repairs may be restricted or limited to the original country of purchase. The program covers affected iPhone X devices for three years after the first retail sale of the unit.

    Apple says that if customers affected by this issue already paid for a repair, they can contact Apple Support for a refund.

    Article Link: Apple Launches iPhone X Display Module Replacement Program to Address Touch Issues
     
  2. 840quadra Moderator

    840quadra

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    #2
    This is appreciated!

    Will be bringing in my moms iPhone soon, been having odd issues that seem to be related to this. She really loves that device otherwise.
     
  3. bassjunky macrumors regular

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    Texas
    #3
    Nice, I’ve had my screen go erratic without touching it many times. Usually turning the display off then on will fix it for a while, but sometimes it comes right back within minutes. Oddly, it hasn’t don’t this in a couple of weeks, but I’ll schedule an appt. anyway.
     
  4. pweicks macrumors regular

    pweicks

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    #4
    I was just posting a comment on another article and had the backspace button on my X quit working. First time that’s happened. I’ve never thought of it before, but now that I am, I definitely have had issues before with the screen being unresponsive to touch as if the device is frozen, which is actually what I assumed the issue was, rather than a loss of touch sensitivity. I’ve had times where the swipe up to go home gesture didn’t even work, which really got me worried. Seems to just start working again after several seconds. It actually seems that the loss of touch sensitivity has typically been more towards the bottom of the screen when it does happen. Anyone else having these issues? I got mine last year on launch day. Have people who recently bought their X been having these issues as well or was it just earlier units? Geez... my backspace button stopped working again while I was posting this comment as well. Macrumors...? Are you breaking my backspace button? Or do I really need a new display?
    --- Post Merged, Nov 9, 2018 ---
    I think I’ve had the same issues and also feel like shutting the screen off and back on seems to fix it temporarily.
     
  5. martyjmclean, Nov 9, 2018
    Last edited: Nov 9, 2018

    martyjmclean macrumors 6502

    martyjmclean

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    #5
    I've had this problem a few times on my phone, where parts of the display would be unresponsive and there was nothing I could do but to wait.
    Edit: booked an appt for 12/11/18.
     
  6. pweicks macrumors regular

    pweicks

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    #6
    Yep, same here.
     
  7. keysofanxiety macrumors G3

    keysofanxiety

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    Nov 23, 2011
    #7
    Oh man this has happened to me loads of times with 8 ball pool, the cueball won’t do anything when pressing it, so you couldn’t apply spin.

    I just thought it was due to some hack programming of a cancerous pay-to-win game but maybe I’m wrong.
     
  8. FRVES, Nov 9, 2018
    Last edited: Nov 13, 2018

    FRVES macrumors member

    FRVES

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    #8
    Yes, there are some touch issues with my iPhone X. I will schedule an appointment.

    Appointment on 11/10/18, will advise of results.

    Waiting on the installation of a new display. All other functions passed Apple diagnostics test.

    New display installed on 11/10/18. Just under 3 hours wait time. No charge repair.
     
  9. Bamff, Nov 9, 2018
    Last edited: Nov 9, 2018

    Bamff macrumors regular

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    #9
    I’ve had recent issues when I’ve tried tap to wake and it wouldn’t respond after multiple attempts, and being on webpages as well, tapping on links and images and not responding as well.

    “According to Apple, some iPhone X displays can experience problems with responsiveness due to a display module component that can fail. Affected devices have a display or part of a display that does not respond to touch or responds intermittently, or a display that reacts without being touched at all.“

    My question is how would Apple know if ones device is affected if the symptoms are not recreated while one is at the genius appointment for the issue?

    Also, I’ve read in other posts that the iPad Pro 12.9 2nd gen specifically has similar issues, as I do on that device as well.
     
  10. thadoggfather macrumors G4

    thadoggfather

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    #10
    Makes you
    Wonder why they didn't extend this courtesy to 6 touch disease or whatever it's being coined and made them shell out for out of pocket replacements
     
  11. xero9 macrumors 6502a

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    Nov 7, 2006
    #11
    Mine does this and I always thought it was somehow my case.

    I’m scared to bring it in though because I had my 6s replaced under warranty and the replacement was a total piece of ****. I had to take it back again and even the new replacement had a dead pixel when taking videos.

    I spent $1,700 CAD on this thing.. they should just give me a brand new phone.
     
  12. pweicks macrumors regular

    pweicks

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    #12
    Wow, I just realized why Apple gave us the ability to add a second face to Face ID. Now I can scan my face while I’m laying sideways in bed with my face getting smashed and smeared resting on my palm hahaha now I really want to try this.
     
  13. inter4ever, Nov 9, 2018
    Last edited: Nov 9, 2018

    inter4ever macrumors newbie

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    #13
    Didn’t know that was added! The way I worked around so far was to have the phone at an angle. With some training it became really good. Will still give this a try.

    EDIT: just tried it and works perfectly!
     
  14. dilbert99 macrumors 68020

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    #14
    I'm sure this will become some sort of meme with moisture sensors playing a part
     
  15. jona2125 macrumors 6502a

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    #15
    It's crazy to me that it's taken this long for them to accept this was a problem. Their own store employees acknowledged this issue since the spring.
     
  16. JulesK macrumors 6502

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    #16
    Interesting. For those with problems, is it app-dependent? I've noticed that my X tends to freeze much more frequently recently, almost always when using Safari. You can tap the screen/webpage all you want, but nothing happens. That said, I think I'm usually able to exit the app by swiping up, so sounds like software, and not hardware. Be interesting to see if it gets worse, but good to hear that I'm covered for 2 more years if it is the display.
     
  17. magicschoolbus macrumors 65816

    magicschoolbus

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    #17
    Can’t say I have experienced this on my X, but good to know if I do.. I’ll be able to bring it in. Especially as the device begins to age. I plan on keeping this for a long time
     
  18. dilbert99 macrumors 68020

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    #18
    Apple only likes giving people second hand phones so that they can make even more profits.

    And before the fans go wild, yes the device is technically second hand if it were previously purchased. No amount of replacing a battery or xyz negated that FACT.

    In other news, might be going shopping for an iPhone today...
     
  19. SteveJUAE macrumors 68020

    SteveJUAE

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    #19
    This is a worrying defect if it can happen to any one at any time, just seems to be happening far too often of late with Apple products :rolleyes:
     
  20. theonekcrow macrumors 6502a

    theonekcrow

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    Indiana
    #20
    I had this issue happen to me. Thankfully, it was covered under warranty. Good to see them finally acknowledge this issue though
     
  21. SuperMarioKart macrumors member

    Joined:
    Sep 9, 2015
    #21
    This has happened on every iPhone I’ve ever owned at one point or another. It usually happens once for a few seconds every couple days. It’s either a software issue or the touch IC. It doesn’t bother me unless it starts happening every day.
     
  22. JPack macrumors 68040

    JPack

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    #22
    This is right after iPhone X warranties have begun to expire. Apple must have been preparing this service campaign for a while now.
     
  23. Lexdexia macrumors regular

    Lexdexia

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    #23
    Can't wait to see "some" iPhone XS/XS Max and XR models start having "issues" around the same time next year after iPhone XI comes out
     
  24. SteveJUAE macrumors 68020

    SteveJUAE

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    #24
    Yep sort of, you know that last best ever yet turned out to be not so best so buy this years one
     
  25. ssl0408 macrumors 65816

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    New York
    #25
    I tend to have this issue with tap to wake.
     

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