Apple Launches iSight Camera Replacement Program for iPhone 6 Plus

[MacRumors]

Apple today launched an iSight Camera replacement program for the iPhone 6 Plus, which will see the company replacing the camera module in a small percentage of iPhone 6 Plus devices that have a faulty rear-facing camera.

According to a new support page dedicated to the replacement program, some iPhone 6 Plus units that were sold between September of 2014 and January of 2015 could have a component that can fail and cause photos to look blurry.

iPhone 6 Plus units that are producing blurry photos and have an eligible serial number will get their cameras replaced from Apple at no charge. Replacement units can be obtained through Apple's online support team, an Apple retail store, or an Apple Authorized Service Provider.

iPhone 6 Plus users have been complaining of blurry photos since shortly after the device first launched in September of 2014. As outlined in various reports, the issue prevents the camera from focusing and could be related to the Optical Image Stabilization in the larger-screened device. The iPhone 6, which does not have Optical Image Stabilization, is not affected.

Example of blurry photo from faulty iPhone 6 Plus camera, from Apple's Support Forums​

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Apple recommends that affected users prepare for the replacement process by backing up their data to iTunes or iCloud. Apple also warns that iPhone 6 Plus units with damage like a cracked screen will need to have those issues solved before the camera can be replaced as the damage could impair the camera replacement process.

The iSight Camera Replacement Program will cover iPhone 6 Plus iSight cameras for three years after the first retail sale of the unit.

Article Link: Apple Launches iSight Camera Replacement Program for iPhone 6 Plus

 

[vdgroodt]

The 5 had the battery and the power button, 6 had the moving front cam, 6 plus iSight, when will this stop ?

 

[Kevsta26]

My phone is eligible for this, but I don't have any problems with my camera and I don't want them to scratch or damage my phone while repairing it.

 

[vdgroodt]

With my 2 iPhones i got them all

 

[vdgroodt]

My phone is eligible for this, but I don't have any problems with my camera and I don't want them to scratch or damage my phone while repairing it.

Chances exist that you wil get a completely new iPhone instead of just new part

 

[musika]

What about all of the iPhone 6s that have front-facing cameras sliding out of place? Literally every Apple Store I've been to has at least one iP6 with a problemed FaceTime camera.

I've never been more glad that I kept an older iPhone (the 5s). This model isn't a flop by any means, but I do think its design will looked back on poorly in future years.

 

[Prof.]

My iPhone 6 Plus is eligible.

 

[JustMadeThisNameUp]

The 5 had the battery and the power button, 6 had the moving front cam, 6 plus iSight, when will this stop ?

What's the moving front cam issue?

 

[batting1000]

Chances exist that you wil get a completely new iPhone instead of just new part

It's an iSight camera replacement program, not a device replacement program.

 

[Kevsta26]

Chances exist that you wil get a completely new iPhone instead of just new part

Possibly, but who's to say that new iPhone won't have more problems like scratches or dead pixels? I've had a lot of issues in the past.

 

[yaboyac29]

i "think" mine is okay but maybe i'm just so used to it that i don't notice the blur (unless it's obvious).

anyone on here have pictures to show how blurry it actually gets?

i guess i'll go in and get it repaired since it's free.

 

[JustMadeThisNameUp]

What about all of the iPhone 6s that have front-facing cameras sliding out of place? Literally every Apple Store I've been to has at least one iP6 with a problemed FaceTime camera.

I've never been more glad that I kept an older iPhone (the 5s). This model isn't a foot by any means, but I do think its design will looked back on poorly in future years.

Well, these issues are evident on any phone. The difference is Apple will fix the issue.

I bought my first MacBook last year for school because I knew if I ever had any problems I could just mail it in to Apple versus an Asus laptop that if ever wavered I'd have to send overseas.

 

[sniffies]

Apple, stop using the word iSight already. What are you, eye & ear infirmary or something?

RIP:
iWeb
iSight
iSync
iDVD
iDisk
iWatch
...

 

[brentsg]

Mine is eligible, but it's working fine.

 

[Rdejesus486]

I'm going to take it in, hopefully they mess it up beyond repair and have to give me a new phone.

 

[macnerd77]

Had mine replaced 4 months ago. They did not replace the phone. They opened it up and just replaced the camera. Took about an hour.

 

[MattJessop]

Odd! I had this issue in November with my 6 plus, Apple geniuses took it away for an hour and replaced the camera unit. I figured it was a standard Apple replacement service back then.

 

[Appl3FTW]

I have the 6 plus eligible. Should I get a new one?

 

[farewelwilliams]

checking even though i have no problems because I don't know...

 

[WilliamG]

I suspect pretty much anyone who bought an iPhone 6 Plus between these months is eligible. It's always a "small number affected," because the number of units sold between September 2014 and January 2015 IS small compared to the rest of the year - as a percentage. Let me go check my phone...

Yep, eligible to be fixed. No surprise. I suspect this "small number" is many, MANY millions of iPhone 6 Plus units.

 

[jdoll021]

The FaceTime camera on my 5S is foggy. Can I get a replacement for that?

 

[TC400]

Mine is eligible but takes perfect pictures! But good to know this will be taken care of if something does happen.

 

[thalazy]

Mine is not eligible. Must mean mine was already fixed. I checked as I have a replacement phone and wanted to know if I was eligible.

 

[miniyou64]

Macrumors just takes someone's photo off of Apples support forum and reposts?

 

[docal97]

So I guess they are repairing the phones in-house rather than replacing them with new units?