Apple Launches iSight Camera Replacement Program for iPhone 6 Plus

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Apr 12, 2001
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Apple today launched an iSight Camera replacement program for the iPhone 6 Plus, which will see the company replacing the camera module in a small percentage of iPhone 6 Plus devices that have a faulty rear-facing camera.

According to a new support page dedicated to the replacement program, some iPhone 6 Plus units that were sold between September of 2014 and January of 2015 could have a component that can fail and cause photos to look blurry.

iPhone 6 Plus units that are producing blurry photos and have an eligible serial number will get their cameras replaced from Apple at no charge. Replacement units can be obtained through Apple's online support team, an Apple retail store, or an Apple Authorized Service Provider.

iPhone 6 Plus users have been complaining of blurry photos since shortly after the device first launched in September of 2014. As outlined in various reports, the issue prevents the camera from focusing and could be related to the Optical Image Stabilization in the larger-screened device. The iPhone 6, which does not have Optical Image Stabilization, is not affected.

Example of blurry photo from faulty iPhone 6 Plus camera, from Apple's Support Forums

Apple recommends that affected users prepare for the replacement process by backing up their data to iTunes or iCloud. Apple also warns that iPhone 6 Plus units with damage like a cracked screen will need to have those issues solved before the camera can be replaced as the damage could impair the camera replacement process.

The iSight Camera Replacement Program will cover iPhone 6 Plus iSight cameras for three years after the first retail sale of the unit.

Article Link: Apple Launches iSight Camera Replacement Program for iPhone 6 Plus
 

musika

macrumors 65816
Sep 2, 2010
1,279
438
New York
What about all of the iPhone 6s that have front-facing cameras sliding out of place? Literally every Apple Store I've been to has at least one iP6 with a problemed FaceTime camera.

I've never been more glad that I kept an older iPhone (the 5s). This model isn't a flop by any means, but I do think its design will looked back on poorly in future years.
 
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yaboyac29

macrumors 6502a
Sep 24, 2014
651
465
i "think" mine is okay but maybe i'm just so used to it that i don't notice the blur (unless it's obvious).

anyone on here have pictures to show how blurry it actually gets?

i guess i'll go in and get it repaired since it's free.
 

JustMadeThisNameUp

macrumors regular
Jun 15, 2015
158
59
What about all of the iPhone 6s that have front-facing cameras sliding out of place? Literally every Apple Store I've been to has at least one iP6 with a problemed FaceTime camera.

I've never been more glad that I kept an older iPhone (the 5s). This model isn't a foot by any means, but I do think its design will looked back on poorly in future years.

Well, these issues are evident on any phone. The difference is Apple will fix the issue.

I bought my first MacBook last year for school because I knew if I ever had any problems I could just mail it in to Apple versus an Asus laptop that if ever wavered I'd have to send overseas.
 
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MattJessop

macrumors regular
Apr 24, 2007
215
42
Manchester, UK
Odd! I had this issue in November with my 6 plus, Apple geniuses took it away for an hour and replaced the camera unit. I figured it was a standard Apple replacement service back then.
 

WilliamG

macrumors G3
Mar 29, 2008
8,990
2,401
Seattle
I suspect pretty much anyone who bought an iPhone 6 Plus between these months is eligible. It's always a "small number affected," because the number of units sold between September 2014 and January 2015 IS small compared to the rest of the year - as a percentage. Let me go check my phone...

Yep, eligible to be fixed. No surprise. I suspect this "small number" is many, MANY millions of iPhone 6 Plus units.
 
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