A "very small percentage" that Apple didn't discover between October 2020 to April 2021.
Right.
Right.
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Apple Launches 'No Sound' Repair Program for iPhone 12 and 12 Pro Models
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Respectfully, America isn't like the rest of the world. In America, if you can't afford an iPhone you can sign a contract and get a payment plan for one. That's called freedom. In a developing country, if you can't afford an iPhone you just don't buy one.
Thanks to the magic of freedom, I have a house, a car, an education, a phone, sets of furniture, computers - none of which I can technically "afford". But as long as I keep my job, the economy does well, and I don't have any emergencies or health issues or unplanned events, I get to "have" them. And if that isn't happiness, what is?
So anyway maybe this 2 year repair plan is just designed for the discerning American consumer
So you're saying Apple, who is selling the iPhones internationally (at a markup) is only providing a service for a failed component that affects iPhones worldwide with a US-centric policy ?
The likelihood of me buying Apple products keep decreasing by the day.
The repair program is a marketing trick for Apple to avoid actual recalls. The thing is, they used to offer reasonable length of time for the programs (eg. 4 years) to cover customers having the issue down the road way beyond the typical warranty and Applecare coverage. Made sense since Apple supports the software for at least 5 years or so. But 2 years?
Somebody at Apple is really penny pinching. Or it's their "new style" of planned obsolescence.
Sounds like you have the wrong perspective. Be thankful a company identifies an issue you “could” “potentially” have, they extend the part warranty for an additional two years. They aren’t obligated to do that. If you don’t have an issue, why complain.
I just switched from Samsung. Go give it a try and see how it works. You’ll cry to come back…
So a company doesn't have any obligation if they know they put a failing component inside their premium products?
You should be asking a payroll from Tim Cook.
I have an S21 as my primary driver and just switch my Windows laptop to a Samsung Galaxy Tab. In fact, typing on it right now. At least they are not costing me an arm and a leg.
What Apple and others do not understand that world wide many people have bought these phones for their "premium" quality at $700+ prices, but once they have this defect there is recall/repair program in their country. The best they can do is ship it to USA and pay for shipping back which will set them back an expected $100-200 to fix a problem they did not cause.
Meanwhile it will take a a week for the for phone to ship, sometime until they fix it, and a week for it to get back which could lead for them to stay phone less for a month's time at best.
Think of people in Kenya, Ukrain, Sri Lanka, and Honduras.
Meanwhile it will take a a week for the for phone to ship, sometime until they fix it, and a week for it to get back which could lead for them to stay phone less for a month's time at best.
Think of people in Kenya, Ukrain, Sri Lanka, and Honduras.
With Apple, a very small number, might mean every iPhone 12.
I have the Pro Max and mini. I wonder if there has been any reports of it on those too, despite it right now be limited to the regular 12?
I have the Pro Max and mini. I wonder if there has been any reports of it on those too, despite it right now be limited to the regular 12?
Coming from a 6 Plus with Touch Disease to an iPhone 7 with Loop Disease, then an iPhone 12 with Sound Disease — these things should have been vaccinated before leaving the factory.
I mean nobody can really know how corporate policy is made, myself included. Have you considered lobbying your country's government to make it easier to borrow against your future like we've done in America? Financing everything (car, house, phones, computers, education, furniture, groceries, everything) is a great lifestyle and makes a lot of sense and is very safe and beneficial as long as nothing goes wrong
The iPhone 12 series has now sold over 100 million units and powered the first iPhone sales super-cycle since the launch of the iPhone 6, according to Counterpoint Research.
There was a story on Macrumors.com in June about the iPhone 12 sales.
Apple planned $1.3 Billion on service cost in China alone. Maybe the same amount for Europe, USA and Australia idk. Imagine those 5 billion can be saved.
This is the staple of capitalism ignoring customers and only appealing stakeholders. Honestly, apple should transition into some sort of company that survive only though stakeholders. Who needs customers anyways? /s
“Apple says the repair program covers affected iPhone 12 or 12 Pro devices for two years after the first retail sale of the device.”
That’s ******** right there! In EU we already have two year warranty!
Apple will step up. And life goes on. Relax.
One lawsuit is necessary now so that Apple is forced to extend to 4 years as 2 years is already covered by 1 year and Apple Care warranty. After 2 years, if the device has any issues, then we have to pay for repair for Apple's fault.
You also have better consumer protection laws. Apple acknowledging this defect will give you a lot of useful ammunition when trying to use those laws to force a free repair in 4-5 years.
I can understand defects. Nothing can be 100% perfect of a mass produced things. The problematic part here is Apple’s unwillingness to just do a recall, and instead provide a very short term program to cover it. This is in contrast to, eg for the 6 Plus Touch Disease, Apple repair program covers it to 5 years.
This can only mean that Apple thinks fixing their own mistakes is no longer worth their extra time nor money compared to before. Deplorable for a company bragging about customer satisfaction and support, and charging premium for it.
That's the problem I've been reading about Apple. If they announced a specific thing like this, they would ignore other related devices with the exact same issue. Just like the stage backlight problem of their MacBook Pros. They only specified the specific 13" model, despite the same issue is plaguing other years a d models. And all that was just because Apple was too stingy to use a slightly longer cable. But let their own premium customers pay for it. Appalling. .
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