Apple Launches Official Repair Program for iPhone 7 Models Affected by 'No Service' Issue

[MacsRuleOthersDrool]

Just keeps getting better and better.

You can thank the EU and their STUPID, brittle, RoHS lead-free solder they foisted on the entire planet!
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What is this component - the modem? antenna? SIM reader?

Any that come in a large, BGA package. It's not Apple's fault. It's the EU's.
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Not hard to imagine a few possible scenarios.

Apple could manufacture logic boards in a large batch at one time, and then use up that supply of logic boards over the course of a year.

Or the component supplier could have had an issue where 1 in 100 chips were faulty, but they didn't realize this until much later so those defective chips ended up in phones produced over an entire year.

Apple might source this part from several companies and found that one of them had issues with reliability.

When Apple makes the logic boards they have multiple assembly lines. They could have discovered a flaw in the soldering on only one line and just recently discovered it. So every iPhone made on this line could be defective, but if they have 200 lines then it's still 1 in 200 devices.

It's the lead-free solder that the EU FORCED upon the entire world! Seriously.

 

[Andres Cantu]

Least they could do is offer iPhone 8’s for the inconvenience for more than one year...

 

[bruinsrme]

I have to admit, apple is really good in after sales services especially since the model is a previous one... if it’s other manufacturers, i doubt if they will to the same like especially if the device that is faulty is not the latest one.

I agree. But they will still get bashed.

 

[vvs14]

Because the proforma response from Apple is ALWAYS "a small number of xyz... (fill in the rest). And for iPhone, even 1 million is a "small number" compared to the 150 million that got sold.

Its not a small number. A small percentage. Sure. But not a small number.

 

[Mascots]

Hands down the iPhone 7 is the best iPhone I’ve ever owned. When I upgrade in fall I’m sure I’ll feel the same way again with that model in 3mths time

By a incredibly wide margin, the X has been my best so far - healing the dent left by my 7, which I’m sure would have been a good phone... if it had worked properly or been reliable.

 

[justint1989]

It’s safe to say it’s almost every 7 made to date could be affected. That’s a long stretch of time not to notice. I don’t think it’s hardware to be honest. iOS 11 has been a train wreck causing problems since September.
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What's getting better and better?

An iPhone 7 problem affecting some units was identified and linked to a component failure. And Apple stepped up initiating a repair program to deal with it.

Well it’s one snafu after the next as of the last few months. Every iPhone has had issues, since September it’s one issue after the next. The iOS 11 snafu with performance issues. The intentional battery throttling,X screens not responding in cold weather. Delay after delay on iOS 11 features. The list can go on, while I do not expect Apple to be perfect, you have to admit it’s embarrassing when there’s a new issue every few weeks.

 

[newellj]

My phone is covered by this recall (iPhone 7 with A1660 on Verzion). I've been using this phone since Sep 2016 and I actually experienced the issue, but only a couple times. Whenever I go to the lab, I put my iPhone inside a safe where it has no reception. So, whenever I take a break, I turn on and off the Airplane mode to quickly reconnect to the network. I think there were three times for the last 15 months when it says no service after searching for the signal. I had to reboot my phone to reconnect to the network.
I feel bad to get this phone replaced because it rarely fails. But then, my phone is badly scratched because I don't use case.... May be I should take advantage of this recall and get a new phone XD

That is one of my concerns. I've had this and similar cell connectivity problems, but infrequently. Definitely not repeatable on demand. Will Apple replace the phone? I guess there's only one way to find out.
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Another result of using lower quality components to maintain margins.

So, why do we pay a Premium Price again?

It's likely the modem. Intel and QC (isn't that an ironic acronym?) are at least name-brand industry leaders. Whether their modems are worth the silicon they're made from is another story, though.
[doublepost=1517679162][/doublepost]

I have to admit, apple is really good in after sales services especially since the model is a previous one... if it’s other manufacturers, i doubt if they will to the same like especially if the device that is faulty is not the latest one.

OK, but here's the thing. If they got it right in the first place, we wouldn't need great after sales service. Build it right *before* the sale.

 

[MarcusCarpenter]

So it seems UK intel modem iPhone 7's are fine then, despite the backlash when found to be slower than the US Broadcom ones.

 

[johndorry]

Apple today launched a repair program for iPhone 7 devices that are impacted by an ongoing bug that causes them to have no available service even when cellular coverage is available. Apple says the problem is caused by a component that has failed on the main logic board.

Have the same issue on an iPhone 7 A1778.
Lot of problems with dropped calls or poor transmission.

When traveling from one to another country (roaming) I regularly need to restart my iPhone because of this "No Service" bug. Really annoying.

Apple says I need to reinstall iOS via iTunes... my dear

 

[Doc69]

Does anyone know if this repair will be done while we wait, or if we need to come back another day?

 

[wozmatic]

Crazy! This no service problem happened to me yesterday. But my iPhone 7 is Model A1778
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Have the same issue on an iPhone 7 A1778.
Lot of problems with dropped calls or poor transmission.

When traveling from one to another country (roaming) I regularly need to restart my iPhone because of this "No Service" bug. Really annoying.

Apple says I need to reinstall iOS via iTunes... my dear

A1778 here as well, this problem happened just yesterday

 

[AppleMark]

Exact same problem on a UK ip7 but model no A1778. So more models are affected.

Same for me, UK iP7 256GB Black A1778 - Needs a restart about once every week. I thought it was because I was on 3 network and not recovering from a loss of signal was 'normal-ish'.

Glad to hear that my phone is not the only one with the same fault, but not listed in the recall.

 

[Smacpats]

If this effects me, and I lose my jailbreak because of this, I never will be buying an apple product again.

 

[MacsRuleOthersDrool]

....waiting for the official iPhone 6 and above repair program for that bad power management issue that requires down clocking of CPUs to keep devices from crashing.

Stop it.

Just. Stop. It.

Check the internets. Every single phone mfg. has a problem with their products randomly crashing when batteries start getting a little old.

But ONLY Apple tried to help the user limp their phone along instead of having it crash when you're trying to place that 911 call to report that you've run off the road and hit a tree...
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That is one of my concerns. I've had this and similar cell connectivity problems, but infrequently. Definitely not repeatable on demand. Will Apple replace the phone? I guess there's only one way to find out.
[doublepost=1517679058][/doublepost]

It's likely the modem. Intel and QC (isn't that an ironic acronym?) are at least name-brand industry leaders. Whether their modems are worth the silicon they're made from is another story, though.
[doublepost=1517679162][/doublepost]

OK, but here's the thing. If they got it right in the first place, we wouldn't need great after sales service. Build it right *before* the sale.

So you tell me, how do you tell that a solder joint, which is UNDER the chip, and UTTERLY impossible to inspect, is GOING to fail in TWO YEARS???

I'll wait.

 

[USF813]

Mmmm. I have an A1660. Crazy because I thought i’ve been losing my mind on my weekly flight. As soon as we land and I exit airplane mode I get no service. I always thought it was just being surrounded by aluminum until I got off the plane. And then it did it completely random on Thursday at a restaurant not even a mile away from a T-Mobile tower.

 

[pratikindia]

One of the best reasons to buy Apple products. I don't think that any other company would do.

 

[Marekul]

Stop it.

Just. Stop. It.

Check the internets. Every single phone mfg. has a problem with their products randomly crashing when batteries start getting a little old.

But ONLY Apple tried to help the user limp their phone along instead of having it crash when you're trying to place that 911 call to report that you've run off the road and hit a tree...
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So you tell me, how do you tell that a solder joint, which is UNDER the chip, and UTTERLY impossible to inspect, is GOING to fail in TWO YEARS???

I'll wait.

Checked the internet and no couldn't find other products that randomly shut down because of a year old battery (or batteries that are "a little old" to say in your terms). And then this throttling does not only happen with "chemically aged" (rofl) batteries, but according to apples official statement also for iPhones with low battery charge and in "colder temperatures"...
Of course to see this you would have to very carefully read that purposefully misleading marketing drivel Appel is putting out in their official statements, and have some understanding of the technology.
https://support.apple.com/en-au/HT208387

 

[interessiert]

My 7+ also showed this failure 2 times (A1784) while other devices got signal by same provider

Maybe software BUG, too ?

After restart signal was ok again.

 

[newellj]

So you tell me, how do you tell that a solder joint, which is UNDER the chip, and UTTERLY impossible to inspect, is GOING to fail in TWO YEARS???

I'll wait.

And your point, with respect to my post, is?

 

[interessiert]

You can thank the EU and their STUPID, brittle, RoHS lead-free solder they foisted on the entire planet!
[doublepost=1517674447][/doublepost]
Any that come in a large, BGA package. It's not Apple's fault. It's the EU's.
[doublepost=1517674648][/doublepost]
It's the lead-free solder that the EU FORCED upon the entire world! Seriously.

EU tries to save health of soldering workers and try to save biology and environment of the globe in many small steps by preventing pollution by electronic scrap with guidelines of RoHS and other countries take actions in the same direction - maybe you've got too big shoes?!

Of course technical faults are caused by engineers of Apple and the factories abroad - because many other electronics work without any faults.

 

[Mascots]

Checked the internet and no couldn't find other products that randomly shut down because of a year old battery (or batteries that are "a little old" to say in your terms). And then this throttling does not only happen with "chemically aged" (rofl) batteries, but according to apples official statement also for iPhones with low battery charge and in "colder temperatures"...
Of course to see this you would have to very carefully read that purposefully misleading marketing drivel Appel is putting out in their official statements, and have some understanding of the technology.
https://support.apple.com/en-au/HT208387

C'mon, stop being ridiculous. Here is an example: https://android.gadgethacks.com/news/nexus-6p-battery-randomly-dying-its-not-just-you-0175625/

The Google Nexus 6P, manufactured by Huawei and released a little more than a year ago, has been a well-received smartphone in general. [...] However, the past couple of months have seen a sudden increase in Nexus 6P battery complaints, with many users reporting that their phones suddenly shut down, even though there was plenty of battery life remaining.

It happens because technology is complciated and chips in phones are more powerful, with higher potential draws power, than ever.
This problem has existed since I've owned cellphones, owned iPods, and owned cars. Adding to the difference today is the amount of wear put on those batteries - it's beyond what any consumer device has ever had to endure.

Apple did wrong by not saying anything but those implying there's some grand planned obsolescence scheme or think there's some massive slew of bad batteries in use that Apple is attempting to hide, need a rebase.

 

[Keirasplace]

Checked the internet and no couldn't find other products that randomly shut down because of a year old battery (or batteries that are "a little old" to say in your terms). And then this throttling does not only happen with "chemically aged" (rofl) batteries, but according to apples official statement also for iPhones with low battery charge and in "colder temperatures"...
Of course to see this you would have to very carefully read that purposefully misleading marketing drivel Appel is putting out in their official statements, and have some understanding of the technology.
https://support.apple.com/en-au/HT208387

You are a liar, but it goes with the times, lie some more buddy if it makes you feel good.

 

[bruinsrme]

I KNEW THIS WAS HAPPENING.

Every GD time they said "Oh it's probably local service issues" and never fix my GD phone. iPhone 7, hands down, the worst iPhone I've ever owned.

Im sure they being someone at the store. How would anyone at a store know this? A secret memo?
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I had to get a magnifying glass to read my model number

You couldn’t find it in settings?

 

[seungmook.lee]

i had no service issue and went to Apple store. They asked me to pay $370 for replacement. I did throw it out instead of getting replacement with paying $370 and got Galaxy S8. What should I do now..

 

[citysnaps]

i had no service issue and went to Apple store. They asked me to pay $370 for replacement. I did throw it out instead of getting replacement with paying $370 and got Galaxy S8. What should I do now..

Try a Samsung forum?