Consider yourself lucky. LG V30 is probably only one of the two devices on the planet along with Galaxy S8 Active to support the new prime bands 71, 12, 66, etc.
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Apple Launches Official Repair Program for iPhone 7 Models Affected by 'No Service' Issue
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Consider yourself lucky. LG V30 is probably only one of the two devices on the planet along with Galaxy S8 Active to support the new prime bands 71, 12, 66, etc.
Here's hoping that they just give you a new phone. Send it away to a repair center (which is what the article says) - ?
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No, it would be actually, literally, useless. I didn't buy a cell phone to have it sent away for several weeks, for crying out loud. Apple can't seriously think that people use their phones once every few weeks...
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What if, you have one of these models, (1660) in my case, and you have yet to experience any issues? I recall there is a window on till the end of March to contact, report problem to Apple to be under the corrective auction plan (whatever that is)? Do you take the step for repair or assume it is just going to keep on ticking? This seems very akin to the battery replacement scenario that is currently ongoing.
I'm going to try and get mine replaced anyways. Sometimes my wife's iPhone 7 will have reception and mine wont, but I have no idea if this issue is the cause. Otherwise I don't really have any reception issues with my phone.
Someone already mentioned that, I just didn’t realize I had to tap on the model to change it from an MLxxxx to Axxx.
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You threw an otherwise working phone out...let me know next time and I’ll buy it from ya.
Well, to be fair, it was more of an iPod than a phone.
But I agree, there's a pretty good market for dead iPhones that can be scavenged for parts.And from what I understand, Apple even does the throttling on brand new 6's and above that have brand new batteries. The 6, 6S, and 7 are all still being sold brand new by various retailers. Walmart currently offers new 6's for $199, a friend recently bought one. He couldn't wait to get on this new public beta so his phone wasn't throttled anymore, despite the battery being new.
I get something similar on my son's iPad Air 2, though it resolves if power-cycled.
My daughter called Thursday night - her phone had gone "No Service," and she was at the Apple Store. They sent her phone in to a repair depot. Expected turnaround time is 7-10 days. In the meantime they loan her a 64GB iPhone 8, with strict instructions not to restore her 7 to this model. Couldn't as she has more than this on her 256GB 7.
Not happy about how this is playing out - here I though AC+ was supposed to be an in-store swap, like for like. So far, she is 2 for 2 sending her Apple devices in for depot repair of manufacturing defects (the other being a 2016 13-MBP - bent pins and bad keyboard).
Not happy about how this is playing out - here I though AC+ was supposed to be an in-store swap, like for like. So far, she is 2 for 2 sending her Apple devices in for depot repair of manufacturing defects (the other being a 2016 13-MBP - bent pins and bad keyboard).
I just became aware of this today (recently pre-occupied with a surgery) as my 7 lost cell signal but stayed attached to my wi-fi. I rebooted (as I did last week) and voila, in came the 20 texts I was missing. I called Vz and they texted me the link to the Apple bulletin. So I then called Apple and questioned why weren't users notified? Got the tap-dance response. They also suggested an appointment at my local store (earliest available one week from now) or to mail it in for service. NO ONE could tell me what the fix was or how long it would take.
As usual, lack of information, lack of notification...
Maybe will suggest to Apple "just give me an 8 and we'll call it even"
As usual, lack of information, lack of notification...
Maybe will suggest to Apple "just give me an 8 and we'll call it even"
they mail it off but you can generally get a loaner phone.
but be warned the first step is that they must restore your phone. if they don't then you don't get it covered. so have a backup or even 2 (icloud and iTunes).
This whole thing is really odd. I don't understand why phone covered by AppleCare don't get swapped out, rather than sent out for repair with a loaner. My daughter has a 7, and along with her 2016 13-MBP (returned for repairs 2x, 7 days each, no loaner) -- this makes Apple look like some 2-bit engineering and manufacturing operation. Customer service might be a bit less than that.
Has anyone with this issue been able to go to an Apple Store and just get the phone replaced? I have this issue and don't know whether to go to an Apple Store (2 hours away), or an Apple service center (local). When I call the local Apple service center, they tell me that they would send it in for repair and they might have a loaner available. If I can just get a replacement phone from the Apple Store, I'd prefer to drive the two hours and be done with it. Any recent experiences out there?
A bunch of people have asked about the repair process but I haven’t seen any answers so here’s what’s happening with my phone.
My phone started acting up on Friday and by yesterday afternoon, it was totally stuck on No Service. Once I discovered what the issue was, I made an appt this morning at Best Buy (I live 2.5 hours from the closest Apple Store so BB was my best option).
The guy was all too familiar with the issue and said my phone would be sent to Apple and more than likely they’ll send me a new phone (as opposed to fixing mine). Loaner phones aren’t available so I’m phoneless for a week unless I have a spare to use with my SIM card. When I asked if loaners were ever available, he said yes for a short time but they found too many people were just keeping the loaner and never coming back for their new phone so Apple discontinued the program. Not sure if it was a BB problem; I suppose it could be different if you go directly to Apple.
So, there you go. 1 week to replace, no loaner.
My phone started acting up on Friday and by yesterday afternoon, it was totally stuck on No Service. Once I discovered what the issue was, I made an appt this morning at Best Buy (I live 2.5 hours from the closest Apple Store so BB was my best option).
The guy was all too familiar with the issue and said my phone would be sent to Apple and more than likely they’ll send me a new phone (as opposed to fixing mine). Loaner phones aren’t available so I’m phoneless for a week unless I have a spare to use with my SIM card. When I asked if loaners were ever available, he said yes for a short time but they found too many people were just keeping the loaner and never coming back for their new phone so Apple discontinued the program. Not sure if it was a BB problem; I suppose it could be different if you go directly to Apple.
So, there you go. 1 week to replace, no loaner.
Thanks for the update MomMom1012! Did you get a new phone or a refurbished?
BEWARE: The whole, we will fix our defective part for "free" doesn't really mean free. We had a small crack at the top left hand corner of our screen. It had been there for awhile and in no way affected the functionality of the phone. We had decided not to fix it. However, before Apple would agree to fix their defective part "for free" they stated that we would have pay to fix the screen, for $150. They said it was because when they took the phone apart to fix it, they would need to remove the screen and could not replace it cracked. I explained that the only reason the screen was having to be removed was because the phone had a defective part that made it unusable for its intended purpose. I further explained that but for the defective part I would NEVER have fixed the screen or incurred the $150 charge. That did not matter. They said I had two options: (1) pay them $150 to fix the screen and then they would replace the defective part "for free;" or (2) refuse to pay them $150 to fix the screen and they would return my phone without fixing the defective part, which of course meant that I would either have a phone that did not work or I would have to take it somewhere else and pay out of my pocket to fix Apple's defective part. The kicker, they aren't actually fixing my phone and returning it, they will send me a refurbished phone. So, why do I have to fix a screen on a phone I am not getting back. Anyone else having the same issue that their repair isn't free? Outrageous.
Interesting that Australia isn’t included in this when it was one of the markets that got the Intel modem, which implies it’s not that particular part that’s causing the issue.
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Likely because they intend to add it to the refurbished stock pool later when fixed, are too cheap to cover the screen themselves and they treat out of warranty repairs as a profit business. It’s not right and certainly not generous of them. I was surprised to learn that refurbished phones given as replacements could have had something as major as a logic board repair or broken chip replaced, and the quality of such repairs depends very much on the technician performing them. There was a video of a YouTuber who commented on some shoddy Apple board repair work.
Then again, if you get an otherwise newish phone with a new battery the $150 could be worth it.
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Likely because they intend to add it to the refurbished stock pool later when fixed, are too cheap to cover the screen themselves and they treat out of warranty repairs as a profit business. It’s not right and certainly not generous of them. I was surprised to learn that refurbished phones given as replacements could have had something as major as a logic board repair or broken chip replaced, and the quality of such repairs depends very much on the technician performing them. There was a video of a YouTuber who commented on some shoddy Apple board repair work.
Then again, if you get an otherwise newish phone with a new battery the $150 could be worth it.
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Just to follow up on my experience dealing with this iPhone 7 issue. I had the "No Service" issue intermittently over the last few months, but a couple of weeks ago, it persisted. I tried restoring the phone, but couldn't even do that, as it would get stuck in the middle of the restore and I'd get an error message indicating a hardware failure. I took it into the local Authorized Apple Service Provider and they sent it in to Apple. The local store was able to provide me with a loaner phone (though I was lucky as the customer before me just returned the only loaner phone they had!). It took 4 business days. Apple sent a refurbished iPhone 7 as a replacement. Overall, I'm happy with the outcome. I didn't have AppleCare and Apple fixed it under this repair program.
I feel and definitely know first hand over 12yrs of his occurring to me in the I.T. field being the face of a company as first point of contact for IT needs. It gets worse dependant on the environment and mix up of the people within.
Truth is ... so long as you have corporate winners or whiners that have figured out stopping kicking and screaming gets them what they want and a management staff that gives into this without having grown a pair ever it’ll continue to allow such behaviour.
The next stage is fully outsourcing repairs with an authorized partner that pays Apple for source parts if repairs cannot be done.
Don't get your hopes up too much. My phone exhibited all the symptoms and qualified for the repair program according to this article: https://www.apple.com/support/iphone-7-no-service/. The Apple store employees also verified my phone qualified while I was in the store and submitted it for repair and provided me with a loaner phone.
A couple days later, support emailed me claiming to have found a pre-existing issue that disqualified my phone for service. When I probed for details, the first agent said something about a malfunctioning button, but there were no malfunctioning buttons when I delivered my phone to the Apple store. When they went back to engineering for an explanation, they just said my phone did not qualify for the service program.
Because the support article makes no qualifications about a second verification and I received uncorroborated information about why the phone was rejected, my service experience felt misleading at best, unethical at worst.
Instead of paying $319 for the repair, I opted for them to ship back my iPaperweight.
A couple days later, support emailed me claiming to have found a pre-existing issue that disqualified my phone for service. When I probed for details, the first agent said something about a malfunctioning button, but there were no malfunctioning buttons when I delivered my phone to the Apple store. When they went back to engineering for an explanation, they just said my phone did not qualify for the service program.
Because the support article makes no qualifications about a second verification and I received uncorroborated information about why the phone was rejected, my service experience felt misleading at best, unethical at worst.
Instead of paying $319 for the repair, I opted for them to ship back my iPaperweight.