Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues
- Thread starter MacRumors
- Start date
- Sort by reaction score
You need to watch your tone ma'am. Don't talk to me that way. Got it? If you can't talk civil to me then find someone else to post your NONE facts to. If you're going to try and post "FACTS" then post exact words that are relevant or stay out of this. It IS BS to me if I don't see anything in writing that says a Macbook Pro cannot be mailed in for service. People that are disabled or have no means of transportation would have to mail in their product for service. It's illegal for a company to turn them down due to in-warranty service. You have absolutely NO idea what you're talking about. Telling me rudely that I owe someone an apology. You're not a moderator here so stop pretending to be one.
Short answer, yes. If there's a noted deficiency of the coating and I happen to NOT hit that discrepant point within 3 years or Oct 15 2016, why should I be less entitled later down the road? Am I to go ahead and rub my screen like crazy now to just to get the new screen before that time? Doesn't seem logical.
I fully understand that however, this isn't an isolated case that will fit that bill. This is a known issue that has blanket recall for an entire production time-period. My mid-2013 rMBP looks fine now but as I continue to have normal use, the "known" problem may not occur until after the time period allowed. Just seems a little weird to me.
Last edited by a moderator:
I never called you a liar, for the record. I said I find it to be BS that Apple would block someone from mailing in their product to be inspected. It's illegal for them to turn down in-warranty service. And speaking of facts, Where Are Yours??? All you're doing is telling us your story. You have no proof of what was said in your phone call to Apple. All we have is your side of the story. I guess according to you we should only believe you. Anyway, I hope your get your issue resolved sir. Caio.
hmmm post 176, you are calling BS and being rude to an individual who got off the phone with apple. Others on this thread have confirmed the same conversation. Why? Why call BS... Just say you disagree ?
I'm not a female!!!! Is that suppose to be an insult, gender or cultural ?
Did you miss the part about this program not being on the website? And the people that did call, you dismissed . call them yourself please, else stop calling others liars.
I replied to you in your tone, see how it feels? Ive seen your posts, maybe you should read them, cause everything that you accused me of....kettle pot.
Please provide evidence that companies must provide mail in service for warranty purposes. if you are correct on this, I will admit you are correct. I looked, did not find it easily.
So let's drop the rants/insults and look at the facts of consumers right. The rights of disabled consumers is actually an interesting topic, and applies to this thread.
From my experience , people who provide assistance to disabled persons take on the responsibility to represent them and act on thier behalf, ie they would take the device into apple.
Happy to discuss in a civil manner going forward? Interested?
I think that's a pretty unfair comment. How many reports three years ago, if any?
I mean even the media only took this seriously a few months ago if I'm not mistaken. Do you really expect Apple to launch a worldwide replacement program three years ago based on a few reports (if any at all)?
Last edited:
Moderator Note:
It's getting a little heated so please cool down and keep the discussion civil.
From the Forum rules...
It's getting a little heated so please cool down and keep the discussion civil.
From the Forum rules...
I am OCD. I always clean my MBP with Clorox disinfectant wipes (keyboard, every aluminum surface and, of course, the screen) whenever it is taken out of my house. And then I wipe the residue off with damp towel, including the screen. And then I dry the entire laptop with dry towel. Years later, my screen is still perfect.
But based on your signature, you have a non-retina MBP. This defect affect only retina MBP as far as I know.
Ah. Didn't take into account that Retina screens have different coating. Glad I don't have a rMBP. I would have destroy it in a week
Here is what I found on Apple warranties
http://www.apple.com/uk/legal/statutory-warranty/
You are correct that under Apple warranty which is 12 months or three years with AppleCare you get an option of mail in
Though outside of Apple warranty , though covered under the replacement program the conditions are different.
https://www.apple.com/uk/support/macbookair-flashdrive/
Can you accept that these items are outside the Apple warranty and that the replacements programs have different t&cs ?
I know you will comback with that the MacBook Pro is not on that page, that's apples decision , it would still follow exactly the same t&cs as the other replacement programs ?
I linked the MBA as it's the closest to the mbp.
I can't find anywhere where it says that these replacement programs have the option of mail in.
http://www.apple.com/uk/legal/statutory-warranty/
You are correct that under Apple warranty which is 12 months or three years with AppleCare you get an option of mail in
Though outside of Apple warranty , though covered under the replacement program the conditions are different.
https://www.apple.com/uk/support/macbookair-flashdrive/
Can you accept that these items are outside the Apple warranty and that the replacements programs have different t&cs ?
I know you will comback with that the MacBook Pro is not on that page, that's apples decision , it would still follow exactly the same t&cs as the other replacement programs ?
I linked the MBA as it's the closest to the mbp.
I can't find anywhere where it says that these replacement programs have the option of mail in.
Last edited by a moderator:
Lucky you! The AASP have said it might be quicker to wait for an Genius appointment and if i go early, Apple will send it away that day
Two AASP said it will take around 2 weeks. What was the issue with your screen? Was it the anti reflective coating?
I thought Apple repaired them inside the store, you know, the secret back rooms.
These cases will be mostly out of warranty. Read the first post of the thread , here is a quote.
Hence why Apple is offering three years support and 12 months for those who bought in 2012.
Hence I tried very hard to explain that these programs have different T&Cs.
People still under warranty will use the stock warranty, and not this program.
I have a unit that qualifies, it is out of warranty . Looking at the T&Cs for these programs, it needs to be inspected in an Apple Store or authorised reseller.
Though , I'll go back and check if your discussion with the other poster was about unit being in warranty.
Edit: poster you relief to stated that Apple told him that under the repair program he has to have it inspected. It was clear it was under the repair program and not original warranty.
It reads like you expected a mail in for the repair program.
Sorry but you are trying to turn this into an in warranty issue. It's not , it's a repair program with the details in the first post. People need to know the distinction.
I gave you credit that under warranty mail in is a valid option. This is not warranty. It's a repair program. Can you agree with This?
Edit 2: the original poster is replying to you above me. He will set the story straight, and looks like he has proof from Apple.
I'm out .
Hence why Apple is offering three years support and 12 months for those who bought in 2012.
Hence I tried very hard to explain that these programs have different T&Cs.
People still under warranty will use the stock warranty, and not this program.
I have a unit that qualifies, it is out of warranty . Looking at the T&Cs for these programs, it needs to be inspected in an Apple Store or authorised reseller.
Though , I'll go back and check if your discussion with the other poster was about unit being in warranty.
Edit: poster you relief to stated that Apple told him that under the repair program he has to have it inspected. It was clear it was under the repair program and not original warranty.
It reads like you expected a mail in for the repair program.
Sorry but you are trying to turn this into an in warranty issue. It's not , it's a repair program with the details in the first post. People need to know the distinction.
I gave you credit that under warranty mail in is a valid option. This is not warranty. It's a repair program. Can you agree with This?
Edit 2: the original poster is replying to you above me. He will set the story straight, and looks like he has proof from Apple.
I'm out .
Last edited:
meh. The devil is in the details.
Apple drags their feet, denying that there is an issue. Apologists dismiss those experiencing the issue as "drama queens" and "trolls". If those experiencing the issue are successful in getting publicity, Apple will acknowledge the validity of the complaint. They then set up a "program" to address the problem. That gains some publicity and applause for Apple doing the "right thing".
What doesn't get any coverage are the specifics of the program in actual practice...and how the program is designed to minimize just how many people experiencing the issue can participate in that. Take the issue with late-2011 MBP GPU's. There are requirements that must be met (like the device in question failing a particular diagnostic test)... systems that are completely dead because of the issue are often rejected.
In the end, this is WORSE than the company doing nothing because it gives the public at large the impression that the issue has been adequately addressed, but in reality, hasn't been.
Quick question , I saw you post a image, what's the difference between mail in and collect from Apple? It's gone now , but the rep explained it. Did they say mail in is not an option in the Uk?Lucky you! The AASP have said it might be quicker to wait for an Genius appointment and if i go early, Apple will send it away that day
What was the issue with your screen? Was it the anti reflective coating?
I thought Apple repaired them inside the store, you know, the secret back rooms.
You will need to contact apple. The program is not on their website, though they have had internal memos. You will get a refund.
https://www.apple.com/uk/support/contact/ or whichever country you are in.
It makes sense if I go to the Genius Bar and they tell me my screen is fine because they only take a 10 second look at it. They shipped out a ton of 6s devices with inferior displays from the 6 but they're worse in very subtle ways. If Apple acknowledged it, I wouldn't have to worry about them refusing to fix it.
And that's not even noting how the replacements still have the same problems at this point.
Last edited:
They probably know the date they solved the problem by changing something in production line, or materials used.
They established a servicing date accordingly.
It is totally unreasonable to expect a lifetime warranty for any electronic device.
Cheers.
Though I believe you are right and the rep got it wrong according to this
http://www.apple.com/legal/warranty/products/uk-ireland-universal-warranty.html
Mail in is an option, if its under warranty, that is my understanding reading the above.
I don't know what the difference is exactly, but I get the sense "mail in" is where you sent it from any address (I have done so several times in the past 3 years). "Collect and return" I think refers to dropping the Mac off at an Apple store/AASP and it is shipped to a service centre and returned to the Apple store/AASP.
EDIT: Following the above reply, "Collect and Return" is also referred to as "Carry-in Service"?
Although it seems the unit can be dropped off at Apple store, shipped to service centre and shipped to a personal address, not the Apple/AASP location.
That sound much better and I'll probably do that, though it still means a very long trip and who knows how long to repair it.