Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues

[Jeff R]

Apple will replace Retina displays on affected MacBook or MacBook Pro models for free within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer.

Awesome! Nothing wrong with my screen & I have another year in case something happens.

Thanks for the info!

 

[Misaki]

You're cleaning it wrong.

The coatings used are not supposed to be cleaned with ANY cleaning solution. If you read on sites that deal with eyeglasses there's common occurrence where people have used alcohol-based cleaning solutions on polycarbonite results in the polycarbonate cracking like it were glass.

When I got the iPad I used the eye-glasses cleaning solution once before I read that the coating isn't supposed to be cleaned that way. The coatings do wear out from excessive cleaning attempts, but using a cleaning solution eats the coating and if there are scratches in the coating it would result in delamination.

So my opinion is that the people who are seeing this have been too aggressively cleaning the screens and may have used cleaning solutions when none should have been used.

 

[JimmyHook]

It's nice that a company is willing to back heir products after so long. I've never seen a Samsung "Quality Program" for defective Bluetooth chips on their Ativ laptops, their battery and freezing issues on the S6 edge+, various known issues with Nexus 6... etc. Not one other company has quality programs to keep standards high.

On a related note, it's hilarious that people believe they can come here to convince people not to buy Apple products. I promise you that will never work. Never. Feel free to waste your energy typing, but nobody cares what you have to say.

 

[nutjob]

This is why I've given up on Apple products. If we're "lucky" they'll honor their warranties, but more likely most things are dismissed as abuse. It's far too common these days.

 

[Max(IT)]

Ummm you have said many times to me that these issues are isolated to whinning forum members, outside of the norm of the average user, and now you are saying that an average user should google and go to forums to identify these issues? Hypocrisy much??

Debating with you can be a pointless task, cause you move the goal posts!!!

Why would a user, whose machine is outside the warranty period by 3 years waste thier time to go to the Apple Store? Not everyone has one local . Would a logical person not check online if thier machine was on a recall? Why have the page ??

Your hypocrisy is killing me!!!

you are going personal without a reason...

When I spoke about whiners, I wasn't referring to real people complaining for demonstrable defects like this, but people crying an screaming at every news about Apple ...
We are speaking about two different things ....

The average user don't think about a recall if his device fails. He just wants to know how much it costs to repair it, if outside warranty period. And in case of Apple's products, the place to go is Apple Store or authorized reseller. Both will give him the right answer in this case.

You are putting this like apple is keeping this quality program hidden.
We are not "special". We are not insider.
We are discussing about it because hundreds of websites are speaking about this program.
It takes a google search .... even my wife is able to do that.
Or more simply to go to an Apple Store with the defective MacBook.

This is why I've given up on Apple products. If we're "lucky" they'll honor their warranties, but more likely most things are dismissed as abuse. It's far too common these days.

In this thread we are speaking about Apple honoring their warranty well outside the legal terms (1 or 2 years).
But yet you didn't miss the opportunity to post something against Apple ....

 

[robeddie]

Awesome! Nothing wrong with my screen & I have another year in case something happens.

Thanks for the info!

If I were you, I'd prefer that my mac already have the issue and get it fixed now. Instead, as the clock ticks, it becomes more likely you'll get the problem after the special warranty runs out.

Then, you'll be SOL, and wishing the problem had cropped up earlier.

 

[MLMcMillion]

When there is a definite issue, Apple is the most likely to take action to help consumers. People can scoff at Apple's behaviour while they are undergoing the problem, but the fact is that Apple is still the most likely to offer help. No other company does this.

If only they had done this a year or so ago rather than allowing Geniuses to tell us it was either our own fault or just a "cosmetic issue".

 

[artfossil]

So my opinion is that the people who are seeing this have been too aggressively cleaning the screens and may have used cleaning solutions when none should have been used.

And yet, your opinion is contradicted by the wide range of user experience reported on this thread.

 

[bking10]

It's nice that a company is willing to back heir products after so long. I've never seen a Samsung "Quality Program" for defective Bluetooth chips on their Ativ laptops, their battery and freezing issues on the S6 edge+, various known issues with Nexus 6... etc. Not one other company has quality programs to keep standards high.

On a related note, it's hilarious that people believe they can come here to convince people not to buy Apple products. I promise you that will never work. Never. Feel free to waste your energy typing, but nobody cares what you have to say.

If Apple really cared it would be a public notice. They are purposely trying to make sure this defect is not widely known as a possibility. But I'm glad you thing the great Apple is the only company who replaces defective devices

 

[inhalexhale1]

I never use mine in clamshell. I have the issue.

The issue appears to be a defect in the coating unrelated to any mechanical action.

Guess it's just luck of the draw. Sucks for those of you out there that have been struggling with it, but very cool Apple will fix this without a hassle.

If Apple really cared it would be a public notice. They are purposely trying to make sure this defect is not widely known as a possibility. But I'm glad you thing the great Apple is the only company who replaces defective devices

What's the % of screens affected? Anyone who experiences it will almost certainly search online, and find information that it's a known issue, and covered under warranty via this program.

 

[Jeff R]

If I were you, I'd prefer that my mac already have the issue and get it fixed now. Instead, as the clock ticks, it becomes more likely you'll get the problem after the special warranty runs out.

Then, you'll be SOL, and wishing the problem had cropped up earlier.

If my mac was defective, it would have shown signs already. Fortunately, mine is flawless. On a side note, next gen Macbook Pros coming out next year. Time to upgrade!

 

[69650]

Does this issue affect new MacBooks on sale today?

 

[rjbenson83]

I have this issue, but it's small specs, not large areas like the example posted in the article. Good to know I have a year to fix it if it gets worse.

 

[newdeal]

Now they need to launch a quality program for iPhone 6s/6s Plus backlights.

this is for people who are out of warranty. If its still under warranty then it would be covered anyway. All iPhone 6S are under warranty still so your comment makes no sense

I have this issue, but it's small specs, not large areas like the example posted in the article. Good to know I have a year to fix it if it gets worse.

Its gonna get worse, just get it fixed

 

[HenryDJP]

Maybe read the conditions of these programs .

Here is an example

https://www.apple.com/support/iphone6plus-isightcamera/

Send in repair is not an option, specifically says the item needs to be inspected first.

Don't call BS if someone's experience is inline with apples official statement!

Interesting.....but I don't see anything that mentions a Macbook Pro. Isn't that what this thread is about? Yeah, that's what I thought. Hey, stop acting like you're the king around here talking to people in an abrupt manner with zero respect. I've seen a few of your posts today, including yours towards me. You need to calm down. Find something else to do and stop throwing an attitude at people around here just because they don't feel the need to throw Apple off the bus as some others around here feel the need to do.

And I will call BS on whatever I see is likely BS. If you can't deal with it then move on.
Gotta love how the internet allows people to be something they would never be when dealing with humans face to face.

 

[diazj3]

Oh, another Quality Program...

Nice euphemism for tending to yet another screwup.

 

[skywalkerr69]

So glad I didn't buy one of those lol

 

[skinned66]

Source: https://www.quora.com/What-can-I-do-to-make-my-Apple-power-cords-last-longer

Setup a cablegate site and start another petition.

Last time I visited the genius bar at an Apple Store, power adapters had extra tape wrapped around the end of the cables.

After a few of these, I've gotten in the habit of putting 5cm/2.5" of polyolefin tubing on all of my lightning cables from the thickest part of the connector down. Seems to help, too bad it's necessary. Can't do it with wider connectors without splicing the cables unfortunately.

 

[PsykX]

Now all it needs is a program for the discolouration of the screen on my iMac Late 2013 ...

 

[xotigu]

I don't have the issue but hey, still thanks to Apple

 

[MacAddict1978]

When there is a definite issue, Apple is the most likely to take action to help consumers. People can scoff at Apple's behaviour while they are undergoing the problem, but the fact is that Apple is still the most likely to offer help. No other company does this.

What are you smoking? They are the most likely company to deny the issue exists and tell customers they are crazy. Even in this situation, if news wasn't reporting it, you would never know because they are not advertising the issue.
Let's see when they have done the opposite you have implied:

• iPod Nano battery gate (explosions and fires) (mine melted.... got a replacement 4 years later after they did something before succoming to legal action)
• iPhone 3GS battery gate
• iMac over heating issues (multiple years)
• Macbook over heating issues (multiple years.... you know, because people use them wrong and that's why logic boards fried and displays came lose and bottoms of machines caused burns)
• iPhone 4..... sorry man, you were just holding it wrong..... you know, until you weren't.
• iPhone 6+ bend gate (yeah, you were putting it in your pocket wrong)

There are tons more. I didn't even listen software issue denials, etc.

Once it's hit media, become so large an issue they can't fan the flames of attention, then they turn on support. Prior, they train Genius and support line staff to deny the issues.

6,000 known incidents does not warrant a secret program.... (because making it a secret program to fix fault displays is so big of them.... that truly is apple being most likely to help....NOT) it warrants a recall, and most other companies are FAR more likely to have done so.

 

[eajimoba]

I live in Seoul, Korea and called up Apple Korea and they don't recognise such exchange/support for the coating wearing off.

They state that they require the apple website to specify the program in the "Exchange + Repair Programs" section on the website.

Do we know if they will be putting it up there anytime soon? Or is it an unofficial exchange + repair?

 

[Dead0k]

It was so annoying on my Macbook Pro that I persevered and rubbed the entire coating off... Wonder if I'm still eligible?

try to ask them. so far it has been peeled off (heavily)

 

[eajimoba]

For those having the issue I mentioned above, quote the following Article No. and it will direct the Service Center to the internal Article issued to Apple Service Centers.. It seems as though some service centers simply haven't read the Article yet since it only came out 3 days ago.

The article number that they can look up also that specifically covers the Anti-reflective coating issue is BN2886.

Enjoy! and thumbs up my post if it helped

 

[justinhu8]

Good job! Apple