Given that they of course knew there was a problem with the new keyboards before launch.
And yes of course they did.
You cannot in any way design and test a item that's going to be sold to tens of millions all around the world, and NOT put them through all sorts of tests.
Clean office, Beach, building site, street use, smoke, dust, water.
But it's not till very late in the day, and way too late to do anything about it, that actual reality of real world mass customers comes back can you accurately gauges this problem.
So it's a gamble, or lets say calculation.
Every item in a macbook has issues in some form or another, it's how those issues surface or don't during the natural lifespan of a product.
You don't wish (Apple don't wish) to over engineer a product and throw extra dollars at it to make it better than it needs to be.
It needs to be JUST GOOD ENOUGH to last JUST LONG ENOUGH that a typical person would reasonable expect it to under what one would consider typical conditions.
A balancing act.
I'm sure we can all understand this.
Additionally, all understand that something that works perfect in-house in a controlled testing lab, may not perform quite the same in the real world in the hands of real consumers.
Hence why Apple must put early prototype products to a select few to actually use in the real world as a last minute test to see if there are any glaring issues before the set design in stone and can't be changed.
One can only assume when Apple found the keys were sticking, the recorded use from the tester was considered beyond normal, or that, from the tests carried out, over the time the tests could be practically run for, the keys that did stick were of a low enough percentage that they deemed it good enough to stamp APPROVED on that design and lock it down for mass production.
The one great thing about all of these complaints and law suits is that, it can only improve future products, as no company is going to wish to produce the NEXT model, and have the press full of stories and articles saying how they are again fitting the bad products.
Every fail and recall, will lead to that area being improved for the next range of models.
Of course, the next range will probably have their own new issues of course!
But one can only hope that, given more press coverage and more people eager to go to court, and more expense for recalls, their criteria for allowing anything to pass quality control and make it into mass production should get better and better each time.
It is however a worry that money men, and "visual designers" tend to over-rule the mechanical designers at Apple, and that something it made worse than it could be. and there is NO arguing about that, simply down to some cost saving or design aspects.
Apple computers could be WAYYYYYYYYYYY better as actual computers if the money/design people came further down the chain than they do these days.
You'd never fit a poor GPU, and run a system on the edge of thermal throttling a lot of the time, and have storage units running toasty a lot of the time, due to lack of cooling, simply to make something that had no need to be thinner, thinner..... iMac.
