If anyone is in the U.K. you don’t need Apple Care as faults are covered for 6 years over here
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Apple Launches Repair Program for Faulty MacBook and MacBook Pro Keyboards
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If anyone is in the U.K. you don’t need Apple Care as faults are covered for 6 years over here
So after they stopped denying to admit the issue, now it is a small percentage eh ?
Funny how 3 out of 3 friends/colleagues owning a 2016/2017 model have issues, and also myself.
Funny how 3 out of 3 friends/colleagues owning a 2016/2017 model have issues, and also myself.
Mine doesn’t have issues. Glad though Apple started this repair program.
Looking at the history of apple tech i wonder if theres more failure in recent times or it has been like this ever since. My first apple devices were ipod classic 6gen, iphone3g, mac mini 2009
My imac(late 2012) screen replaced twice for getting black patch, now 3rd screen too has it. Usb port failed so whole mb was replaced. Usb port fail again.
My imac(late 2012) screen replaced twice for getting black patch, now 3rd screen too has it. Usb port failed so whole mb was replaced. Usb port fail again.
My MBA 2012 is now 6 years old and never had any issues with keyboard or it's other hardware. I expect more than 4 years of life span from a laptop that's worth over $2k. While this repair program is a nice move towards those who already purchased mac-books with butterfly keyboard, it will not persuade me to buy one, even though I am long overdue for an upgrade.
And you wonder why Apple products are so expensive in the UK? You pay for that warranty up front. No such thing as a free lunch.If anyone is in the U.K. you don’t need Apple Care as faults are covered for 6 years over here
Glad to see this. I was finally able to remove a stubborn particle from my '0' key, so don't need the service now. Will likely in the future though.
Its about time! They shouldve had the end consumer covered from the start. The new MacBooks are TOO THIN. This is what causes these issues. The 2012 to 2015 MacBook Pros aren't perfect, but they at least had a decent keyboard.
"Small Percentage" - Since it's a design flaw shouldn't it be "All"?
My 2016 MacBook booked in. The space bar has been driving me crazy and had slowed my typing speed to at least half what it was with its intermittent action. Hopefully, this will fix the problem.
I don’t think that’s true as it’s part of consumer law here in the U.K. it’s not just Apple it applies to every electronic company I believe. We still have the option of getting Apple Care but I don’t think it’s needed as much.
I spoke to IT at work a few months ago and they said that a few MacBooks had to be returned for sticky or faulty keys.
I am glad Apple is finally coming clean about the faulty or defective design. MacBook pros are stupendously expensive and it’s not fair for customers to have the feeling that an inevitable out of warranty repair is on the horizon.
Some keep their MacBook Pro more than 6 years so I don’t 4 years would make me jubilant.
I hope that iFixit will do some comparison to find out if that keyboard replacement is a redesigned part or not.
If it ain’t broke. Fix it.
If it works well. Remove it.
If it still sells. Resize it/boost it.
Just don’t drop that price, Tim!
If it works well. Remove it.
If it still sells. Resize it/boost it.
Just don’t drop that price, Tim!
So you're saying they came to the conclusion you don't need power outlets by cutting the runtimes on battery by a third?
Then again, that wouldn't even be surprising given
's kind of logic these days. Scary.
I'll half agree with you there... only because laptops like the Lenovo X1 Carbon has the ram soldered onboard. HP x360 same thing. Most PC Ultrabooks are going the same way of soldered ram, and in some cases even ssd. Ram typically doesn't go bad, but SSD reliability is horrible these days IMO. I do think it's brand and especially ssd controller dependent, Samsung drives are very highly regarded for their reliability. I bought a WD 250gb last summer that lasted 2 months before it was no longer recognized, and I've seen countless Intel and Sandisk SSD's drop dead in the HP Elitebooks. Point is, I don't think any manufacture should be soldering on the SSD, it makes no sense from a service or data recovery view.
Btw, 27" iMac lets you upgrade the ram...
Yes, that’s true of PC ultrabooks. But Lenovo and others sell professional notebooks aside from the ultrabooks where RAM is not soldered. Apple is selling an ultrabook and marketing it as a “Pro” machine. And they have no option for people who don’t want an ultrabook.
If anyone is in the U.K. you don’t need Apple Care as faults are covered for 6 years over here
I bought it... because it saves for a lot of hassle and in the past on all my AC purchases it has paid for itself (and then some) in repairs. Plus it might be six years in the UK but after the first six months, the onus of proof of fault lies with the customer. Therefore, it can be diffcult to prove that a product was inherantly faulty, or was purchased faulty, especially if years have passed.
Yes that is true, I should clarify what I said in an earlier post. While it is true that we in the U.K. get 6 years to claim after the first 6-12 months the onus is indeed upon the user/buyer to prove that the product was indeed faulty.
Apple Care probably saves a lot of hassle with having to prove the product was faulty in the first place.
Personally I have found Apple to be more than accommodating tho, for example I had an email from them a while back letting me know that I might be one of the unlucky ones who had a defective 3TB Fusiom drive as part of my iMac, I typed in my serial number on their website and yes indeed it was part of that batch,
i called Apple and they arranged for my iMac to be picked up the next day, the hard drive to be replaced and the iMac was sent back to me within a matter of days, excellent service by Apple on something I didn’t even know about in the first place.
Happy for all of you that have the effected MacBook/MacBook Pro models! It is about time Apple did this for you guys. I hope for all you that Apple is ready for this and it does not take months for some of you to get your keyboards fixed. Godspeed everyone!
I am still very content with my 2015 MacBook Pro with zero keyboard issues or any other issues, but cannot wait to see (hopefully) the 2018 MacBook Pro!
I am still very content with my 2015 MacBook Pro with zero keyboard issues or any other issues, but cannot wait to see (hopefully) the 2018 MacBook Pro!
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So... I know it sounded like it, but I didn't say that keyboards should only last 4 years.
I just said that I felt a 4 year coverage period on a keyboard was a pretty fair amount of time to cover for them. By the 4 year mark, I consider the laptop either a trade-in, resale, or a backup/loaner device. 4 years covers the prime usage years for me so I'm satisfied with a 4 year guarantee.
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Yeah, I rather like the convenience that USB-C/Thunderbolt 3 gives me, but I'm not blind to the fact that USB-A is just fine for a lot of things and actually better for others. I'm not sure if I want my wall charger to be USB-C only... at least not until they figure out a way to make the USB-C stems a lot more robust. Sometimes all that extra heft of a USB-A plug serves a good purpose.
I've had my own moments of being really annoyed that my old peripherals wouldn't plug into my MBP before. I took a trip and forgot to pack my converter plugs with me so I ended up with a bunch of useless input devices that I really needed to use. So yeah, I get it why people are disgruntled, but some people act like these changes are being made just to spite them.
The changes inconvenience me at times but I'm also benefitting from the advantages that the smaller plug and Thunderbolt 3 spec brings so I'm willing to adapt, especially when all it takes is a handful of $5 converter plugs. And since those converter plugs are so cheap, I bought some extra ones that I stash in my bag and car so that I'll never end up stranded on USB-C island again.
I'm concerned that the silent revision they made with the 2017 model is what they are going to give people as part of this repair. I have a 2016 TB 15" MBP which was given a 2017 updated keyboard, and it currently needs replacing as two keys have gone out. Hoping they've done an additional revision since then.
Yet that is not the same as blaming the customer. It is blaming bad luck.
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So every thing breaking on any kind of product from any kind of manufacturer out of warranty is these companies implicitly accusing the customer of having done something wrong? Because there never is something like wear and tear during 'normal' usage? I guess any HDD failing outside of warranty is the manufacturer blaming the customer for incorrect usage?
The scale from bad design over manufacturing error over bad luck over wear & tear to customer error is a fairly continuous one. The only thing differentiating between bad design or manufacturing error and bad luck is frequency as a function of time. If 30% of all MBP keyboards fail after two years, that is bad design. If 0.01% fail two years that is bad luck. If 0.1% fail after six years, that is wear & tear.
Apple wasn't blaming the customer for incorrect usage, it was blaming bad luck. Of course, the frequency was too high and the occurrence too early for that to be the proper label. It was almost certainly bad design coupled with a small dose of wear & tear (dust, breadcrumbs). Those living in cleaner environments (possibly temperature and humidity could also affect things), experienced low enough wear & tear for this design fault to not manifest itself.
While it may be required by law, it still costs Apple more money by having to extend their warranties long after their "standard" warranty like the one year warranty we have here in the US. Apple likely increases (sneakily) the price of their items in your region to accommodate for that long warranty period.
Hopefully Apple becomes more repair focused.
Since Apple doesn't update it's hardware, and doesn't care about macs, maybe they will let us repair our macs that were still heavily influenced by Jobs.
Since Apple doesn't update it's hardware, and doesn't care about macs, maybe they will let us repair our macs that were still heavily influenced by Jobs.