I appreciate Apple for doing these repair programs but REALLY HATE that it takes them YEARS to do. People have either (1) paid for a repair themselves or (2) sold the product. And just as you said, only when threaten by lawsuits they do it.
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Apple Launches Repair Program for Faulty MacBook and MacBook Pro Keyboards
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I appreciate Apple for doing these repair programs but REALLY HATE that it takes them YEARS to do. People have either (1) paid for a repair themselves or (2) sold the product. And just as you said, only when threaten by lawsuits they do it.
Huge investment in R&D, tooling and manufacturing, not to mention a huge ego/pr hit, to outright admit the "design company" created a horribly flawed design.
They tweaked and tweaked and it still sucks and still fails.
Apple made a big design mistake and they never admit those, sadly.
So..no.. they didn't want to deal with this...
They were hoping it was small enough or they could deflect and deny enough to just have it slide by.
Kudos to all those who didn't let that happen.
The most valuable company in the world deserves to have their feet held to the fire when it's warranted.
Lord knows they have enough people doing the opposite and sucking on every tit that Apple can stick out and calling it the best milk they've ever tasted.
Mine is being repaired right now. Been in for the last week. God to know that this is being covered. What is was costing to repair was crazy however, this was in CAD.
I wish they would acknowledge and address the popping hinge too
I'm not aware that Apple blamed users for the keyboard error but the fact that Apple refused to cover out of warranty repairs free of charge indicates Apple did not see this issue as a design fault. Their customers had to pay to have keyboards replaced which effectively says Apple thought the problem was related to how the device was being used.
That and there are plenty of reports of otherwise "in the know" Apple store employees and techs denying any knowledge about this.
That's about as plausible as coming to this site and saying you can't see the color white anywhere.
Two theories about why they caved in now:
1) class-action lawsuit
2) they have finally got a replacement that works, which is also what is going to be in the next-gen machines. this probably looks and feels almost the same but has shown in their tests to be more resilient (ie they couldn't acknowledge it before they had a working substitute ready)
I bet everybody here thinks the answer is 1), and that's probably true. But I would love to believe 2) is correct.
1) class-action lawsuit
2) they have finally got a replacement that works, which is also what is going to be in the next-gen machines. this probably looks and feels almost the same but has shown in their tests to be more resilient (ie they couldn't acknowledge it before they had a working substitute ready)
I bet everybody here thinks the answer is 1), and that's probably true. But I would love to believe 2) is correct.
In my experience, Apple is a bit hit and miss when it comes to the customer. Sometimes they do great things that other companies wouldn't but other times they're just defensive.
As expected, a part of Macrumors will find a way to be negative about any Apple related news, even free repairs.
Actually it depends and in some cases it’s maybe not even enough. As far as I know e.g. in England you have up to 6 years to dispute a product being faulty and obtain free of charge repair or replacement.
Meanwhile I just woke my MBP from sleep and it flickered and then went black until I moved the mouse, when I stopped it would flicker and go black again...where's my repair program for my 3rd MBP with video card issues? lol
Mine is being repaired right now. Been in for the last week. God to know that this is being covered. What is was costing to repair was crazy however, this was in CAD.
Did they replace it with a generation 2 mechanism keyboard? Or do they just replace the generation 1 keyboard?
What's going on is that today's laptops have become a lot more complex than the laptops of yesteryear.
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I've had pretty good luck with applying some pressure and jiggling the keys. I had quite a few keys get stuck on my 2016 the first year. In year 2, it's actually working better after getting broken in.
Except when they talk about number of new users, products sold, customer satisfaction, etc.
The failures are related to the keyboard, battery, and AR coating.
These are not complex parts.
I hope going forward when design problems arise it won’t take class action lawsuits and bad press for 
to do the right thing.
I am glad that owners finally got free repairs for the additional year(s).
to do the right thing. I am glad that owners finally got free repairs for the additional year(s).
And the others will have blind loyalty.
This isn't proactive repairs. It's a reactive program to three (as far as we know) class-action lawsuits.
We bash Dell for quality issues as minor as coil whine, but over the years - Apple has had some serious quality issues across their product lines, including iPhones...
GPUgate
Staingate
Antennagate
Bendgate
TouchDiseasegate
Now Keygate
Just to name a few...
Heck even for them to discontinue the Apple monitor and promote an LG ultrafine which had ridiculous issues. What about the HomePod being delayed, only to be a beta product as users had to wait months for some functionality? Even then, it’s limited to steaming!
What are we paying the premium again for?
GPUgate
Staingate
Antennagate
Bendgate
TouchDiseasegate
Now Keygate
Just to name a few...
Heck even for them to discontinue the Apple monitor and promote an LG ultrafine which had ridiculous issues. What about the HomePod being delayed, only to be a beta product as users had to wait months for some functionality? Even then, it’s limited to steaming!
What are we paying the premium again for?
You get a new keyboard! And you get a new keyboard! And you get a new keyboard! Everyone gets a new keyboard!!
Just got my class action check for the fiasco that was GTAT, the sapphire producer then went bunk. Lost a ton of money on that stock and came out of it with a whole $56.40 lol... class actions are only good for the lawyers
how long it usually takes to replace entire keyboard? I have spare 2009 MBP, can I restore/timemachine my rMB 2015 to it?